诺富特莫斯科谢列梅也沃酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,889 评论

诺富特莫斯科谢列梅也沃酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 距离谢列梅捷沃国际机场不到 100 米。

  • 提供酒店与谢列梅捷沃机场(B、C 和 D 航站楼)之间的免费穿梭巴士接送服务。

  • 每天早上 5 点起供应不限量自助早餐

  • 距离高速机场快线列车站 100 米:35 分钟即可抵达莫斯科市中心

  • 设有 6 个会议厅,可容纳 300 人

我们的客房

酒店位置

诺富特莫斯科谢列梅也沃酒店

Sheremetyevo 2, bld.3, 莫斯科地区
141400 KHIMKI
俄罗斯联邦

GPS:55.962536, 37.416935

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,889 评论

TripAdvisor 评级  4.0/5  1,609 评论

Bad

Tripadvisor 评级 1.0/5

วีระ ว 经 TripAdvisor 认证的评论

Bad a girl reception at night service, she ask about immigration card and visa, Thailand is free visa 30 days, why she do not know Thailand free visa and then she ask old immigration card for old passport????? She ask where is old immigration card She is many many problem with Thai people, she is bad face Hotel will be training reception for good service

Dear guest, thank you for taking time to review your stay. We apologize if the quality of provided services did not meet your expectations. Could you tell us specifics of your reservation, so we could figure out the situation? Thank you in advance. Sincerely, Arthur Ibragimov, Quality manager.

服务到位

客户意见评级 4.0/5

Vincent.l. 商务住宿 - 所有已确认评论

酒店整体环境很好,布局略有瑕疵,从电梯到房间门口转很大一圈

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are looking forward to welcome you back as soon as possible! Best regards, Team Novotel

Very nice, but super overpriced hotel.

Tripadvisor 评级 4.0/5

AlbertLosAngeles Solo travel - 经 TripAdvisor 认证的评论

«+» Great updated modern hotel. Nice lobby design, nice room design (I stayed at Standard Novation Room). Super comfortable bed. Great looking bathroom. Very good quality bathroom amenities. Fast Wi-Fi. «-» Super overpriced hotel! The room rates are completely unreasonable! Uncomfortable messy hotel for a transfer situation. Bus drivers were rude and did not help with luggage. If you have just a little carry on, it is easier to walk to the hotel through terminals than to use a transfer, because the ride to the hotel from the airport takes like 15 min. Nobody cared about COVID including bus drivers, who did not wear face masks.

Dear Albert! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our rooms and the design of the hotel. Please, accept our sincere apologies for all inconveniences that you have experienced during your stay with us. Be sure that all necessary measures were taken to prevent such situations in future. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. We also dare to assure you that all employees are following COVID safety measures. Be sure that your comment regarding the masks has been sent to our management. As for the price we understand that you may find our pricing expensive comparable to many other destinations, however our pricing is strictly following the levels of other 4 star properties in Moscow. We constantly monitor our pricing to the market to ensure we are on par with similar hotels in the city. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Excellent amenities

Tripadvisor 评级 5.0/5

Ksenia Z 家庭住宿 - 经 TripAdvisor 认证的评论

We very much enjoyed our stay at the hotel. The room was spotless and had lots of nice extras like slippers and a children’s toiletries set. Breakfast had a good selection. Best of all was the swimming pool which was a nice thing to do whilst waiting for the flight.

Dear Ksenia! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. Thank you again for your compliments and for choosing “Novotel Sheremetyevo Airport”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Super bad check in

Tripadvisor 评级 1.0/5

Sevgin H 商务住宿 - 经 TripAdvisor 认证的评论

Really bad and slow check in! People, take your time and check in online before your stay at Sheremetyevo Novotel! I'm not nothing more than anybodh else, but stil frequent traveller, with more than 15 stays there and some Accor status/ collected points. Very inpolite manager, trying to be firm, but in fact slightly agressive in his explanations. Never again there, they lost me as a customer, anyway they don't care about. Desk lady put me many questions and called the manager to ask some more questions, the room was pre -paid, all the info about me they have it anyway from my membership data, these 2 people need to send them at the border police in the airport and to take from there 2 border policeman, much polite they're, this is piece of free advice to the managment!

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It is a great pleasure for us to find out that you are our frequent guest. Please, accept our sincere apologies for all inconvenience you experienced during your stay. We regret that quality of provided service did not meet your expectations. As for the staff, let us inform you that we have already investigated this situation. Be sure that this is not the level of service that we try to offer our guests. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. To apologies for the inconvenience, I would like to present you complementary hand-made sweet surprise during your next stay. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

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其他网络用户评价我们的酒店

  • 630 评论 8.5/10 位置
  • 1,304 评论 7.9/10 房间
  • 927 评论 8/10 服务
  • 16 评论 7.8/10 上网
  • 547 评论 8.3/10 早餐
  • 470 评论 8.4/10 清洁度
  • 254 评论 7.7/10 性价比
  • 109 评论 8.8/10 运动休闲

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