Fairmont Mayakoba

Avis müşterileri puanı (ALL Puanlama) 4.5/5 2.065 görüş

En iyi fiyat
garantisi
Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
Fairmont Mayakoba - Image 3
Fairmont Mayakoba - Image 4
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

Açıklama

Otel ekstraları

  • Labeled ALLSAFE

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Konaklama olanaklarımız

Otelin konumu

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Telefon
Faks +52 984 206 3030

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  2.065 görüş

TripAdvisor Derecesi  4.5/5  7.826 görüş

2023 mükemmeliyet sertifikası

Great Experience!

Tripadvisor puanı 5.0/5

451cliffr TripAdvisor onaylı yorum

My recent stay at the Fairmont Mayakoba exceeded my expectations! The staff was friendly and very informative whenever I had a question. I would definitely recommend this resort to my friends and family. It is definitely worth the trip. You will not be disappointed!

Disappointing

Tripadvisor puanı 1.0/5

MelehaA Aileler - TripAdvisor onaylı yorum

We were quite dissatisfied for our stay for a few reasons: 1. Staff was nice enough but lacked attention to detail. Eg welcome drink given to 3 of 4 of us and told they would bring the last one for the 4th one but never did. Or, offered to take our bags to our friends room who had earlier check-in eventhough it was a long walk to transfer to our room (why would anyone want this?) 2. Check in process took an inordinate amount of time- On the order of 20 minutes. Thats 20 minutes of the clerk typing on a computer. Long bac-up so had to wait to start the check in process as well. Despite long check in we were not given any information about the resort, restaurants or how to get around. 3. Very poor service. Waited extremely long amounts of time for waiter to come to take our order nearly every location we went. Took me 30-40 minutes to get coffee each day. Not very apologetic even when we brought this to their attention. 4. Concierge not helpful- repetitively told us to email them to book a cab we needed in 1 hour. Got stuck in playa late at night with boot on our rental car, they couldnt care less about our safety or helping us. Told to just ‘hail a cab’ when we were in potential danger. 5. Room had outdoor shower which was cool but there was a ~2 inch gap in the shower door that allowed communication between indoor and outdoor area— saw a couple of bugs in our room likely for this reason 6. Had mexican food at la laguna which was really not good. Local street food in Playa much better.

Could be better

Tripadvisor puanı 3.0/5

adh-24364 TripAdvisor onaylı yorum

Either have an all inclusive resort or a regular one..not both..also the resort fee of usd 30 per person per night is a rip off..nothing short of a scam. Increase the room rates to include the "resort fees"..it's like an airline charging you to use the toilets

Dear adh-24364, Thank you for sharing your feedback with us. We apologize if our pricing structure did not meet your expectations. We understand your concerns regarding the resort fee, and we will take your comments into consideration as we continually evaluate and improve our offerings. Your feedback is important to us, and we will use it to ensure that we provide the best experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Overall we love this hotel and will be back next year!

Tripadvisor puanı 5.0/5

Roam06700381018 Aileler - TripAdvisor onaylı yorum

We have been to fairmont Mayakoba three years in a row and love it. It’s such a magical setting with the jungle, lagoons and beach. The casita rooms are the best. There are 7 restaurants and overall the food is good. Our one complaint is the service is REALLY slow. Like 1 hour for room service, an hour for food at the beach, 20 mins at the coffee shop, 20 mins for drinks at the tiki bar, 20 mins for the check at La Lagunas. They need more staff and to be trained to be a little more organized/faster.

Dear Roam06700381018, Thank you for your loyalty and for choosing Fairmont Mayakoba for your vacations. We are thrilled to hear that you love our hotel and that you find our setting magical. We appreciate your feedback regarding the service speed, and we apologize for any inconvenience this may have caused during your stay. Your comments are valuable to us, and we will address them with our team to ensure that we provide a more efficient and organized service for our guests in the future. We look forward to welcoming you back next year for another memorable stay at Fairmont Mayakoba.

Family trip in paradise

Tripadvisor puanı 5.0/5

shannon9873 TripAdvisor onaylı yorum

Beautiful resort that is incredibly family friendly. Kids are really welcome anywhere. A lot of dining options and well maintained pools and landscaping. Wonderful service all around but Daniel at heritage place made our trip extra special- thank you!

Dear shannon9873, Thank you for sharing your experience of your family trip at Fairmont Mayakoba. We are delighted to hear that you found our resort beautiful and family-friendly. We strive to create memorable experiences for all our guests, and we are thrilled to hear that Daniel at Heritage Place went above and beyond to make your stay extra special. We will be sure to pass along your kind words to Daniel and the rest of our team. We look forward to welcoming you and your family back to our paradise in the future.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 400 görüş 7.8/10 Konum
  • 631 görüş 7.2/10 Oda
  • 1.193 görüş 8.1/10 Hizmet
  • 5 görüş 1.7/10 Wifi
  • 731 görüş 7.1/10 Yemek
  • 540 görüş 8.1/10 Otel Donanımları
  • 257 görüş 8.2/10 Otel Ambiyansı
  • 244 görüş 4.4/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Riviera Maya şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.