宜必思汉堡阿尔斯特酒店 2 星

客户意见评级 (ALL 评级) 4.3/5 2,350 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 已获得 ALLSAFE 认证

  • 距中央火车站 5 分钟步程

  • 就在阿尔斯特河边

  • 就在市中心

  • 24 小时接待处

我们的客房

酒店位置

宜必思汉堡阿尔斯特酒店

Holzdamm 4-12 + 16
20099 汉堡
德国

GPS:53.556984, 10.004152

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店

LE BAR

我们的酒吧随时恭候您的光临:我们全天候供应饮料、点心和热饮。天空频道将播放现场体育赛事。请注意,可能会有一些服务限制。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,350 评论

TripAdvisor 评级  4.0/5  1,570 评论

Would hesitate to recommend

Tripadvisor 评级 2.0/5

Passenger57284670654 经 TripAdvisor 认证的评论

The location and breakfast were really nice. The staff at the reception desk when we arrived not so much. They were rude, aggressive and quite unpleasant - and spent more than half an hour before they were able to give us our key cards. The level of unprofessional communication took me by surprise.

Dear Passenger57284670654, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our location and breakfast. However, we are truly sorry for the unpleasant experience you had with our reception staff. We apologize for any rudeness or aggression you encountered, as this is not the level of service we strive for. Your comments have been noted, and we will take them into account to improve our communication. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future. Best regards, Your Team at ibis Hamburg Alster Centrum

BE WARE of this place

Tripadvisor 评级 1.0/5

bol57 经 TripAdvisor 认证的评论

Be aware of this hotels cancelation policy and where you buy. We were going there tomorrow - but due to a trainstrike in germany we are unable to get to hamburg. So we vere forced to cancel 26 hours before checkin. Then we found out that they will keep 90% of the full charge. Having talked to the hotel is not exactly helpfull quite the opposite. My brother having booked at booking.com got a full refuned. But in our case they charge us 400 EUR and refund 40 EUR.

Small lift but overall ok

Tripadvisor 评级 3.0/5

Ytoh2809 Friends getaway - 经 TripAdvisor 认证的评论

The lift in the hotel is small and is far from reception. Maybe because our room was further away. Need to climb a few flights of stairs to get to the lift. Not ideal if you have heavy luggage. Other than that , location is very close to Hbf and to the beautiful lake. Good to have some quiet time in the morning by the lake

Great place to stay for central Hamburg

Tripadvisor 评级 4.0/5

JamCat72 经 TripAdvisor 认证的评论

Typical Ibis hotel. Clean, comfortable and quiet. Just a 5 or 10 minute walk from the main railway station. Easy walking distance to central area for town hall, shops etc., Good side views of the lake from windows. Breakfast good with waffle maker and usual dishes both hot and cold. Only small niggle was the lack of luggage storage after check-out. They do not have the facility to store "large" suitcases. A problem for us as we had 3 hours to kill before check in at the airport. Unable to extend room reservation. Apart from that - brilliant place to stay. Very good restaurants nearby opposite the station. Would recommend.

Bad bad service - and no flexibility

Tripadvisor 评级 1.0/5

Alex P 经 TripAdvisor 认证的评论

Very unflexible service regarding a unintentional double booking for the same day. Strict no instead of suggesting options. Will be my only stay at this hotel, doesn’t live up to other Ibis servicelvl

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其他网络用户评价我们的酒店

  • 1,840 评论 9.3/10 位置
  • 1,890 评论 5.7/10 房间
  • 1,574 评论 8.7/10 服务
  • 29 评论 7.5/10 上网
  • 1,269 评论 9.1/10 早餐
  • 713 评论 7/10 清洁度

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