诺富特安特卫普酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 531 评论

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描述

酒店其他优惠

  • 客房、大堂、酒吧和会议室刚刚翻修一新

  • 毗邻 LEZ 区,驱车几分钟即可搭乘公共交通工具

  • 供应美式自助早餐,设有酒吧餐饮美食广场、会议室

  • 提供免费无线网络、免费停车、免费室外游泳池和免费健身

我们的客房

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酒店位置

诺富特安特卫普酒店

Luithagen Haven 6
2030 安特卫普
比利时

GPS:51.267251, 4.400705

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  531 评论

TripAdvisor 评级  3.5/5  727 评论

Room is fine but location awful

Tripadvisor 评级 2.0/5

Compass43913813365 商务住宿 - 经 TripAdvisor 认证的评论

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

Tired Hotel

Tripadvisor 评级 2.0/5

Matt D 家庭住宿 - 经 TripAdvisor 认证的评论

Out of the city a fair way. Old and tired and in need of a renovation. Booked for 2 adults and 2 teenagers and room was way too small and one of the teens had to sleep on the floor as fold out bed was a single. Staff were good and parking was free. Restaurant wouldn’t give me a proper knife and fork to take back to my room as I might steal it…..

Dear Matt, We thank you for taking the time to send us your feedback. We're glad to hear that you found our staff accommodating and that the complimentary parking was a plus for your stay. It's unfortunate to hear that the room size did not meet your expectations, especially with teenagers in tow. Our rooms are designed to accommodate families comfortably, with sofabeds intended primarily for younger children. However, we understand that comfort is paramount, and we regret any inconvenience caused. Regarding the restaurant utensils, our policy aims to ensure all our guests have access to our facilities, and we apologize if this caused any frustration. Our team is always on hand to assist with dining needs within the restaurant. The whole team hope to have the pleasure of seeing you again. Best wishes for the New Year! Marc Martens, General Manager

停車免費,交通便利

客户意见评级 3.0/5

Jerry 情侣住宿 - 所有已确认评论

整體還行,但是居然網路大部分時間都不能使用,我無法相信NOVOTEL這種等級的飯店居然會有網路問題

尊敬的客人,感謝您撥冗撰寫評論。 我們很高興聽到您對我們免費停車和便利的交通給予正面評價,這證明了我們在為客人提供方便的同時,也確保了他們的舒適體驗。 對於您提到的網路問題,我們感到非常遺憾。我們有專業的團隊一直致力於保障酒店網絡的穩定性,並且我們也提供了技術支援服務,以幫助客人解決任何連接問題。此外,對於您對早餐的失望,我們也感到非常抱歉。我們自豪於提供多樣化的早餐選擇,並始終致力於維持高品質的食物和服務標準。 我們期待您的再次光臨,以便為您提供更加滿意的體驗。祝您萬事如意。 Marc Martens, General Manager

Terrible beyond limit

Tripadvisor 评级 1.0/5

Olumide J 经 TripAdvisor 认证的评论

Extremely poor service right from coming inside the reception. Never been to hotel where receptionist will look at you because we are black family she decided to give nasty attitude towards my family. No communication or whatsoever regarding the hotel or how operate the electricity in the hotel. What a racist hotel and nasty behaviour from the receptionist.

Dear Olumide, We appreciate feedback from our guests, however, we absolutely cannot accept your comment. We must respectfully disagree with the characterization of our team as racist. We take great pride in our efforts to ensure a welcoming environment for all guests. In the case of your reservation, there was a discrepancy in the number of expected guests upon your arrival. Our dedicated reception team member made every effort to accommodate you without imposing additional charges, even though this went against our safety protocols. We believe that the actions taken reflect our commitment to providing excellent service to every guest. We kindly request you reconsider your comment, as such serious accusations can have legal implications. Regards, Marc Martens, General Manager

Bed bugs 🐛

Tripadvisor 评级 1.0/5

Connector30054736953 经 TripAdvisor 认证的评论

Do not stay here. This hotel has bed bugs! The customer service is appalling. I'm still waiting on my refund! DO NOT STAY HERE!!!!!! 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 THE BEDS ARE ALSO ROCK HARD AND THE PILLOWS ARE FLAT 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 WE WAS PROMISED A REFUND AND NEVER GOT ONE!!!!!!!!

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our hotel's location. However, we are sorry to hear about the issues you encountered during your stay. We take all feedback seriously and have taken note of your concerns regarding the bed and pillows. Our hotel is committed to providing a comfortable stay for all our guests, and we can provide extra blankets upon request to ensure a good night's sleep. Regarding the refund, we understand your frustration and apologize for any inconvenience caused. As you booked your stay through Expedia, the refund process might take longer than expected. We recommend contacting Expedia directly for further assistance on this matter. Concerning the bed bugs issue, we have taken immediate action and had a specialized company inspect our hotel, and they found no evidence of bed bugs. We assure you that maintaining a clean and hygienic environment is our top priority. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards, Marc Martens, General Manager

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其他网络用户评价我们的酒店

  • 334 评论 7.1/10 位置
  • 863 评论 4.8/10 房间
  • 587 评论 7.6/10 服务
  • 43 评论 5.1/10 上网
  • 432 评论 4.7/10 舒适度
  • 409 评论 3.3/10 清洁度
  • 341 评论 6.2/10 早餐
  • 228 评论 4/10 氛围

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