瓦朗谢讷机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 827 评论

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描述

酒店其他优惠

  • 封闭式私人停车场,配备特斯拉超级充电站

  • 200 平方米的可自由布置休闲区,带自然采光

  • 酒店内设有 La Balancelle 小酒馆,对所有人开放。

  • 绿树成荫的公园和夏季露台

  • 非温水室外游泳池在夏季开放

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酒店位置

瓦朗谢讷机场诺富特酒店

Rue de Maugre, Parc Activites l'Aerodrome
59220 鲁维涅
法国

GPS:50.337038, 3.454964

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

La Balancelle - Brasserie Maison

感受我们的 La Balancelle 啤酒馆,在友好、轻松的环境中享用我们简单可口、具有当地特色的高品质美食。人们都会来这里体验一番,我们也希望能尽快见到您!

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  827 评论

TripAdvisor 评级  3.5/5  507 评论

It’s our 3rd time, for this one for the week of Christmas 2023, and it has been the best experience so far!

Tripadvisor 评级 5.0/5

522vanyad Couples - 经 TripAdvisor 认证的评论

A special thank you to Amaury S. for his amazing hosting management and kindness, thank you to Aurore for her creative skills in our room and for her service and kindness. Gwenn, Abdel and the whole team are simply very attentive and kind. Our room was very nice and fresh, the breakfast: various and delicious, the lobby and the dining area: very stylish and pleasant. We will come back for sure :) Vanya DD & Francois D

Dear Sir, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Odd hotel.

Tripadvisor 评级 1.0/5

pete f 经 TripAdvisor 认证的评论

Over the friendliest possible feedback that the food was (the steak) was not of the highest quality, or, properly prepared (tough as a boot); the night Concierge threw her toys out of the pram and stormed into the most bizarre reaction in front of everyone . Just surreal.

good place to stop

Tripadvisor 评级 4.0/5

dorotaraeside Solo travel - 经 TripAdvisor 认证的评论

Great location - close to motorway and 10 min drive to a shopping centre with petrol station 24/24 good choice of food for breakfast, an amazing staff and very helpful - lady at the reception desk who wanted practise her English - super star. Unfortunately, the air condition didn't work in the room

Dear Madam, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Existing issues weren't mentioned prior to our arrival, no apology or countermeasures from staff

Tripadvisor 评级 2.0/5

claudiasC8485TU 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a working pool and a cool room really are a game changer on a hot day for tired travellers who are paying a good amount of money for a relaxing night in a hotel that mentions a pool on their website.

Dear Madam, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

Mixed feeling

Tripadvisor 评级 3.0/5

524pascalw 商务住宿 - 经 TripAdvisor 认证的评论

Always a warm welcome at the front desk, I always meet the same lady (most positive "asset" of this hotel). Parking the car was a nightmare as many spots were blocked (almost need to park outside hotel property). On the bed, duvet is too big and heavy for "summer time", maybe fit for winter... especially as no Airco, and not possible to keep window open because of the noise from highway. No soap available to wash my hands on the sink, I had to go inside the shower to take some shower gel from the dispenser. Guy at the bar was friendly when giving me my herbal tea. Breakfast is fine but having the forks with the teeth of the fork on the top, makes everyone touching all the forks when taking his fork from the bucket, not really a good practice.

Dear Sir, It is with great pleasure that we receive your compliments and your remarks in order to improve our practices, be sure that I take note of them.. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

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其他网络用户评价我们的酒店

  • 147 评论 8.3/10 位置
  • 433 评论 5.7/10 房间
  • 437 评论 9.1/10 服务
  • 7 评论 5.2/10 上网
  • 175 评论 8/10 早餐
  • 121 评论 5.6/10 氛围
  • 112 评论 6.1/10 清洁度

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