Grand Mercure Phuket Patong 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.077 görüş

En iyi fiyat
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Grand Mercure Phuket Patong - Image 1
Grand Mercure Phuket Patong - Image 2
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Grand Mercure Phuket Patong - Image 4
1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 Phuket, Thailand

Açıklama

Otel ekstraları

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Konaklama olanaklarımız

Take advantage of our Flight + Hotel offers

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Otelin konumu

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Telefon
Faks +66 76 231 998

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • Oda servisi

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  1.077 görüş

TripAdvisor Derecesi  4.5/5  3.345 görüş

2024 mükemmeliyet sertifikası

Damp in all rooms! STAY AWAY from this hotel!

Tripadvisor puanı 1.0/5

FTVAI TripAdvisor onaylı yorum

Our anticipation for a luxurious 5-star experience at this hotel was met with disappointment. Despite booking a standard room, we were greeted by a pervasive smell of dampness upon arrival, accompanied by consistently wet floors and bed sheets throughout our 6-night stay. Despite bringing the issue to the attention of hotel staff, the offered solutions were inadequate, indicating a systemic problem with dampness in the establishment. Even after being relocated to another room, the same issues persisted. We would walk into our room annenden the floor would be wet, so many times I was going to slip. We would have to call reception every night getting in to ask them to come and change the sheet because of how wet it would be. Additionally, the service we received was appalling, with management displaying a lack of urgency in addressing our concerns about obtaining a refund to seek accommodation elsewhere. The offered £150 refund was a mere fraction of the amount we had paid for our stay, leaving us feeling undervalued and dissatisfied with our experience. Overall, this was one of the most disappointing and frustrating hotel stays we've ever experienced.

Super nice resto.

Tripadvisor puanı 5.0/5

Joana t TripAdvisor onaylı yorum

The crew were nice, food was good. Kudos to the filipino server sir Ryan. Thank you we had a great time we would definitely come back again! More powers to your job🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭

Dear 762joanat, Thank you so much for your wonderful review. We are delighted to hear that you had an enjoyable time with us and that you had a great experience at our restaurant. Your kind words mean a lot to us and we will definitely pass them along to our team, especially Ryan, who will truly appreciate the recognition from you. We hope to have the opportunity to welcome you back soon! Best regards, Guest Relation Team.

Memorable

Tripadvisor puanı 5.0/5

Twinkle B TripAdvisor onaylı yorum

The food was great. We had a seafood dinner buffet on a Monday, and their staff, Ryan, was so accommodating and well spoken. 🇹🇭 It was a memorable experience ending our summer in Phuket! Thank you so much to Grand Mercure for serving us delicious dinner, we are surely coming back next time.

Dear 583twinkleb, Thank you for taking the time to write a review on Trip Advisor. We're thrilled to learn that you had a wonderful experience with us, enjoying the Monday seafood buffet and the excellent service provided by our team members. We will make sure to pass on your kind words to Ryan, who will be delighted to hear your appreciation. We hope to welcome you back soon and offer you another memorable experience. Best regards, Guest Relation Team.

A well equipped hotel

Tripadvisor puanı 4.0/5

Navigate60242521000 Couples - TripAdvisor onaylı yorum

Nestled in a serene setting, this hotel is a haven for families seeking both relaxation and fun-filled activities. The highlight of our stay was undoubtedly the stunning pool, a crystalline oasis meticulously maintained to perfection. Surrounded by lush greenery, it offered a picturesque backdrop for unwinding under the sun or taking refreshing dips. The family-friendly ambiance extended beyond the pool, with a dedicated play area that kept our little ones entertained for hours. From slides to swings, the kids were in their element, allowing parents to truly unwind without worry. The only thing they have to review is their damage policy. It’s OK to pay a damage policy which is refundable but while booking it mentions only 1000 THB. But the staff says it is 1000 THB per day. So if you stay for 5 days for example it will be 5000 THB. This is confusing specially if you land in a country and you don’t have THB with you. You will not be allowed to get into your room without paying the damage policy fee.

Dear Navigate60242521000 Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a great time at our hotel, especially enjoying the peaceful atmosphere and the exciting activities that we offer. We sincerely apologize for any confusion or inconvenience caused by our damage policy. We understand that it's crucial to have clear policies to ensure our guests' seamless experience, and we regret that we fell short in this aspect during your stay. Your feedback is incredibly valuable to us, and we will take immediate steps to ensure that our booking process explicitly communicates the details of our damage policy. We hope to have the chance to welcome you back soon for another memorable stay with us! Warm regards, Guest Relations Team

Awesome Club Lounge offering at Grand Mercure Patong

Tripadvisor puanı 5.0/5

Alan Y Aileler - TripAdvisor onaylı yorum

Awesome Club Lounge offering at Grand Mercure Patong Phuket Resort and Villas! Nan provides great hospitality and makes the experience 5 stars! She is cheerful, warm and always willing to accommodate any requests, such as ice coffees which is a great addition to the wonderful spread of food and drinks options she prepares and maintains so well!

Dear Alan Y Thank you very much for your fabulous review after recent stay at our property! We are glad to hear you had a great time with us and enjoyed both food & drink spread along with warm hospitality of Nan at our Grand Club lounge! We hope to have the chance welcoming you back here soon. Warm Regards, Guest relations team

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Phuket şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.