埃因霍温诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,693 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 现代风格的宽敞客房,配备空调、迷你酒吧和电视

  • 丰盛自助早餐,供应新鲜美食和热菜

  • 整个酒店都提供免费无线网络

  • 距埃因霍温机场仅数分钟车程

  • 各种会议和休闲区

我们的客房

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酒店位置

埃因霍温诺富特酒店

Anthony Fokkerweg 101
5657 EJ 埃因霍温
荷兰

GPS:51.458376, 5.407278

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BOTTLES & BITES

餐厅环境时尚、轻松。是您品尝早餐开启美好的一天,或者享用午餐或晚餐的理想去处。餐厅菜单提供各式选择,您可以结合不同美食和风味。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,693 评论

TripAdvisor 评级  4.0/5  871 评论

住得不错

客户意见评级 4.5/5

Tg 商务住宿 - 所有已确认评论

温馨,干净,卫生 ...

亲爱的宾客您好!感谢您选择入住我们酒店! 我们非常高兴为您的旅途增添愉快的回忆!我们非常感谢您对我们酒店整体服务、 性价比以及清洁卫生的好评!为宾客提供优质舒心的居住环境,宾至如归的入住氛围是我们的工作宗旨和不懈的追求!我们也非常重视您的反馈,您提及的相关问题,我们定会积极讨论改善措施,不断优化我们的服务! 我们诚挚期待您再次光临,祝您旅行愉快,万事顺心! Jan Valkenburg, Front office Manager

Can only recommend Novotel Eindhoven

Tripadvisor 评级 5.0/5

Allan R 经 TripAdvisor 认证的评论

I book Novotel Eindhoven by mistanke. We came to the hotel and used the room 1 hour before i was informed it was the wrong hotel i had booked. Novotel Cancelled my room with out any problems. Called the other hotel and booked it. Never experienced that good service before. Thanks.

Dear Allan, Thank you for this kind review. We are delighted to hear that you experienced exceptional service during your brief stay with us. Our team is always ready to assist our guests and ensure their satisfaction. It's also great to know that we were able to help you with the booking issue and make your experience a positive one. We look forward to welcoming you again soon, Best regards, Jan Valkenburg, Front office Manager

客户意见评级 5.0/5

H. S. 单人住宿 - 所有已确认评论

服务人员比较友善

亲爱的宾客您好!为您服务是我们的荣幸!感谢您的下榻! 我们非常感谢您为我们留下的肯定与好评,为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求!能为您的旅程增添愉快的回忆,是我们最大的收获!感谢您对我们服务态度的好评,我们会继续努力,为您提供更优质的服务与体验! 我们诚挚地期待您再次光临,祝您旅途愉快! Jan Valkenburg, Front office Manager

Extremely rude and unexperienced staff

Tripadvisor 评级 1.0/5

Paul D d 家庭住宿 - 经 TripAdvisor 认证的评论

This was a terrible stay. Extremely uncomfortable as the staff has very little to no experience especially the manager Jan Valkenburg. At the check in we were told that the dog wasn't booked in and that there might not be an available room for us. I was 100% sure that the dog was booked and I showed them a booking confirmation from their website that states the dog was booked and payed After that the receptionist started to try convince me that there was no dog booked in their system ( clear lie ). The worst nightmare was the next day when the cleaning staff started entering the room without knocking or permission when I was asleep. After they entred the room twice. I had no idea what was going on. They scared my children. After a few minutes the psycho manager shows up extremely loudly banding on my door. After my child opened the door. In a rude manner started saying there is a smell coming from the room. After he entered the room without permission I explained that it was not coming from our room and I was asleep so I asked him to leave and close the door. At the checkout I expressed my opinion in a respectful manner but the lady at the reception again in a rude way said they can enter the room whenever they want and she left without listening to me until the end. After leaving the hotel they charged me €50 extra for allegity leaving a dirty room. Which we absolutely didn't. Overall our stay was very uncomfortable and we had to deal with very unexperienced staff and looking at other feedbacks the only experience they've got is rudeness. I wish them to improve a lot as they need it badly.

Dear Paul, Thank you for taking your time to express your stay in such great detail. I will use this opportunity to explain what we tried before, but you were not able to listen to. Unfortunately your review does not meet the truth. Dogs can never be reserved through any website. You can let us know you are bringing a dog, but this was not done with your reservation. We knocked on the door, since there was a smell of smoking near your room. Since this is not allowed in the hotel we wanted to address this issue with you. After you responded in a way which is very unacceptable I was called to take over. I gently knocked on your door and try to address the same issue, but you were still not able to respond in any acceptable manor. You and your family were clearly awake when I came to the room at 11:15, since you had to check-out at 12:00 hours. I did not even try to enter the room at all. After you checked out we checked the room and I send you the pictures to show you how you left the room. I hope you do not always leave your room like that. Our housekeeping needed double the usual time to get your the room ready for the next guests. This is why I was forced to charge these costs. Kind regards, Jan Valkenburg Front Office Manager

No Thrills, room not cleaned at 5pm, seriously ?

Tripadvisor 评级 1.0/5

pptar 商务住宿 - 经 TripAdvisor 认证的评论

I was there in Autumn, so I can't tell about the outdoor pool, which only operates during summer. This is a standard Novotel, no thrills at all. You do not even get a bottle of water any more these days in these Novotels. What I like about the room layout, is the second door inside the room, which isolates the actual sleeping area from the bathroom/toilet area, which is good because you can't hear the people walking in the corridor. From a noise perspective, you should ask for a room facing the back of the hotel (pool side) which are quieter than the rooms facing the main road. What is not so good is the door between the rooms, so that I could clearly hear which football match my neighbor was watching. What concerns me is the cleaning. It seems to be random. One day, it was properly done, I even had 4 bath towels to chose from. The next day they just left 1 bath tower, and did not even care to refill the kleenex box. Even the toilet paper roll had been left untouched, which makes me think that they did not even clean the toilet. One other day, the cleaning staff started cleaning the room at 5.30pm, while I was back from a days work, and was having a conference call in my room. I almost got yelled at by the cleaning lady, complaining to me in dutch that they are not enough cleaning ladies to do the whole hotel in time. They even almost kicked me out to clean up the room. I had to insist to get my trash can emptied. It was not a good experience. Breakfast is OK'ish, until you see the chef refilling the sausages from a big plastic bag in which they obviously warm the sausages in. Reception was nice. Location, it takes about 20-25 min to get to the city center, costs 30-40EUR by Taxi 1 way. Average wait time for a taxi is 10-15 minutes, which is all right. I hear it is walking distance (10 min) from the airport, which can be convenient.

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其他网络用户评价我们的酒店

  • 597 评论 7.5/10 位置
  • 1,083 评论 6.2/10 房间
  • 1,074 评论 8.2/10 服务
  • 25 评论 8.2/10 上网
  • 523 评论 4.8/10 清洁度
  • 477 评论 7.5/10 早餐
  • 289 评论 3.8/10 性价比
  • 212 评论 4.7/10 设施

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