伦敦西部诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 2,340 评论

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1 Shortlands, Hammersmith, W6 8DR 伦敦, 英国

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酒店位置

伦敦西部诺富特酒店

1 Shortlands, Hammersmith
W6 8DR 伦敦
英国

GPS:51.492115, -0.219759

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传真 +44 20 8741 2120

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  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
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来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  2,340 评论

TripAdvisor 评级  4.0/5  5,499 评论

Disrespectful to the guests

Tripadvisor 评级 1.0/5

XVET 家庭住宿 - 经 TripAdvisor 认证的评论

We arrived at the hotel Thursday afternoon and we checked in at the 3rd Floor (room number 3090) and then we left for dinner. We came back about 22:40 The moment we approached our room there was a loud music that I could not undersrand from where was coming … It was impossible to talk to each other or watch TV or sleep. I called the operator . But nobody was answering. I kept calling room service, housekeeping, guest service … nothing ! I went down to the reception. It was already 23:30 and the receptionist told me that the music will end at 12 o’clock in the evening because of a going on party. I asked him if there will be a party also at Friday night , in order to change room , he assured me there will not be any party. Furthermore Friday at 06:00 about 20-25 teenagers were running & shouting at the corridors(!) Friday morning I asked again the reception if there will be a party in the evening and they said NO. We came back from dinner at 23:00, and the music was again very very very loud. I called the operator and they sent the security at 23:50 and he told me I was right to be upset but there is nothing to be done and the party will finished at 10’ meaning at 12 o’clock. Next morning I went again to the reception desk. They seem to have no idea about the party, but when I told them that Security checked already the problem, then they offered me another room at the third floor and a complimentary breakfast. Finally Saturday evening we could sleep with no music, but then we have another surprise … the room was extremely cold, and the AC’s heat mode was not working. I was so tired with the reception and the managers I did not say anything. The hotel is huge , so many rooms and I can understand it is difficult to manage but to have a party with extremely loud music into the hotel is unacceptable and very disrespectful to the guests. I would never go back.

Don’t expect a lie in.

Tripadvisor 评级 2.0/5

JJtravelsanddinning 商务住宿 - 经 TripAdvisor 认证的评论

There is nothing I hate more than a hotel that clearly wants you gone in the morning despite check out not being until 12pm. From house keeping repeatedly knocking on the door and trying to enter your room even with a do not disturb sign from 8:30am.

Dear Guest, Thank you for taking the time to share your feedback. We are truly saddened to hear that your experience with our housekeeping service did not meet your expectations, particularly with regard to the privacy and relaxation that is so important for a guest's stay. While our team strives to uphold the highest standards of service, it seems we fell short of these during your visit. We take your comments seriously and will ensure our staff is reminded of the importance of our guests' comfort and the adherence to our policies regarding do not disturb signs. We are committed to providing a serene and welcoming environment for all our guests and we hope you will consider us again, so we may demonstrate the true quality of Novotel London West hospitality. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Noisy, tired & could do with a revamp

Tripadvisor 评级 2.0/5

emmalouiseb556 Couples - 经 TripAdvisor 认证的评论

Stayed here due to closeness to the Eventim Apollo. The room & decor outside of the reception area was tired and really needed a refresh. Ritual toiletries consisted of hand soap, shampoo & shower gel, but no conditioner so if you need it, bring it with you. The sofa bed in the room had rips in it & there were marks on the walls. The bed was quite hard, the curtains didn’t shut properly & there were a few events on in the hotel so earplugs were a necessity. If you just want a bed to sleep in then it’s fine, but we won’t be back.

Nice stay.

Tripadvisor 评级 4.0/5

boo59Leicester 经 TripAdvisor 认证的评论

Lovely hotel with a great locatopn for the Apollo. The Greek man on the desk was super friendly but the girls not so much. We arrived early about 45 mins but no room ready but we waitied in a lovely reception area. snack and drinks very expensive but London prices. Clean and spacious enough. Didn't like my view out of the window but for 1 night is was ok. Lot's of places to eat outside the hotel.

Dear guest, Thank you for taking the time to share your review. It is delightful to hear that our location near the Hammersmith Apollo and the reception area met your expectations and contributed to a positive experience. We regret to hear that interactions with our staff were not consistently excellent; please rest assured we are committed to providing a welcoming environment for all our guests. Regarding the pricing of our snacks and drinks, we strive to maintain competitive rates for the area while offering the best quality products. We understand the importance of value and we will take your comments into consideration. Moreover, we apologize that the view from your room did not meet your expectations. In future visits, we would be happy to accommodate a room change request subject to availability to enhance your experience. We are pleased to know that the cleanliness and spaciousness of our rooms were to your satisfaction, as we pride ourselves on maintaining high standards for our guests. Once again, thank you for choosing Novotel London West. It would be a pleasure to welcome you again. Best wishes, Odhi Johanes, Senior Guest Relations

Achingly dull

Tripadvisor 评级 3.0/5

thealoms 经 TripAdvisor 认证的评论

Soulless. I feel sorry for anyone visiting London to end up staying in this paint-by-numbers corporate group-think vanilla medium sliced white bread hotel. Only positive I can say is that our room faced the motorway (because of course it did), but the sound proofing was excellent.

Dear Guest, Thank you for your feedback. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. We all hope to welcome you back for your next visit. Best regards, Odhi Johanes, Senior Guest Relations

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其他网络用户评价我们的酒店

  • 2,068 评论 9.3/10 位置
  • 3,055 评论 5.9/10 房间
  • 2,940 评论 7.6/10 服务
  • 59 评论 7.3/10 上网
  • 1,299 评论 8.1/10 早餐
  • 1,233 评论 5.7/10 清洁度
  • 57 评论 8.1/10 运动休闲

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