渥太华诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,158 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 免费无线网络、办公区、液晶电视、迷你冷柜、奈斯派索咖啡机

  • 明亮通透的室内泳池、健身房、桑拿房

  • 8 间可灵活调整的会议室,可举办各种活动

  • Rideau 购物中心(包括加拿大仅有的一家优衣库)

  • 与邵氏中心隔街对望,与 Byward 市场仅 2 个街区之隔,距国会大厦 10 分钟路程

我们的客房

酒店位置

渥太华诺富特酒店

33 Nicholas Street
K1N 9M7 渥太华
加拿大

GPS:45.425818, -75.689128

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

THE ALBION ROOMS RESTAURANT

从精酿的安大略啤酒和精选葡萄酒,到特色鸡尾酒和选自传统欧洲和加拿大美食的菜肴,我们的菜单旨在愉悦您的敏锐味觉。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,158 评论

TripAdvisor 评级  4.0/5  1,995 评论

Great trip but hotel needed work

Tripadvisor 评级 4.0/5

Lisa I 经 TripAdvisor 认证的评论

Overall hotel was ok, not spectacular Our room was not cleaned once even though we left the sign on our door to di so. Plus, it would have been helpful to have a but more access to controlling the heat in the room. When checking out, the lady at the counter was rude to me when I gave her back the room key

Dear Lisa, Thank you so much for taking the time and leaving a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. We do not have any signs to leave on the door nob to request a cleaning, we do only have DND for do not disturb in those cases we are not allowed to enter the room and clean it. Do you mind providing more details regarding the checkout experience so that I can run an internal investigation? since most of the mornings, I am the only lady at the front desk helping my guest service agents with check out. Once again we thank you and look forward to hearing from you. Regards, Sona Abbasi Front Office Manager

Disappointed

Tripadvisor 评级 2.0/5

Torontocanucker 经 TripAdvisor 认证的评论

Disappointing experience. Forgot my night-shirt on the back of the bathroom door. Hotel wants $94 to ship to another city in Southern Ontario. I mean come on, it weighs about 1/2 lb and would cost no more than $10 to mail. Gouging in the highest degree. Beware, this hotel allows dogs and we were awoken 2 nights in a row with dogs barking in the next room in the middle of the night. Not a good situation at all. At least put all the dogs on the same floor! The parking situation is terrible. Very inconvenient and expensive to have to park at the Rideau Centre. Will not be staying at this hotel again.

not happy with Novotel.

Tripadvisor 评级 3.0/5

Temi D 经 TripAdvisor 认证的评论

The hotel itself was nice. However, they didn't let us know in advance about the underground parking was under construction. We pulled into the lot and got stuck in the parking lot. The door wouldn't open to let us out. We asked for help and that didn't happen so fast. We finally got out and were told to park across the street in the other lot. This lot was okay, but ended up costing us $50.00. Many guests were complaining about the parking. It was very cold and snowy. We ended up parking our car and taking uber. Our hotel room was okay, but no where to put your clothing, no dressers, except for a small closet. Next time we visit Ottawa, we will look for another hotel.

Dear guest, Thank you for taking the time and leave us a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. The parking below us is public and we do not own parking it is closed with a last-minute notice due to their construction going on. if you decide to give us another chance to serve you better, please get in touch with them directly at sonaabbasi@novotelottawa.com and I will make it up for your next stay. We apologize again for your experience and look forward to hearing back from you. Regards, Sona Abbasi Front Office Manager

Great Location For Walkers

Tripadvisor 评级 4.0/5

Thorax28 经 TripAdvisor 认证的评论

The hotel is perfectly situated for walking and sightseeing. The staff were friendly and helpful. My room was very small but good for one person. Bathroom small but shower is excellent. Bed comfortable. Two pillows had a smell of unwashed hair. Highlight was being steps to the fantastic Ottawa Art Gallery.

Dear guest, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Bests, Sona Abbasi Front Office Manager

Hairs and stains, oh my!

Tripadvisor 评级 3.0/5

jason_riley 经 TripAdvisor 认证的评论

As others have noted, the hotel is located next door to the Rideau Centre shopping mall and is a short walk from the Byward Market and other attractions. But, it's worth noting that there are also several shelters nearby and a lot of homeless people around. I left the car across the street at the convention centre parking garage, which is more spacious than the hotel's garage (and unless you need in/out privileges, it's cheaper). Check-in was quick and efficient. The room was very small, but I didn't need a lot of space. There were plenty of outlets, a safe and a small fridge. I was disappointed that the room was not very clean. There were hairs in the sink and on the bathroom floor and a mystery stain on the bed sheet. The room was relatively quiet overnight but I don't know how many other rooms on the floor were occupied. Overall, this is a good hotel that I would have given an extra point to if not for the cleanliness of the room.

Dear Jason, Thank you for taking the time and leaving a comment regarding your stay at Novotel Ottawa. We are happy to hear that some aspects of your stay met your expectations and please accept our sincerest apologies for the inconvenience that you experienced regarding the cleanliness. I tried to find your booking and room number however you haven't been booked under Jason Riley in our hotel, if you do not mind, please let me know what were the last name and first name that you were booked so that I can find the booking the take the necessary measurements regarding the complaint. Once again we appreciate your comments and review and looking forward to hearing from you. Regards, Sona Abbasi Front Office Manager

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其他网络用户评价我们的酒店

  • 1,014 评论 7.7/10 位置
  • 1,223 评论 6.7/10 房间
  • 996 评论 7.9/10 服务
  • 14 评论 3.2/10 上网
  • 578 评论 7.2/10 清洁度
  • 534 评论 5.2/10 舒适度
  • 310 评论 7.9/10 早餐
  • 284 评论 4.4/10 设施

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