Mercure Arbat Moscow 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.341 görüş

Mercure Arbat Moscow - Image 1
Mercure Arbat Moscow - Image 2
Mercure Arbat Moscow - Image 3
Mercure Arbat Moscow - Image 4

Açıklama

ALLSAFE onaylı otel

Otel ekstraları

  • Moskova'nın tarihi merkezinde, 2 metro istasyonu yakınındaki konum

  • 19. yüzyıl başlarından kalma lüks bir malikanenin atmosferini yaşayın

  • Bar La Promenade 24/7 (güney Fransa, Rus ve dünya mutfakları)

  • Samimi konferans salonu

  • Expocenter ve Crocus Expo fuar alanlarına kolay ulaşım

Konaklama olanaklarımız

Otelin konumu

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 MOSCOW
Rusya

GPS:55.748595, 37.583762

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

LA PROMENADE

La Promenade: Yedi gün yirmi dört saat açık restoran.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.341 görüş

TripAdvisor Derecesi  4.5/5  1.970 görüş

MÜTHİŞ

Avis müşterileri puanı 4.5/5

Sinan A. İş - ALL için doğrulanmış yorumlar

Konumu,otel personelinin davranişi,otelin temizliği ve rahatlığı ile benim kriterlerime göre müthiş keyifli idi.TEŞEKKÜRLER ARBAT MERCURE

Dear Mr. Sinan, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Süper konum

Avis müşterileri puanı 5.0/5

Jyldyzbek K. İş - ALL için doğrulanmış yorumlar

Konum çok iyi. Odalar tertemiz. Ses yalıtımı süper. Personel çok ilgili.

Dear Jyldyzbek K., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Peaceful Stay in Moscow

Tripadvisor puanı 5.0/5

TROPOSHFERE İş - TripAdvisor onaylı yorum

I stayed here a lot but first time commenting. Right at the center of Arbat, a great place. All time smiling staff. Breakfast may be improved. The rooms are super silent. Coffee machines in the rooms.

Dear Valued Guest, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

İyi

Avis müşterileri puanı 3.5/5

Anonim İş - ALL için doğrulanmış yorumlar

Otel de kalmaktan keyif alıyorum.Fakat, böyle bir otele ve iyi markanızda yakışmayan ve eksik gördüğüm şey. 1-Odada bulunan FÖN Makinası bence yok yetersiz. 2-Odada Ütü ve Ütü masası olmaması büyük problem.

Dear A.! Thank you for choosing the hotel Mercury Arbat Moscow and for taking the time to share your opinion with us. I sincerely regret that the hotel did not meet your expectations.If you have any questions or comments during your stay, for example, you are not completely satisfied with the room provided at check-in, you can contact the Manager on Duty at any time, and we will make every effort to eliminate the inconvenience: for example, we will select a more spacious room with a good view for you. I also want to draw your attention to the fact that the room, in accordance with the standards of the Mercury brand, is indeed equipped with basic hygiene supplies and facilities, but we are always happy to provide an additional set to our guests in the room upon request. Let me note that we have entered information about your room configuration preferences into the hotel system, as well as room preferences, in order to make your stay as comfortable as possible next time Thank you again for your feedback, we will be sincerely glad if you give us the opportunity to welcome you to the Mercury Arbat Moscow Hotel again, and we, in turn, will do everything possible to surround you with maximum comfort, warmth and cordiality! Warmest regards, Natalia Rakhymova Front Office Manager

İyi konum

Avis müşterileri puanı 4.5/5

Bilge O. İş - ALL için doğrulanmış yorumlar

Otelin her şeyi özellikle de konumu çok iyi. Sadece Rusya’da şu an kredi kartı geçmiyor ve tesis bu konuda önceden hiç bir bilgi vermedi. Eğer yeterli nakitle gitmemiş olsaydık sokakta kalabilirdik.

Dear Mr. O., Thank you very much for choosing Mercure Arbat Moscow Hotel and for sharing with us comments regarding your stay. It is a pleasure to know that you were satisfied with our central location and your stay in general. Please accept my sincere apologies that you have such inconvenient situation with payment. Unfortunately, this situation is not the hotel rule. Let me pay your attention that from March 10, 2022, the international payment systems Visa, MasterCard, American Express, JBC have suspended their work on the territory of the Russian Federation. Accordingly, the above cards specified at the booking stage are not available for any transactions in Russia. We understand that these payment restrictions entail inconvenience for you and for us. Therefore, we do not cancel bookings with a foreign card, but keep them with the possibility of paying at the hotel. I am very sorry that you have not informed about this before your arriving at the hotel. Dear Mr. O., thank you once again for your review. I would like to let you know that we have taken it in attention and start to send email to all foreign guest to prevent such cases in the future. Moreover, we have shared with your review to our revenue manager and try to add this important information to the confirmation of reservation. I sincerely hope that we will have an opportunity to welcome you back, and our team will do our best to make your stay the most enjoyable. Warmest regards, Natalia Rakhymova Front Office Manager

ile iş birliği içinde TripAdvisor

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