兰斯展览中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,088 评论

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描述

酒店其他优惠

  • 驱动 10 分钟即可抵达兰斯香槟-阿登区 TGV 火车站

  • 精致餐饮

  • 全新美居寝具

  • 280 平方米(3014 平方英尺)的会议区

  • 免费私人停车场

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酒店位置

兰斯展览中心美居酒店

2 rue Gabriel Voisin, BP 308
51688 兰斯
法国

GPS:49.2357, 4.070269

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

L'ArTdoise - Brasserie Maison

我们的 Maison 啤酒馆位于 Ecoparc 商务中心的核心地带,以热情的服务和丰盛的美食欢迎您的到来。我们的主厨独具匠心地将各种经典菜肴和地方特色菜融合到一起。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,088 评论

TripAdvisor 评级  3.5/5  249 评论

Caring, smiling efficiency left a good impression

Tripadvisor 评级 5.0/5

Jim T 经 TripAdvisor 认证的评论

You know a hotel has caring staff when there's an unexpected torn hamstring in the tour group. The ice packs came out and the staff could not have been more helpful. Caroline, on the front desk, leads by example with her smiling efficiency. The bar staff went above and beyond during a very busy and thirsty period for our 42-strong Australian tour group during the Rugby World Cup. It makes a difference when you turn up at a chain hotel and it's a step above others in the chain. A positive experience and the omelette will certainly win your applause.

Dear guest, Thank you for your kind comment. It's with great pleasure that I shared your comment with our team, in particular with Caroline, who is always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Oh dear!

Tripadvisor 评级 3.0/5

mike c Couples - 经 TripAdvisor 认证的评论

My error as I thought I had booked the Mercure in the city not the one on an industrial estate!.. had to use taxis so that added to our stay.. hotel tries to be quirky or I would say confusing.. find the reception etc.. however the biggest issue is the AC is broken and in this current heat is a disaster!.. staff are great but lesson learned!

Dear Mike C, First of all, we would like to apologize for the inconvenience you experienced during your stay at our hotel. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us to identify areas in which we can improve. We are pleased to inform you that since your departure, we have taken steps to resolve the problem you encountered with our air conditioning system. Our technical team has been working to make the necessary repairs, and we can now assure you that the air conditioning is working perfectly in all our rooms. We hope this won't prevent you from giving us another chance in the future. Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most enjoyable stay. Yours faithfully

Would not recommend

Tripadvisor 评级 2.0/5

nasr575 家庭住宿 - 经 TripAdvisor 认证的评论

Arrived temp 34 degrees no water in room. Lift is so small you cannot fit trolley that had suitcases on it. Very expensive for poor quality of room booked half board you get two courses only limited menu food not good at all. Bathroom dreadful needs complete refurb. Hotel appears to be on industrial estate

Dear nasr575, Thank you for your comment following your stay in our hotel Mercure Reims Parc des Expositions. We have taken all your comments into account, as we no longer have bottled water in our rooms. However, a micro-filtered water fountain is available to our guests. We are sorry to hear of your dissatisfaction with the restaurant. The half-board formula includes two courses: starter/main course or main course/dessert from our entire menu. Your feedback on the dishes is passed on to the kitchen teams. We are located in the business center of reims, 10 minutes by car from the city center. Our location allows us to enjoy afternoons in the garden or by our swimming pool. Sincerely

Air con disaster

Tripadvisor 评级 1.0/5

chrisburbridge Couples - 经 TripAdvisor 认证的评论

Just had the worst night to the point where I had to leave during the night. The Air conditioning is a disaster. The room controls don’t seem to function and the aircon it seems is set in the lobby. Waking at 4am sweating is not the best experience. I wouldn’t ever consider going back in the summer months!

Dear Guest, First of all, we would like to sincerely apologize for the unpleasant experience you had during your recent stay at the Mercure Reims Parc des Expositions. We are truly sorry that the breakdown of the air conditioning system had a negative impact on your comfort and sleep. We understand how frustrating an uncomfortable night can be, and we thank you for taking the time to let us know. We would like to assure you that since your departure, we have resolved the problem with the air conditioning system in the rooms, and it is now working properly. We take customer feedback very seriously, as it helps us to constantly improve our services. We are committed to ensuring that such incidents do not recur in the future. We hope you will give us another chance to welcome you on future trips, so that we can offer you a much more pleasant experience. Best Regards

Family friendly hotel in Reims

Tripadvisor 评级 5.0/5

annie96h 经 TripAdvisor 认证的评论

A truly fun family hotel, we stayed here for two nights in august 2023. We arrived early at 11.30am and our rooms were already ready, so we were able to get in our room and start our adventure. Our two rooms were interconnecting which was brilliant with the kids, the beds were very comfortable and the whole of the hotel was very clean. The main area downstairs has lots of fun bits, like the Photo Booth, lots of games for everyone to play and comfortable seating. You could see the staff during the day, giving certain areas a deep clean. WiFi was good throughout the hotel. The pool was cold but that didn’t stop the children going in and enjoying it and most of the time they had it to themselves. The lunch menu was reduced as August is not their busy time, but we all still managed to eat (even me being a vegetarian) The evening menu was larger and also offered pizzas (which were very tasty). BK (a member of staff) was very welcoming and couldn’t do enough for us. When we paid our bill to check out the children were given a bag with colouring, pencils and sweets, which is a lovely gesture to remember their stay.

Dear Madam, Thank you for your kind comment. It is with great pleasure that I shared your comment with our bar team, who are always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

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其他网络用户评价我们的酒店

  • 262 评论 8.7/10 位置
  • 687 评论 6.6/10 房间
  • 742 评论 8.6/10 服务
  • 7 评论 2.6/10 上网
  • 351 评论 8.4/10 氛围
  • 326 评论 8/10 早餐
  • 241 评论 7.7/10 设施
  • 201 评论 6.8/10 清洁度

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