Sofitel Brisbane Central 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 7.328 görüş

En iyi fiyat
garantisi
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Açıklama

Otel ekstraları

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Konaklama olanaklarımız

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Otelin konumu

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telefon
Faks +61 7 3832 4741

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  7.328 görüş

TripAdvisor Derecesi  4.0/5  5.058 görüş

2024 mükemmeliyet sertifikası

Stay in the heart of the Brisbane CBD

Tripadvisor puanı 4.0/5

rhapsodyguest TripAdvisor onaylı yorum

Quality hotel where you can get a good nights sleep as well as be in the heart of the CBD. Good security, friendly staff, luxury bedding.

Great experience

Tripadvisor puanı 4.0/5

Josefine C TripAdvisor onaylı yorum

Thank you we had such a beautiful stay. Can’t wait to be back at the end of the year. amazing rooms, staff, and amazing food. Room and amenities are excellent, rooms were clean amazing view. Everything spot on. Very attentive concierge crew..

Screen shot of booking site no good for a matched price.

Tripadvisor puanı 1.0/5

Mobile33199259313 TripAdvisor onaylı yorum

I was told when booking direct the Hotel would match any booking site and to send a screen shot of the booking. I did that then they Director of Revenue wanted a shot which includes URL,room type, dates ,rate plan of stay which I had provided. This was all too much I went to another Hotel at a lower rate.

Bonjour Jon, I do apologise if our price match guarantee program did not meet your expectations, We try our best to ensure our direct price via ALL.com is the best price at all times. Regrettably, in line with our Price Match Guarantee conditions, we do require all the information which was requested by our Reservations team. To learn more about our Price Match Guarantee, please visit our website. We do hope that you found suitable accommodation in Brisbane and hope you give us an opportunity to welcome you in the future. Sincèrement, Tom Luxury & Guest Experience Manager

Hotel Felt Quite Neglected

Tripadvisor puanı 3.0/5

AucklandWiz TripAdvisor onaylı yorum

We stayed the Sofitel, Brisbane because a number of years ago, we were staying in Brisbane and had a very lovely lunch here. We remembered it as being an upmarket hotel. We were not that impressed with this hotel this visit. We had come from the UAE where everything is very clean and tidy and attended to. The Sofitel felt neglected and in need of a good ‘polish’ for this level of accommodation. The rooms were very average and on seeing the images on their site, our room did not look like any of them at all. As this room was booked as my ‘free’ night as part of having an Accor Card, I would hope that they did not give us an old room because of this? Does make you wonder? Around the pool was grubby. I should not find old bottle tops under the loungers which had been there for more than the day. Also it looked as if the pool area had been hosed down, but the dirt got washed under the loungers and that was it. There it stayed. Everything felt just a little grubby. The buffet breakfast was very average. Nothing like it had been. Again, we had come from the UAE which had incredible breakfast options, and these were also available in the not so opulent hotels. So this breakfast was not very good. I would not go out of my way to stay here again. It certainly failed to match my recollection of what a great hotel this used to be

Bonjour, Thank you for sharing your feedback about your recent stay at Sofitel Brisbane Central. We sincerely apologise for falling short of your expectations and for any disappointment you experienced during your visit. We regret to hear that the cleanliness and presentation of our hotel did not meet your standards, especially coming from a place where attention to detail is highly valued. Your concerns about the condition of your room and the pool area have been duly noted, and we will work diligently to address these issues and ensure that our facilities are well-maintained at all times. Furthermore, we apologise for the discrepancies between your expectations and the actual experience, particularly regarding the room and the buffet breakfast. We strive to provide a high standard of service and accommodations to all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it constructively to improve our services and facilities for the future. We appreciate your loyalty as an Accor member, and we assure you that your room allocation was not influenced by your membership status. We understand your decision not to return, but should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future under more favourable circumstances. Merci, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Dissappointing stay.

Tripadvisor puanı 3.0/5

Ron C TripAdvisor onaylı yorum

Club room 2903. Body lotion empty. No hand towel. No hair conditioner. No turn down service with chocolate on pillow. No note paper and pen. Mellisseme!.Friday night. Split sitting. Arrived at 6.30 for our booked sitting. Lounge still full from first sitting. NO FOOD LEFT from 1st seating. We asked for food to be replenished & SOFITEL took 45 mins, food arrived at 7.05pm & they started clearing it away at 7.25pm. DO NOT BOOK 2ND SEATING, Lefterover cheese plater was messy & was contaminated with nuts, no consideration for nut allergy sufferers! No food left from 1st seating & staff were reluctant to refill the food. No biscuits, no fresh food sticks, no dips, no cold meats, extremely disappointed! There were some afternoon tea sponge cake & scones left for canapes. How sad! Next morning the breakfast was the same, many of the offerings were empty. Very slow service to refill all options. Very poor!

Bonjour, We are deeply sorry for the subpar experience you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologise for the shortcomings in our service. It is unacceptable that essential amenities like body lotion, hand towels, and hair conditioner were not provided in your room, and we regret the oversight. Regarding your experience in Club Millesime, we apologise for the delay in replenishing the food and the inconvenience caused by the split seating arrangement, we have had to implement this in order to provide an experience to all of our guests, on this occasion we certainly could have done better. We understand your disappointment with the limited food options and the slow service during breakfast. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We value your patronage and apologise for failing to provide the exceptional experience you deserve. Should you consider giving us another opportunity, we would appreciate the chance to regain your trust and provide you with the outstanding service and hospitality synonymous with Sofitel Brisbane Central. Thank you for bringing these matters to our attention. We have taken note of your concerns and will work diligently to prevent similar occurrences in the future. Merci, Thomas Annand Luxury & Guest Experience Manager

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Yakınlardaki diğer tesislerimiz

Brisbane şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.