勒芒诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,234 评论

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描述

酒店其他优惠

  • 2018 年完成全面翻新的泳池和露台

  • 可欣赏花园、泳池和河流景观的餐厅

  • 315 平方米(3391 平方英尺)的会议场所,最多可容纳 200 人

  • 所有客房均安装谷歌电视棒,可以分享您智能手机上的节目。

  • 靠近 Zoo de la Flèche 动物园

我们的客房

酒店位置

勒芒诺富特酒店

Bords de L'huisne, Boulevard Robert Schuman
72100 勒芒
法国

GPS:47.990715, 0.231485

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA CHICANE - BRASSERIE MAISON

您可以随时享用喜欢的美食。简单、健康、美味的菜肴。全天随时提供餐饮服务,满足您的美食需求。您可以在餐厅、露台、酒吧、或客房内享用美食,尽享美好时光。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,234 评论

TripAdvisor 评级  3.5/5  843 评论

Average

Tripadvisor 评级 3.0/5

James B 经 TripAdvisor 认证的评论

The outside of the hotel is dirty and uninviting. The main sign hasn't been cleaned in months and the path to the main door is dangerous and impossible to wheel a suitcase over? A small thing but seriously! Inside the main areas were clean and the restaurant wasnt bad ) no beef or veal on the menu which as the first table on a Saturday evening was poor. The toilets near reception were filthy and they looked like they hadn't been cleaned in weeks, plaster coming off the walls in the cubicle and dirty walls. Such a difference from the restaurant and communal areas. A lift that could only take 2 people - again not a huge issue but as a family annoying. The staff were very pleasant but someone needs to look at it with fresh eyes and focus on the basics of the user experience.

Hello, We would like to thank you for taking the time to provide us with feedback following your stay in our establishment. We have taken note of the points on which we can improve to ensure that your next stay goes as smoothly as possible and have shared them with the various departments concerned. We look forward to welcoming you back very soon, so that you can see the improvements for yourself, Best regards, Costumer team

Could do a LOT better

Tripadvisor 评级 2.0/5

ladyscribe 经 TripAdvisor 认证的评论

I use Accor group because of their reputation. Le Mans needs a better housekeeper. Superior room had net curtains hanging off the rail in several places and the windows were filthy. No tissues first night and just enough shampoo in shower for one of us to use. The bathroom had the holes in the wall where the hooks should have been and there was no full length mirror. Restaurant ok...first time no hard copy menus...you had to use a QR code to find them...but they were written on blackboards if you did not have a smartphone and owing to the number of times I saw the boards being taken to tables, that encompassed a lot of people. Breakfast good in supplies, but lots of ingrained dirt round the coffe machine base...legacy of quick and not effective cleaning.

Dear Guest Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average stay, poor service in restaurant

Tripadvisor 评级 3.0/5

jfarrell8 家庭住宿 - 经 TripAdvisor 认证的评论

Average hotel, rooms were ok, beds comfy but a very expensive restaurant for very average food and really poor service, Really just a stop off hotel for long drive to south of France. Ok for one night but eat elsewhere.

Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,

Novotel Le Mans

Tripadvisor 评级 3.0/5

davidstrawford Couples - 经 TripAdvisor 认证的评论

We stayed at this hotel twice within 10 days, on outward and inward legs of our vacation. We found check in process to be somewhat disjointed, we completed online check in but that made no difference to the speed at check in, it always used to. My wife was extremely disappointed at the availability of gluten free food in the restaurant. On first leg she was advised that the frites were gluten free, on the return leg she was advised that they were not as same fryer used for gluten products. Simple fix your hotels should install a separate fryer.

Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,

A very good overnight

Tripadvisor 评级 4.0/5

John H Couples - 经 TripAdvisor 认证的评论

This hotel seems to be aimed at business and families, but that was fine. The ladies at the reception table spoke English and our room was very good with what may be the most comfortable bed we have ever experienced! Wifi worked well, dinner was fine and the 'continental' breakfast was excellent. Good value, clean and well appointed, good food, we would be happy to stay here again.

Dear Holiday096, We very much appreciate your comments regarding your stay at the Novotel Le Mans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service client

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 233 评论 7.8/10 位置
  • 702 评论 5.7/10 房间
  • 710 评论 8.2/10 服务
  • 16 评论 7.1/10 上网
  • 435 评论 5.2/10 食物
  • 279 评论 4.2/10 清洁度
  • 275 评论 7.2/10 早餐
  • 257 评论 5.7/10 氛围

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