Mercure Roma West 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 623 görüş

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Mercure Roma West - Image 2
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Açıklama

Otel ekstraları

  • Tüm odalarda ücretsiz WiFi ve çay ve kahve yapma olanakları.

  • Castel Romano mağazaları ve lunaparkları yakındadır.

  • Ücretsiz kapalı otopark

  • Ücretsiz araç kiralama imkanı

  • 800 kişilik 15 odalı Kongre Merkezi.

Konaklama olanaklarımız

Otelin konumu

Mercure Roma West

Viale Eroi di Cefalonia 301
00128 ROMA
İtalya

GPS:41.785923, 12.434851

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Mchef Restaurant

Akdeniz ve dünya mutfağından lezzetler sunan şık ve davetkar restoranımız otelde konaklamayan müşterilerimize de açıktır.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  623 görüş

TripAdvisor Derecesi  3.5/5  1.502 görüş

Kibar çalışanlar

Avis müşterileri puanı 4.0/5

Zöhre İş - ALL için doğrulanmış yorumlar

Otel çok temiz Çalışanlar çok kibar Beklentimin çok üstünde Tırnak törpüsü tarak ve makyaj silme pamuğuna kadar düşünülüp bunların odamda olması güzeldi

Dear zohre y., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Thin wood walls, no pool and no spa, far from the city

Tripadvisor puanı 1.0/5

Resort53429057105 TripAdvisor onaylı yorum

No pool, no spa as announced, on oficial website and on all partners sites, then in small letters they say it is on maintenance, as far as I know for more than 2 years, I tried to cancel but could not get the money back so we went anyway. thin wood walls on the room, very small third bed. Very far from the center of the city.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure you that all information are write correctly, anyway I control and if is necessary a new action for better inform our guests I will be done. We hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Fair but maybe choose a hotel closer to sights

Tripadvisor puanı 3.0/5

lisahC2562TS Aileler - TripAdvisor onaylı yorum

Room was fair but you must request an updated room without carpet. Otherwise pretty musty. Air conditioning did not work in all the rooms and the pool was closed. Breakfast was good and filling. Not close to any sights - in a residential area. Must take a cab which they can help with coordinating. We did not use their shuttle service. Some desk clerks were nicer than others. Some were pretty prickly and seemed bothered with the customers.

Dear Guest thank you for sharing with us your comment and I'm sorry for some inconvenience, I ensure all our effort to improve the points reported. Sorry again

Disappointed

Tripadvisor puanı 1.0/5

saarailo Couples - TripAdvisor onaylı yorum

The hotel was a big disappointment. We came from the airport at night, I had made sure in advance that check in is possible at night. the reception clerk was really rude, and we had to wait more than half an hour. The hotel was in the middle of nowhere. The hotel was supposed to have a spa, but it was closed. I had hoped for a room with a bathtub, but even that was not implemented.

Dear Guest I'm sorry if we don't have satisfied your expectation and for this please accept my apologies. I assure you that will are take all necessary measure to improve the points reported . Sorry again and I hope you give us another opportunity. Sorry again

hotel is ok, but I was disappointed by the room service.

Tripadvisor puanı 2.0/5

Z4629CYmichelef İş - TripAdvisor onaylı yorum

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

Dear Guest, I'm sorry for your dissatisfaction about room service Menu. I ensure all is necessary to solve this mistake. I hope you come back soon at Mercure, for give you our apologies.

ile iş birliği içinde TripAdvisor

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  • 277 görüş 6.9/10 Konum
  • 489 görüş 6.2/10 Oda
  • 524 görüş 7.9/10 Hizmet
  • 29 görüş 5.7/10 Wifi
  • 254 görüş 8.1/10 Kahvaltı
  • 211 görüş 6.4/10 Hijyen
  • 33 görüş 1.7/10 Wellness Bölümü
  • 27 görüş 9.6/10 İçkiler

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