巴黎沙朗通勒蓬诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 1,510 评论

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描述

酒店其他优惠

  • 12 间设备齐全(All Connect)、模块化和翻新过的会议室(包括一个露天剧场)

  • 宽敞的家庭房,面积 24 平方米(2 位成人,2 位儿童)

  • Le Gourmet 餐厅,设有阳台和酒吧

  • 安全的地下停车场

  • 靠近公共交通网络(地铁 8 号线、巴士、T3 电车)。

我们的客房

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酒店位置

巴黎沙朗通勒蓬诺富特酒店

3-5 place des Marseillais
94227 沙伦顿
法国

GPS:48.826296, 2.405574

抵达和交通

酒店服务

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酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GREEM

我们将随时满足您的任何要求。 请尽情享用简单、可口、健康、营养平衡的美食。 然后可以到餐厅、酒吧、阳台或您的房间稍作休息。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  1,510 评论

TripAdvisor 评级  3.5/5  1,011 评论

Amazing staff, excellent customer service

Tripadvisor 评级 4.0/5

Z Z 经 TripAdvisor 认证的评论

Adeline at reception was amazing and provided outstanding customer service. Rashida at the bar counter was amazing and very attentive. Spoke to my children with passion and again provided outstanding customer service. Overall I would recommend this hotel.

Poor Service Level and charged too much

Tripadvisor 评级 1.0/5

JH2901 家庭住宿 - 经 TripAdvisor 认证的评论

We booked a Suite at this hotel. As we arrived we were greeted and checked in. Upon arrival in the room we noticed that this was defenitly not what we booked (through Accor Website). So we had to get down to the reception, where I asked what kind of room we were given. We were told it is a doubleroom and that the Suite was not available to to ongoing renovations. I was told to come back the next day in order to discuss with a Manager how this shall be handled. The next morning we were told we will only be charged the doubleroom. Upon check out I raised this issue again as the person at the desk gave us a total which seemed to high. We were told different an confusing numbers and that the local taxes are the reason of the price. I was again and again asked to get my card charged without giving/showing me the invoice beforehand. So when I finally received my invoice (after the card was charged) I had to notice that we were charged the full amount for the Suite, hence we only received a doubleroom. I stated this issue in writing right away with Accor and the hotel directly and even though reminders were sent, did not receive any feedback so far. Also we were at no time told that we were downgraded nor did we get any apology or compensation. Also the room we got was worn out, hairs in the shower, paint coming off and open cables This is totally unacceptable and shady. Therefore I cannot recommed staying here, poor service Level and a rip-off.

Great

Tripadvisor 评级 5.0/5

Hassan R 家庭住宿 - 经 TripAdvisor 认证的评论

It was very nice and the receptionist very kind thanks for their hospitality Thank you to Gaelle and the other colleagues My family and I appreciate our stay Nice place close to the subway quiet area we will come back very soon i hope Thank you again

Refundable Retainer / deposit fee

Tripadvisor 评级 1.0/5

meggyj2020 经 TripAdvisor 认证的评论

Avoid at all cost and if you are asked to pay for a retainer fee which is refundable on check out decline. The hotel has refused to credit back the 100 euros since October and they don’t reply to emails. The so called manager gives soapy stories and promises they will refund within 3 days but all in vain . They choose who to ask for the retainer, if you are asked to pay kindly decline and tell them you don’t have any money. I’ve contacted booking.com and they confirmed about the payment but still taken round in circles . Worst experience ever to say the least.

Bad experience

Tripadvisor 评级 1.0/5

Scenic828947 经 TripAdvisor 认证的评论

I want to make a complaint. I paid for an early check in and there was no room available, which made me wait for more than half an hour. Total disregard for the customer, I am very dissatisfied. The attendand Amid was completely rude and treated us with disdain. I don’t recomend!

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其他网络用户评价我们的酒店

  • 783 评论 9.1/10 位置
  • 1,181 评论 5.2/10 房间
  • 822 评论 8.1/10 服务
  • 11 评论 8.1/10 上网
  • 492 评论 7.5/10 早餐
  • 458 评论 5.2/10 清洁度
  • 285 评论 4.6/10 氛围
  • 231 评论 4.7/10 设施

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