伦敦西部诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 2,380 评论

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1 Shortlands, Hammersmith, W6 8DR 伦敦, 英国

描述

酒店其他优惠

  • 33 个会议区，满足您的所有会务需求

  • 所有客房均有免费无线连接

  • 设施齐备的健身中心

  • 从哈默史密斯地铁站步行 3 分钟即可到达

  • 乘坐地铁短途可达哈罗斯和海德公园

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酒店位置

伦敦西部诺富特酒店

1 Shortlands, Hammersmith
W6 8DR 伦敦
英国

GPS:51.492115, -0.219759

电话
传真 +44 20 8741 2120

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  2,380 评论

TripAdvisor 评级  4.0/5  5,497 评论

Noisy, tired & could do with a revamp

Tripadvisor 评级 2.0/5

emmalouiseb556 Couples - 经 TripAdvisor 认证的评论

Stayed here due to closeness to the Eventim Apollo. The room & decor outside of the reception area was tired and really needed a refresh. Ritual toiletries consisted of hand soap, shampoo & shower gel, but no conditioner so if you need it, bring it with you. The sofa bed in the room had rips in it & there were marks on the walls. The bed was quite hard, the curtains didn’t shut properly & there were a few events on in the hotel so earplugs were a necessity. If you just want a bed to sleep in then it’s fine, but we won’t be back.

Nice stay.

Tripadvisor 评级 4.0/5

boo59Leicester 经 TripAdvisor 认证的评论

Lovely hotel with a great locatopn for the Apollo. The Greek man on the desk was super friendly but the girls not so much. We arrived early about 45 mins but no room ready but we waitied in a lovely reception area. snack and drinks very expensive but London prices. Clean and spacious enough. Didn't like my view out of the window but for 1 night is was ok. Lot's of places to eat outside the hotel.

Dear guest, Thank you for taking the time to share your review. It is delightful to hear that our location near the Hammersmith Apollo and the reception area met your expectations and contributed to a positive experience. We regret to hear that interactions with our staff were not consistently excellent; please rest assured we are committed to providing a welcoming environment for all our guests. Regarding the pricing of our snacks and drinks, we strive to maintain competitive rates for the area while offering the best quality products. We understand the importance of value and we will take your comments into consideration. Moreover, we apologize that the view from your room did not meet your expectations. In future visits, we would be happy to accommodate a room change request subject to availability to enhance your experience. We are pleased to know that the cleanliness and spaciousness of our rooms were to your satisfaction, as we pride ourselves on maintaining high standards for our guests. Once again, thank you for choosing Novotel London West. It would be a pleasure to welcome you again. Best wishes, Odhi Johanes, Senior Guest Relations

Achingly dull

Tripadvisor 评级 3.0/5

thealoms 经 TripAdvisor 认证的评论

Soulless. I feel sorry for anyone visiting London to end up staying in this paint-by-numbers corporate group-think vanilla medium sliced white bread hotel. Only positive I can say is that our room faced the motorway (because of course it did), but the sound proofing was excellent.

Dear Guest, Thank you for your feedback. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. We all hope to welcome you back for your next visit. Best regards, Odhi Johanes, Senior Guest Relations

Not what I expected !!!

Tripadvisor 评级 3.0/5

Nicki H 经 TripAdvisor 认证的评论

I chose this hotel because of the closeness to the Eventim Apollo. On arrival this hotel looked lovely it was in a really good location close to everything we needed. We was checked in by a lovely lady at reception and she told us all the relevant information that we needed. When we entered the room we just dropped our bags off and went to explore the area. We went back to the hotel bar later that evening to have a drink and the lady who served us was extremely helpful and we enjoyed a nightcap then headed back to our room. It wasn't until then we realised how unclean parts of the room was. The stains on the carpet, the dust, food on furniture, broken parts and last of all a what seemed to be a dried bogie on the wall which my daughter had been walking past and her clothes had been touching the wall as it was beside her bedside. It was such a shame as the beds where clean and very very comfortable and we did have a really good night's sleep. For the price of the hotel I was just expecting a bit more. Overall I wouldn't stay here again as there is a premier inn across the way so I will use that in future.

Dear Nicki, Thank you for this review of your recent stay. We are delighted to hear that our prime location, efficient check-in process, and the courteous service provided by our reception and bar staff met your expectations and contributed positively to your experience. We sincerely regret that the cleanliness of your room was not up to the high standards we strive to maintain, and we extend our apologies for any discomfort this may have caused. Please rest assured that daily housekeeping is a standard practice at our hotel, and we are addressing this with utmost priority to ensure that all our guests enjoy a spotless and welcoming environment. It is pleasing to note that, despite this issue, the comfort of our Novotel mattresses and the overall tranquility of your room allowed for a very good night's sleep. We understand that value is an important aspect of your stay, and we are sorry to hear that you felt it did not meet your expectations on this occasion. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Most certainly not disabled friendly

Tripadvisor 评级 1.0/5

Subaru222 Couples - 经 TripAdvisor 认证的评论

I was very disappointed with many aspects of our one night stay. I booked a room that was suitable for a person who was disabled. It most certainly was not. It was too small to accommodate a disability scooter and it would not be suitable for a wheelchair user. I was confined to one side of the room as the space between the bed and the wall unit was too small. The only concession was a shower chair and two emergency cords. The room was shabby and dated and most certainly wasn’t worth £153 plus £30 parking. Our room was on the third floor. In the morning we waited 15 minutes to find a lift that not only stopped at our floor, and had enough space for myself and the mobility scooter. A number of lifts were out of service. When we finally got to breakfast we were seated next to where dirty plates and cutlery were put. The breakfast itself was very nice. A lot of choice and very tasty. All in all a very disappointing stay

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其他网络用户评价我们的酒店

  • 2,074 评论 9.3/10 位置
  • 3,094 评论 5.8/10 房间
  • 2,961 评论 7.6/10 服务
  • 58 评论 7.2/10 上网
  • 1,310 评论 8/10 早餐
  • 1,257 评论 5.6/10 清洁度
  • 57 评论 8/10 运动休闲

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