帝国索菲特度假酒店和水疗中心 5 星

客户意见评级 (ALL 评级) 4.6/5 2,228 评论

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帝国索菲特度假酒店和水疗中心 - Image 1
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Wolmar, 弗利康弗拉克, 90517 佛力克昂佛勒克, 毛里求斯

描述

酒店其他优惠

  • 海滨度假村位于著名的西海岸，可欣赏壮观的日落

  • 高级水疗中心提供各种美容、健身和水疗护理

  • 儿童俱乐部，适合 4 至 12 岁儿童，设有专属泳池

  • 整个度假村均覆盖免费无线网络

  • 靠近大量的场外活动场所，包括与狮子同行、骑四轮车和打高尔夫

我们的客房

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酒店位置

帝国索菲特度假酒店和水疗中心

Wolmar, 弗利康弗拉克
90517 佛力克昂佛勒克
毛里求斯

GPS:-20.31175, 57.36775

电话
传真 +230 453 8320

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,228 评论

TripAdvisor 评级  4.5/5  4,231 评论

卓越奖 2023

Relaxed comfortable holiday.

Tripadvisor 评级 3.0/5

GBNSM 经 TripAdvisor 认证的评论

Comfortable stay. Only if room alloted was in a better location instead of being at the corner, almost at the last end of the hotel, where the view was all blocked. Otherwise things are fine, sumptuous meals, cordial f&b service staff, responsive housekeeping staff.

Grateful and thankful

Tripadvisor 评级 5.0/5

Nathalie I 经 TripAdvisor 认证的评论

Words cannot describe how grateful we are towards the Sofitel team. They made us feel comfortable and made our special day (wedding) memorable. My husband had an incident couple days ago somewhere else and he needed a wheelchair to go around. A special thank you to Joanne for organising a disabled room instead of a normal room and my husband was able to access easier the bathroom. Priya and Davina was also lovely at the reception. Highly recommended and they will make sure your stay is a memorable one.

Dear Madam, We sincerely thank you for your kind words and warm recommendation of our resort. We are delighted to have met your expectations with the services extended, especially during such a significant moment in your lives. We wish you a lifetime of happiness and look forward to welcome you back to your wedding haven ! Kindest regards, Paulette Tang PA to General Manager

One of the Best Hotels in Mauritius

Tripadvisor 评级 5.0/5

Wander07679090873 经 TripAdvisor 认证的评论

We had a wonderful stay at this hotel. The room and bed were very comfortable, ensuring a restful sleep. The restaurant served delicious food, and the beach, pool, and garden were all very pleasant and peaceful. We look forward to returning in the future.

Dear Valued Guest, Many thanks for such a glowing review! We're thrilled to hear that you enjoyed your stay with us. Ensuring your comfort and providing a peaceful retreat is always our top priority. We can't wait to welcome you back for another memorable experience in the future! Kindest regards Paulette Tang PA to General Manager

Great Resort

Tripadvisor 评级 4.0/5

AlexSDSP 经 TripAdvisor 认证的评论

Overall the resort is a lovely place to stay. It was our third stay. The two pools are great and the setup very nice. The kids club was fantastic. The kids spent their time there and loved it. A special thank to Brigitte and her team who took such a good care of the kids and made all the arrangements with the babysitters /restaurant to make our life easier. The staff from the reception and the restaurants were all friendly, professional and helpful. The food wasn’t as good as it used to be unfortunately. The restaurant above the kidsclub was a great experience. the breakfast was still excellent. The SPA experience was wonderful. Thanks to the ladies who took such a good care of us. The gentleman driving the buggy was very nice and helpful when I needed help with the kids. The lady from the shop downstairs and the pharmacist/nurse on site were lovely and super helpful. Few items that may be improved: 1) Unfortunately we were given a room on the first floor and had to carry up and down the pram every day. We didn’t ask to change though but I think it would be good to ask family with young children their preference 2) offer veg/fruits in the kids menu. Although my kids could it eat fries and pizza every meals it’s not very healthy.3) maybe arrange for the dinner to be served for the children (at the kids club) between 5-7pm (7pm can be late for young children) 4) The room (family room on the Japanese garden) may need to be redone . They are old. 5) the room wasn’t always cleaned throughly and plates/platter from room dernier not taken back 6) the lunch and diner service could be sometimes a bit disorganised with a bit of waiting time. Nevertheless we had an amazing stay, thanks to everyone and we will be back!

Dear Valued Guest, Thank you for choosing to stay with us once again and for taking the time to share your detailed feedback. We are delighted to hear that overall, your experience at our resort was enjoyable, and we sincerely appreciate your comments which help us improve it's wonderful to hear that the majority of our staff left positive impressions on you with their friendliness and professionalism. We continuously strive to maintain a high standard of service, and your recognition motivates us to persist in our efforts. We are also delighted to learn that Brigitte and her team provided excellent care for your children, ensuring a seamless and enjoyable experience for your family. I will personally ensure that your appreciation is conveyed to them. Rest assured, your comments regarding room cleanliness and meal service have been duly noted, and we will reinforce our training and procedures to ensure such lapses are minimized in the future. Thank you once again for your invaluable feedback and for choosing the Sofitel Mauritius L’Imperial Resort as your preferred destination. Warm regards, Paulette Tang PA to General Manager

住的不错，就是房间设施旧了

客户意见评级 3.5/5

Kangjian 商务住宿 - 所有已确认评论

主要是房间的电源插头不够，房间有蚊子！晚上8点桑拿房不开门！房间没有酒店服务指引，只有二个手册讲好是没用的，要有清楚的指引，最好有中文！ 酒店园林很漂亮！

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 546 评论 8.9/10 位置
  • 980 评论 7.5/10 房间
  • 1,525 评论 8.6/10 服务
  • 15 评论 5.5/10 上网
  • 338 评论 5.8/10 清洁度
  • 275 评论 4.9/10 性价比
  • 236 评论 9.1/10 早餐
  • 100 评论 5.5/10 酒吧和饮品

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我们在附近的其他酒店

毛里求斯索菲特特色酒店 5 星

Tripadvisor 评级 4.5/5 (3361 评论)

位于 23.12 km

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