阿姆斯特丹西部美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 495 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 距离被称为"strand het nieuwe meer"的小湖滨只有 200 米。

  • 驾车和乘坐公共交通工具都可方便抵达

  • 酒店提供自助早餐、酒吧和餐厅

  • 设有 14 间会议室

  • 接待处全天候为您提供服务

我们的客房

酒店位置

阿姆斯特丹西部美居酒店

Oude Haagseweg 20
1066 BW 阿姆斯特丹
荷兰

GPS:52.337578, 4.817787

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINES & DISHES

最近翻新的 Wines & Dishes 餐厅提供由~各种新鲜食材烹饪而成的各式健康、美味便餐。 每道菜均由简单、天然的食材制作而成。 您将品尝到与众不同之处。 ~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  495 评论

TripAdvisor 评级  3.5/5  1,392 评论

Far from city centre

Tripadvisor 评级 4.0/5

george_justin_mathew 商务住宿 - 经 TripAdvisor 认证的评论

All good except for the location. Closer airport but far from city centre. The overall experience was good. Just that the way to hotel rooms is but the same as you see in hotels. Not a very big issue but somebody unusual I noticed. Otherwise all okay.

Dear George Justin Mathew, We appreciate that you took the time to let us know your opinion of your experience with us. We're glad to hear that your overall experience was positive. Our location, while close to the airport, does provide easy access to the city centre via a short bus ride, and we're always happy to assist with transportation queries at our front desk. We appreciate your feedback on the uniqueness of the way to our hotel rooms and will consider your observations as part of our ongoing commitment to guest satisfaction. We hope to have the pleasure of seeing you in the near future. Many thanks, Mercure Hotel Amsterdam West

Ok for one night. Hotel solved the incident with taxi service in exemplary manner

Tripadvisor 评级 3.0/5

282jaan 经 TripAdvisor 认证的评论

Deleted my previous review, since the hotel was very helpful in sorting out the incident with the taxi service: the taxi ordered by the receptionist overcharged us. I asked the receptionist to order a taxi to RAI (expo center) and they informed that it will cost around 40 eur. The taxi did not use the meter and charged 50 eur due to "fixed price". I asked the driver multiple times where the fixed price comes from, but never got an answer. When posting this in Tripadvisor, I got contacted by the hotel. They said they have contacted the taxi service and will refund the taxi fare completely. I was not expecting this, very good handling of reclamations in my opinion! Otherwise the hotel is ok. The reception and restaurant area are refurbished and clean, otherwise the hotel is quite outdated. My room was also a bit noisy, but ok for one night.

Dear Jan, We appreciate your feedback. We are glad to hear that you found our handling of the taxi incident satisfactory and that our team was able to resolve the issue for you. Your kind words about our reception and restaurant area being refurbished and clean are much appreciated. We understand that you found your room to be a bit noisy and the hotel somewhat outdated. Please note that we continuously strive to maintain and improve our facilities. We apologize for any inconvenience you may have experienced during your stay. We hope to have the pleasure of welcoming you back on a future occasion. Kind regards, Mercure Hotel Amsterdam West

One of the worst

Tripadvisor 评级 1.0/5

bartales9999 经 TripAdvisor 认证的评论

One of the worst experience, they don't offer refund if you had flight cancelled or delayed, even if the policy is to cancelled with 24h before ( I ve bookked with leșs then 24h)... plus be carefully where you are going there are 2 hotel în Schopiol Amsterdam airport with the sane name, if you are going thru the securitate check in you can not come back ( because one its on the lounge area and another one outsider before to entry in to airport) You will loose your money if you have delay or cancelled or if you don't realize which hotel it is I lost 200$...be aware

Dear Bartales9999, Thank you for taking the time to share your feedback. We are sorry to hear about the confusion regarding the two hotels with similar names and the inconvenience you faced due to your flight cancellation. Our cancellation policy is in place to ensure fairness to all our guests, and we apologize if this caused any disappointment. We do recognise the situation was beyond your control, however, we have to respect the terms and conditions associated as do all booking websites. We can advise you to check with your insurance providers if unable to travel. We are of course ready to provide further information if required. We hope you will consider staying with us again in the future. Best regards, Mercure Hotel Amsterdam West

Amsterdam City Break

Tripadvisor 评级 3.0/5

kevbot66 Couples - 经 TripAdvisor 认证的评论

Good clean rooms and comfortable bed. Adequate shower and all accessories worked well. Hotel staff either friendly or surly, didn’t seem to be any half measures. As described the hotel is well situated for the 397 bus that travels from the airport to city centre. This is ok unless you are arriving from the airport after dark. Although the hotel sign can be seen from the highway, when exiting the bus if it had not been for the very kind bus driver I’m not sure we would have found the entrance at all. Another issue is the area around the hotel. I am sure during the day it is quite hospitable but if I were travelling alone at night this is not a salubrious area. Drug needles on the floor, dodgy characters hanging around and on one occasion even a blood curdling female scream. Next time would move closer to the city.

Dear Guest, Thank you for sharing your review. We are glad to hear that you found our rooms clean and comfortable, and that you appreciated the convenient access to the 397 bus for traveling to the city center and the airport. Our staff strives to provide a welcoming atmosphere, and we will address your feedback regarding their friendliness to ensure a consistently positive experience for all guests. We apologize for any inconvenience you experienced while finding the entrance to our hotel at night and for any discomfort you felt in the surrounding area. The safety and well-being of our guests is our top priority, and we will take your feedback into account as we continue to improve our services. In the meantime, our front desk staff is always available to assist with directions and any concerns you may have during your stay. It would be a pleasure to welcome you again. Best regards, Mercure Hotel Amsterdam West

Great quite location to experience Amsterdam from.

Tripadvisor 评级 5.0/5

John B 经 TripAdvisor 认证的评论

Initially spent four nights prior to a cruise and one night after the cruise before flying back to Australia. Hotel was part of a package, flights, accommodation and cruise. We found the hotel ideal, not five star fuffle but a functional, clean well located place and with an Amsterdam Tourist Bus ticket extremely convenient for travel to and from the city, cruise terminal and just a few minutes on the 397 bus to get back to the Airport for the trip home. The location is in a tranquil outdoor setting, just a few minutes walk to a lake, evening meal in the dining room, even though the menu was limited, served with great goodwill.would not hesitate to stay there again.

Dear John, Thank you very much for your review. We are delighted to hear that you found our location to be tranquil and convenient for your travels to and from the city, cruise terminal, and airport. It's great to know that you enjoyed the beautiful outdoor setting and the nearby lake, as well as our dining options, despite the limited menu. Our team takes pride in providing a clean and functional environment for our guests, and we appreciate your kind words about our staff's goodwill. We are glad that you found the Amsterdam Tourist Bus ticket to be extremely convenient and that our hotel met your needs during your stay. We continuously strive to improve our services and offerings, and your feedback is valuable to us. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Mercure Hotel Amsterdam West

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其他网络用户评价我们的酒店

  • 618 评论 6.7/10 位置
  • 801 评论 6.6/10 房间
  • 602 评论 6.8/10 服务
  • 11 评论 8.8/10 上网
  • 363 评论 5.9/10 清洁度
  • 281 评论 7.2/10 早餐
  • 266 评论 3/10 性价比
  • 179 评论 4.6/10 食物

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