Mercure Manchester Norton Grange Hotel & Spa 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 532 görüş

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Açıklama

Otel ekstraları

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Konaklama olanaklarımız

Otelin konumu

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telefon
Faks +44 1706 516781

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  532 görüş

TripAdvisor Derecesi  4.0/5  2.129 görüş

2023 mükemmeliyet sertifikası

Lovely spa day -

Tripadvisor puanı 3.0/5

Simoneh123456 TripAdvisor onaylı yorum

Lovely facilities a very relaxing day a little busy at times, food was OK, glasses were dirty however Staff sorted this quickly. Went for my hen doo and the staff didn't do anything extra or special for this day. No acknowledgement at all. The mud bath was brilliant.

Dear Simone Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I am sorry that your experience did not meet your expectations in some areas, we will certainly work on your feedback. We do hope you will give us an opportunity to serve you better in near future. Best Regards Rama Arimilly General Manager

Inadequate chefs at the grange

Tripadvisor puanı 1.0/5

Abby J TripAdvisor onaylı yorum

The hotel itself was lovely, staff were extremely friendly. The food however was inadequate, we luckily bought the package with a three course free meal included otherwise I would have been asking for my money back. The starters we ordered were creamy garlic mushrooms which had hardly any mushrooms on the bread, the sauce was bland and the calamari was hard and tasted well over cooked. In addition to the above, the main course we ordered was pork belly, the gravy was minimal and tasted like bisto, the carrots were not even peeled, mushrooms looked dehydrated with zero flavour, tenderstem brocolli was mentioned on the menu, the dish came with one minute piece. Furthermore, the salmon dish was basic, chips were okay but the salmon was over cooked, dry and had little sauce. The desserts were average, tiramisu still partially frozen on the inside, the cheese board and wine were the only part of the meal which were enjoyable and these were not sourced from the grange hotel. The manager kindly spoke to myself and offered us a £5 refund on the supplement for the pork as it was meant to be £21!! Honestly a shame because the staff were lovely, spa was great, room was good and the treatments were brilliant alongside the staff but if you are thinking of eating at this vile restaurant, think again, book the hotel and order yourself takeaway or pick one up. Clearly the chefs at this establishment are unqualified and require basic culinary training, whoever accepted them onto the team must have had no tastebuds.

Dear Applicant, As per our previous communication, your application for the position of Chef De Partie is unsuccessful. Reviews like this will not impact our decision. We wish you all the best in your future career. Best Regards, Rama Arimilly. General Manager.

Ok hotel, could be cleaner

Tripadvisor puanı 3.0/5

flashsam7267 Solo travel - TripAdvisor onaylı yorum

Staff were friendly on arrival. Bedroom and bathroom were nice. Had biscuits/hot chocolate/tissues/big TV in the room. The room seemed generally clean aside from a few bits on the floor (e.g. confetti) which the vacuum must have missed. However, when I pulled the desk forwards to plug my devices in there was an inch thick dust behind it! The windows in the corridor were so drafty that even when they were shut the curtains were blowing in the hallway. But despite it being cold outside the room was still a comfortably temperature. You have to walk up a steep hill or steps to get to the main entrance from the car park. (Apart from a few disabled spaces near the entrance) Whilst it wouldn't be my first choice, I would give them another chance.

Dear Guest. Thank you so much for taking time share this constructive feedback. we are pleased to learn you enjoyed few parts of your stay. we will certainly reflect on the areas of improvement from your feedback. We look forward to welcome you back in near future. Best Regards Rama Arimilly General Manager

Visit to spa

Tripadvisor puanı 3.0/5

JoJoBlueblood TripAdvisor onaylı yorum

Visited the spa as a Xmas present, the spa itself is a little tired and needs a good refresh, the saunas etc also need updating. Not enough beds to relax on in my opinion for if it gets busy. The lunch included was ok I feel you could provide a better range for the price and only tea and coffee available unless paying, nail bar in the café also which I thought was a little strange. I had a lovely massage and facial with Millie, she was excellent and very professional, definitely recommend her. The products used were lovely. All in all it does need a good update and probably look elsewhere when looking to book another spa experience until this has been done.

Dear Guest Thank you so much for taking time to share this feedback further to your recent visit to our spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We are pleased to learn you enjoyed treatments provided by Millie and products used. I made a note of all improvements you mentioned in this feedback, we will certainly work on them. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Excellent

Tripadvisor puanı 5.0/5

reevooo Friends getaway - TripAdvisor onaylı yorum

Booked a spa stay and tribute night. Arrived at 2 pm booked in with ease and welcoming. Went to spa and then to the bar ordering food. No wine Chardonnay or Pinot and no still water… ok house wine not the best but ok. Food is was nice and the service was good.Tribute night was fantastic and the meal and service excellent again. Breakfast after a very good nights sleep in a comfortable room was excellent good choices cooked breakfast.. cereals/ / yogurts / fruits. Treatments in spa very good. Overall 10/10 from us everything was fantastic from very hard working staff thank you 🙏🏿.

Dear Guest, Thank you so much for taking time to share this review further to your recent stay here with us. we are delighted to learn you enjoyed all aspects of your stay including the tribute act. thank you for recognising our teams hard work. I noted your comments about few wines being not available. Please accept our apologies for the inconvenience this may have caused. Our new drinks and wine lists are ready to go live on 1t of April. Sure you will have plenty of new & old world wines to choose from, during your next stay to us. We look forward to welcome you back in near future. Best Regards Rama Arimilly General Manager

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