Mercure Londra Paddington 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.7/5 923 görüş

Mercure Londra Paddington - Image 1
Mercure Londra Paddington - Image 2
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Açıklama

ALLSAFE onaylı otel

Otel ekstraları

  • ALLSAFE Clifton sertifikalı otel

  • En fazla 35 konuk kapasiteli dört özel toplantı odası

  • Bistro tarzı menü ve 24 saat açık fitness center'a sahip otel içi restoran

  • West End'deki Hyde Park'a yürüyerek sadece iki dakika mesafede

  • 15 dakikalık Heathrow Express bağlantısına sahip Paddington İstasyonu'nun yanında

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Otelin konumu

Mercure Londra Paddington

144 Praed Street, Paddington
W2 1HU LONDRA
İngiltere

GPS:51.516334, -0.174869

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

FRANKIE AND BENNY S

07:00'den itibaren açık olan Frankie & Benny's, konuklarımızın henüz şehir uyanmadan kahvaltı edebilmesini ve günü güzel bir akşam yemeğiyle noktalamasını sağlar.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.7/5  923 görüş

TripAdvisor Derecesi  3.5/5  2.455 görüş

Noisy & stuffy

Tripadvisor puanı 2.0/5

rogerrH7611VD TripAdvisor onaylı yorum

We were advised the room would be small but, in fact, it was tiny. It was stuffy and windows would not open. The room was noisy. Drilling was taking place and it sounded like it was in the room next door. I complained twice and nothing happened. My wife was in St. Mary's hospital and I was staying at the Mercure as it was close by. I was worried about my wife and slept badly at night so I needed a rest in the afternoon. Because of the noise, I could not get that rest. I was livid and deliberately made a scene in the lobby. I went to the hospital and dozed in the chair in my wife's room. When I came back in the early evening, the noise was still happening. It stopped at about 6.30pm. The next morning I checked out.

Convenient No Frills

Tripadvisor puanı 3.0/5

robwC7219TM TripAdvisor onaylı yorum

Perfectly located for Paddington Station and the Heathrow Express. The building is fantastic but the interior needs to be refreshed. Staff were very friendly and helpful. The double room I had was very small to the point there was nowhere to store luggage, but the bathroom was spacious with a powerful shower and the bed was very comfy. It's great to see a focus on more sustainable hospitality with refillable shower gel, shampoo and soap instead of single use containers, but that didn't extend to the other complementary items in the room including individually plastic-wrapped biscuits. Also nice to see little touches like shaving and toothbrush kits. It would be better to manage guest expectations by not overselling the "fitness suite" which is a room big enough for 2 people to workout comfortably, with about 10 equipment stations crammed into it so that noone can work out effectively. The food at Frany and Benny's restaurant was OK but the service was excellent and very friendly. Overall - 2.5 stars with potential to be a 3.5 with some care and attention.

Dear robwC7219TM, Thank you for choosing our hotel for your stay and for taking the time to provide us with your valuable feedback. We are delighted to hear that our location served you well and that you found our staff to be friendly and helpful. It’s also great to know that the bathroom amenities and the comfort of the bed met your expectations. We appreciate your insights regarding the room size and storage options, as well as your thoughts on our sustainability efforts and fitness suite. Your comments are instrumental in guiding our continuous improvement, and we will certainly consider how we can better manage guest expectations and enhance our offerings. We’re glad that the service at Frankie and Benny’s restaurant left a positive impression, and we will pass on your kind words to our team. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future, offering an even more comfortable and enjoyable experience. Kind Regards, Imed Chikhaoui

Worst Mercure

Tripadvisor puanı 1.0/5

Martin M TripAdvisor onaylı yorum

While I have used this hotel before, I find it the worst Mercure I have used. The bathrooms are all too small, the rooms can be noisy. The shower was cold in the morning and the staff at reception did not seem at all bothered, nonchalant in fact. I think I will need to reconsider using this Mercure in future which is a shame as I try to stay loyal to Accors.

Dear 19Wyvern, Thank you for your feedback on your recent stay at our hotel. We are very sorry to hear that you had a poor experience and that you were dissatisfied with our bathrooms, rooms, shower, and staff. We apologize for the inconvenience caused by the small bathrooms, the noisy rooms, and the cold shower. We understand that these are unacceptable and frustrating situations, and we are working hard to improve them as soon as possible. We also apologize for the lack of attention and care from our reception staff. We value your loyalty to Accor and we appreciate your honest comments. We will use your feedback to train our staff and to ensure that they provide a better service to our guests. We hope you will give us another chance to serve you better in the future and to show you our true standards of hospitality. Kind Regards, Imed Chikhaoui

Really enjoyed our stay - great base for exploring London

Tripadvisor puanı 4.0/5

Gryffytybear Couples - TripAdvisor onaylı yorum

Great location next to Paddington Station. Some background noise from trains ( and construction site) but not too intrusive - my husband didn’t hear anything. Very friendly and welcoming staff on reception. Had a complementary drink at the bar. We had a 3rd floor room overlooking the street but no noise/light pollution due to double glazed windows and blackout curtains. Good sized clean room, king size bed, complimentary soft drinks in the fridge and a small bottle of Prosecco. Bonus in the bathroom with a bath, shower and a window! Nice fluffy towels and a good range of toiletries, robes and slippers. We tried the on site Frankie and Benny’s breakfast one morning and found it tasty and value for money, with a lovely lady serving us. Only two negatives - the shower curtain needed replacing and I found the a/c noisy ( my husband didn’t ).

Dear Gryffytybear, Thank you for your lovely review and your high rating. We are thrilled to hear that you had a great stay at our hotel and enjoyed our location, our amenities, our staff, and our breakfast. We appreciate your feedback and we are happy to inform you that we are in the progress of changing the AC system and the project will be completed and finished in two months time. We should not face any AC noise with a modern and new system. Regarding the shower curtains, I have shared your comment with the housekeeper manager and they will be changed immediately. We apologize for any inconvenience caused by these issues and we hope that they did not affect your overall satisfaction. Thank you for choosing us and we hope to see you again soon. Kind Regards, Imed Chikhaoui

Very comfy stay.

Tripadvisor puanı 5.0/5

A8583PXtraceyb Couples - TripAdvisor onaylı yorum

Very comfy pleasant stay and so handy being so close to Paddington, literally a couple of minutes walk. Great place to get over our long haul flight, didn't try the restaurant but looked like a nice place to relax. We chose a small room as it was only for one night.

Dear A8583PXtraceyb, Thank you for sharing your review of your stay at one of the hotels near Paddington station. I’m glad to hear that you enjoyed the comfort and convenience of the location, and that you had a good rest after your flight. Kind Regards, Imed Chikhaoui

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