Fairmont St Andrews - Scotland 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.664 görüş

En iyi fiyat
garantisi
Fairmont St Andrews - Scotland - Image 1
Fairmont St Andrews - Scotland - Image 2
Fairmont St Andrews - Scotland - Image 3
Fairmont St Andrews - Scotland - Image 4
ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Açıklama

Otel ekstraları

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Konaklama olanaklarımız

Otelin konumu

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telefon
Faks +44 1334 837099

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  2.664 görüş

TripAdvisor Derecesi  4.5/5  5.186 görüş

2023 mükemmeliyet sertifikası

Fairmont St Andrews

Tripadvisor puanı 5.0/5

DIANE H TripAdvisor onaylı yorum

Great stay here, a bit expensive but it is amazing, breakfast was very nice and meals in the bar were lovely, the Italian restaurant wasn't great though

Not a 5 star facility

Tripadvisor puanı 2.0/5

483natalieb Couples - TripAdvisor onaylı yorum

Overall this is a lovely hotel with mostly extremely courteous and friendly staff. It is with retreat that i need to leave this poor review and would not have done so if i felt the complaint I made was being managed appropriately by The fairmont. Check In valet parking and reception welcome were excellent. Room 2091 was nice enough, however, it was dated. There was only one tea option in the room and when i went to reception to ask for Earl Grey or Ginger/Lemon tea, i was told it would be brought up. They arrived but only with jasmine and peppermint as that is all they had ! The furniture was chipped and dated and the mirror was far too high above the writing desk meaning no dressing table. The bed was comfortable. The Spa - wow what a let down! The steam room is out of order (no one mentioned this) there was not enough seating around the pool, this was talked about a lot when we were there. The pool was freezing - so cold a lady had to remove her children. The costume dryer was broken - both men and women's! There are hairdryers but no straightens, facial tissue or cotton wool or anything like you find at Trump hotels or Cameron House. This is a comparative hotel but lacks the extra luxury. It could have been a holiday inn changing room. It did not feel like a luxury hotel. La Cucina - this restaurant was very nice and the waitress Fifi was superb. However, there are only 2 bathrooms and they are mixed for men and women. Both times o had to use the facilities they had raised toilet seats with urine on the loo and unflushed. Disgusting!! Sports Bar, we wanted to watch the golf after dinner, the bar was unattended and had to use the main bar for drinks. We sat and there was used but bowls sitting over the tables (we didn't get any nuts offered with our drinks) Golf - we only used the range as the weather was wet, it was enjoyable and the golf pro shop was nice with friendly staff. Breakfast - the food was lovely, however, it was fairly quiet and we did have to wait about 5 minutes before being shown to a table. The cup I had was tea stained. Check out - well i had listed my complaints and provided these to Adam at reception. He didn't even apologise - he said he would rewrite them and send an email to the departments (which he did and told me he had and that email contained an apology). We then had to ask for a copy of the bill to check, glad we did as it was wrong! My mum had put a bottle in the room as this was to celebrate my birthday. However, they had included this onto the bill with a service charge. This really was the last straw, I shouldn't have seen this transaction, he agreed to remove the cost and said it shouldn't have been on there (again no apology). An apology was not offered and we were not offered any compensation for our experience. We love golf and would have returned if the complaint had been resolved to a level of satisfaction, but to date we have saw no offer of resolution or even acknowledgement of the hotels failings. If you are looking to book this hotel, i would recommend the old course hotel or Hotel Du Vin, hotels that know how to take care of guests and ensure their facilities are well maintained.

We enjoyed our stay it was just a few small things that should have been better

Tripadvisor puanı 3.0/5

Michael R TripAdvisor onaylı yorum

I just think when you go to a 5star hotel you expect the little things to be great and I just thought they were lacking in this department ie having cold plates out for hot food at breakfast and having a dirty knife on our table!

Knackered after 7 holes

Tripadvisor puanı 1.0/5

Steve R TripAdvisor onaylı yorum

Course in poor condition as a result of heavy rain. As a result buggies had to stick to the cart path. Unfortunately none told me that for most of the holes you cant even see the fairway, never mind your ball. As a result, I probably did more walking than the guys I was playing with, who were using their trolleys. This was a big problem as I am disabled and can not walk very far at all. After 7 holes I was shattered at which point the Marshall, Gordon, took pity on me and arranged for my buggy to be allowed on the course. Why was this not done from the beginning? When I asked? A very uncomfortable day which was not made any better when the course manager told me he couldn't redesign the course for me. I will not be back.

Thank you for sharing your feedback with us. We sincerely apologise for the challenges you faced during your recent visit to our golf course. We truly regret that the course conditions due to heavy rain impacted your experience negatively, especially with the restrictions on buggies. Your comments regarding the visibility of fairways and the initial miscommunication are duly noted, and we are sorry for any inconvenience caused. We appreciate your understanding and patience. We are grateful for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant experience.

Screaming children ruined it

Tripadvisor puanı 3.0/5

rachelvinet TripAdvisor onaylı yorum

Massage was great, facilities were great… 2 massive stars removed for the several screaming children. A SPA is meant to be relaxing; if bratty children need to use the facilities then there should be a specified hour for that that the adults can choose to avoid. The pool and change rooms were absolute chaos! I ended up leaving more stressed and annoyed than when I came in… which made the over-priced bill even harder to swallow..

We sincerely apologize for the disturbance caused by the noisy children during your visit to our spa. At Fairmont St Andrews, we aim to provide a serene and relaxing environment for all our guests. We appreciate your feedback regarding having specified hours for families with children to use the facilities. Your comments will be shared with the management for future improvements. We hope to have the opportunity to restore your faith in us

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 397 görüş 8.9/10 Konum
  • 1.226 görüş 7.5/10 Oda
  • 1.611 görüş 7.8/10 Hizmet
  • 776 görüş 5.7/10 Yemek
  • 563 görüş 8.3/10 Kahvaltı
  • 343 görüş 5.3/10 Hijyen
  • 286 görüş 4.4/10 İçkiler
  • 286 görüş 4/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

St Andrews şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.