里昂贝勒库尔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,937 评论

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20, quai Gailleton, 69002 里昂, 法国

描述

酒店其他优惠

  • 美食餐厅：Les 3 Dômes 可欣赏全景，供应当地美食

  • 全景自助早餐

  • Les Clés d'Or Concierge 位于市中心，可随时为您提供服务

  • Biologique Recherche 护理和 Deep Nature 按摩

我们的客房

酒店位置

里昂贝勒库尔索菲特酒店

20, quai Gailleton
69002 里昂
法国

GPS:45.754188, 4.834351

电话
传真 +33 4 72 41 20 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LES 3 DOMES

当前不可用

热烈欢迎您光临 Les 3 Dômes 餐厅！期待很快与您相见！

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,937 评论

TripAdvisor 评级  4.0/5  2,682 评论

Excellent staff, but hotel in dire need of refurbishment

Tripadvisor 评级 3.0/5

nomadicfood 经 TripAdvisor 认证的评论

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

Wonderful. Great hotel with great service

Tripadvisor 评级 5.0/5

andrewgG3269AQ Couples - 经 TripAdvisor 认证的评论

We cam for the rugby and my wife is. Currently disabled. The concierge team Sebastian paul8be kara were as good as it gets. Helpful and intelligent. Well done for a complex rugby job. Eslene was polite and helpful with breakfast Our room - get a view of the rhone- was spacious and comfortable. Altogether a great hotel experience.

Old, decrepid, very dated, depressing hotel. Don’t book without reading

Tripadvisor 评级 1.0/5

JocelynMFB 经 TripAdvisor 认证的评论

Please know that this hotel has not been renovated since it was built in the 1950’s. A staff member told me it was the first Sofitel to open, and will be the last to be renovated. It is a dreadful, dated, decrepid hotel that the Sofitel management should close immediately. I booked it thinking it was, of course, up to the usual Sofitel standard. How unfair to let people think that. Unless it’s the cheapest or only hotel left in Lyon, please do not book this hotel. The staff, however, is excellent.

Dear Guest, Thank you for your comments about your stay at the Sofitel Lyon Bellecour. We were very surprised and attentive to your comments, as it seems that there was a misunderstanding during your interactions with our team, as the statements related in your review are not exactly in line with our hotel's profile. Nevertheless, we deeply regret that our hotel did not live up to your expectations. We strive to provide a comfortable and enjoyable experience for all our valued guests and we sincerely apologize for not having met your expectations. Thank you for telling us how pleased you were with the excellent service provided by our dedicated team. We hope you will give us another opportunity to serve you better in the future and provide you with a better experience. Yours sincerely, Claire Quality Manager

Running low on staff and room smells

Tripadvisor 评级 2.0/5

Guilherme R 家庭住宿 - 经 TripAdvisor 认证的评论

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

Accor Museum

Tripadvisor 评级 2.0/5

Southerncut Couples - 经 TripAdvisor 认证的评论

One of the first Sofitel properties in the world but I am afraid on it’s last legs. If the building is not upgraded and soon the title of Sofitel and 5 star must be removed as this property will continue to inflict embarrassment on both the Sofitel and Accor brands. I feel for the staff who are now trying to do the best they can with what is a very dated product. This comes across in the check in experience which on arrival all be it a couple of hours before 4 we were basically told to go away. Accor status or not staff should still do there best to accommodate customers. Maybe take all the staff to the Asia Pacific region and see how style service and quality of Accor properties can be achieved. A premium experience is expected with the Sofitel brand this was our worst experience this trip to Europe including ibis, ibis styles,Novotel and other Sofitel properties.

Dear Southerncut, Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We sincerely regret to read that your experience did not live up to your expectations and would like to offer you our sincere apologies. Please be assured that we take into account all of our guests' comments and incorporate them into our continuous improvement process to ensure a pleasant stay for all of our guests. Our teams are dedicated to the well-being of our guests and are committed to providing a high quality experience with the highest standards of service and we regret to hear that you were not satisfied with the service you received during your stay. We truly hope that despite this disappointment, you will give us another opportunity in the future to provide you with an unforgettable experience. Yours sincerely, Claire Quality Manager

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其他网络用户评价我们的酒店

  • 694 评论 9.3/10 位置
  • 1,456 评论 6.4/10 房间
  • 1,605 评论 9.2/10 服务
  • 15 评论 7.6/10 上网
  • 596 评论 4.5/10 氛围
  • 474 评论 8.3/10 食物
  • 460 评论 8.9/10 早餐
  • 343 评论 4.9/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。