根特中心诺富特酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 1,089 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 宽敞的客房位于历史悠久的市中心,提供免费无线网络

  • 丰盛的早餐,包含面包和当地产品

  • 舒适的美食吧供应当地特色菜和自制汉堡

  • 室外游泳池和健身区,提供全新设备

  • 自然采光充足的会议室和专业团队

我们的客房

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酒店位置

根特中心诺富特酒店

Goudenleeuwplein 5, Postadres : Goudenleeuwplein 5
9000 根特
比利时

GPS:51.054213, 3.723646

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

GOURMETBAR

天气晴好时,可以在我们温馨的酒吧或露台上享用时令午餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,089 评论

TripAdvisor 评级  4.0/5  1,730 评论

Novotel Ghent

Tripadvisor 评级 2.0/5

DBroy1 Couples - 经 TripAdvisor 认证的评论

Nice hotel, great location. But had a poor experience. Myself and my wife had travelled to Ghent to celebrate our 25th wedding anniversary. When booking, I requested that a few bottles of beer on ice be left in our room upon arrival as a surprise for my wife. As both of us don't drink champagne. Also sent an email directly to the hotel asking if this was possible and said yes, no problem, they could facilitate it. Unfortunately when we arrived in the room, there was no beer to be seen. They did put a little banner and 2 balloons in the room. Was left extremely disappointed as they had said they would facilitate it.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear that you found our hotel's location to be great. We take pride in our prime location in the city centre, just a short distance from St Bavo’s Cathedral. It's with regret we note the missed opportunity to enhance your celebration with the special request of beers on ice. While our minibar service in the Executive rooms and suite includes a complimentary selection of beverages, we apologize for any oversight in delivering on your specific request. We are sincerely sorry that we didn't meet your expectations on this special occasion, and we appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Veronique Van Hulle, General Manager

Central location

Tripadvisor 评级 4.0/5

carolineoac 家庭住宿 - 经 TripAdvisor 认证的评论

The room was nice, clean and pleasant. The staff were mostly smiley and friendly which makes the stay more enjoyable. Location of the hotel is superb. We went to Ghent to catch the Christmas market and this hotel is located right next to the market and revelry. Would not hesitate to recommend this hotel to anyone. As the hotel is located within the restricted car zone. So we parked our car nearby and lugged our luggages into the hotel. The receptionist told us if we can inform them earlier, we should be able to drive into the hotel to offload the luggages and park at another car park if theirs is full. Overall still an extremely convenient hotel.

Dear Caroline, Please accept our thanks for your kind review regarding your stay. We're thrilled to hear that you found our central location to your liking and that our proximity to the Christmas market added to the enjoyment of your stay. Our team always strives to offer a friendly and welcoming service, and we're delighted that this was reflected during your visit. We apologize for any inconvenience regarding the parking situation. It's indeed true that our historic city center's circulation plan requires a permit, which we can assist with when notified in advance. We appreciate your understanding and glad that it didn't detract from the overall convenience of your stay. We look forward to welcoming you back on a future visit. Kind regards, Veronique Van Hulle, General Manager

Christmas Trip

Tripadvisor 评级 5.0/5

patmar58 Couples - 经 TripAdvisor 认证的评论

As always we had a wonderful stay. We were upgraded to a really nice room looking over the market. The rooms are well insulated and so no noise. Pleasant bathroom with shower. Reasonably priced bar with pleasant staff. Very nicely decorated reception are where Wael and the team as always were most helpful. Pleasantly heated in the hotel as it was very cold outside. Situated in the centre of Ghent. Hopefully back early February.

Dear Guest, Thank you for your review. We're thrilled to hear that your upgrade added to the enjoyment of your stay and that the room's sound insulation provided a peaceful retreat overlooking the market. It's pleasing to know that our bathroom facilities met your expectations and that our bar offerings were to your satisfaction. Our team, particularly Wael, is grateful for your kind words and happy to have contributed to the warmth of your visit during the chilly weather outside. Being located in the heart of Ghent, we're glad that you appreciated the convenience our location provided for your Christmas trip. We look forward to welcoming you back on your next visit. Best wishes, Veronique Van Hulle, General Manager

Good location, ok rooms, horrible service

Tripadvisor 评级 2.0/5

Jose D 家庭住宿 - 经 TripAdvisor 认证的评论

Although rooms are ok and location is excellent, I have never been so disrespected at a hotel before. Terrible service from front desk - one room had issues with water pressure and heating, and front desk person said it was not his job to take care of maintenance and treated me and my family in the rudest fashion.

Dear José, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location excellent, perfectly situated just 350 meters from St Bavo's Cathedral in the vibrant city center of Gent. It's also pleasing to know that the cleanliness of our hotel met your expectations, as our team strives to maintain the highest standards. We regret to hear about your experience with the service at our front desk and the issues encountered in your room. We take pride in our 24-hour reception and our dedication to guest satisfaction, and we apologize if we fell short in this instance. While it is true that our front desk staff are not maintenance technicians, they are always available to assist with any issues and to coordinate with the appropriate department to ensure our guests' comfort and convenience. The whole team hope to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

Great location, nice hotel

Tripadvisor 评级 5.0/5

Yosserwirral 家庭住宿 - 经 TripAdvisor 认证的评论

Stayed for 3 nights to visit the Christmas markets in Bruges and Brussels, the rooms are comfortable, the hotel is clean and well maintained. The staff are super friendly and helpful It’s in a great location for central Gent. Really enjoyed our stay here!

Dear Guest, Thank you for your kind review. We're thrilled to hear you found our rooms comfortable and our hotel well-maintained. It's wonderful that our location served as a perfect base for your visits to the Christmas markets. Our team is delighted to receive your compliments on their friendliness and helpfulness; providing exceptional service is something we take great pride in. We're glad that the cleanliness of our hotel met your expectations, as our housekeeping team works diligently to ensure a pleasant stay for all our guests. We look forward to welcoming you back in future. Best regards, Veronique Van Hulle, General Manager

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其他网络用户评价我们的酒店

  • 1,226 评论 8.9/10 位置
  • 1,133 评论 6.1/10 房间
  • 822 评论 8.2/10 服务
  • 14 评论 8.9/10 上网
  • 588 评论 6.9/10 早餐
  • 350 评论 6.7/10 清洁度
  • 271 评论 4.6/10 氛围
  • 220 评论 3.7/10 性价比

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