Novotel Suites Berlin City Potsdamer Platz 3,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 3.075 görüş

Novotel Suites Berlin City Potsdamer Platz - Image 1
Novotel Suites Berlin City Potsdamer Platz - Image 2
Novotel Suites Berlin City Potsdamer Platz - Image 3
Novotel Suites Berlin City Potsdamer Platz - Image 4

Açıklama

ALLSAFE onaylı otel

Otel ekstraları

  • ALLSAFE sertifikalı bir otel

  • Günün 24 saati süitinize götürebileceğiniz içecekler ve yemekler

  • Ücretsiz WiFi, çeşitli Sky kanalları bulunan düz ekran TV

  • Mutfaklı, kahve ve çay yapma olanakları içeren 30 m² süitler

  • Berlin'in kalbinde, iş bölgesine ve kültür merkezine yakın

Konaklama olanaklarımız

Otelin konumu

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 BERLIN
Almanya

GPS:52.504619, 13.383228

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

4 ELEMENTS

Koltuğunuzda arkanıza yaslanın ve beş kıtada seyahat hayalinizi planlayın. 65'i aşkın çeşidin sunulduğu içecek koleksiyonumuzdan seçtiğiniz aperatifinizi yudumlarken seyahat planlarınızı hayata geçirin.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  3.075 görüş

TripAdvisor Derecesi  4.0/5  2.722 görüş

konfor ve misafir memnuniyeti yok

Avis müşterileri puanı 2.0/5

Gülşah İş - ALL için doğrulanmış yorumlar

c-in esnasında önümde 8 kişi vardı ve 20 dk bekledim,odamda terlik yoktu istemiş olmama rağmen gelmedi,oda temizliği zayıf süpürülmüyor banyoda yerde saçlar ve kıllar var ve hala duruyor,kahvaltıda göz yumurta istedim yapamayız dendi.ben yurtdışında kaldığım tüm otellerde accor grubu tercih ederim ama berlin novotel hayal kırıklıgı oldu bana.odamda2.günüm hala ilk günün konulan 1 şişe su boş şişe duruyor

Dear Gülşah, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at Novotel Suites Berlin City Potsdamer Platz. We appreciate your comments regarding the check-in process and the availability of slippers in your room. Your feedback has been noted, and we will take it into account as we strive to improve our services. We are sorry to hear about the cleanliness issue you encountered in your bathroom. Rest assured, we will address this matter with our housekeeping team to ensure that it does not happen again in the future. Regarding your request for a boiled egg at breakfast, we apologize for any misunderstanding. We will communicate this to our restaurant team to ensure better communication with our guests. We value your loyalty to the Accor group and we regret that your experience with us fell short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Warm regards, Novotel Suites Berlin City Potsdamer Platz

İyi konum, iyi konaklama

Avis müşterileri puanı 4.0/5

Coşkun Ş. Çiftler - ALL için doğrulanmış yorumlar

Otelin konumu iyi. Odaların büyüklüğü iyi. Odalarda bulunan ekipmanlar iyi. Resepsiyon personeli iyi. Odaların temizliğine biraz daha özen gösterilmelidir. Özellikle tuvalet temizlikleri daha iyi olabilirdi.

Dear S., Thank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience. We greet you kindly, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Great experience

Tripadvisor puanı 5.0/5

fscholar TripAdvisor onaylı yorum

We were very happy to stay here, even though it was only a night, and sad to leave. Close to Potsdamer Platz and well connected by bus, esp. M29 and M41 (Hbf). The hotel is right next to S Bahn: infortunately, while we were in Berlin, S Bahn was not in operation. If it was, it would have been even nicer. Lidl was right around the corner, which made the stay even more convenient. Room was a large suite and had everything like microwave, fridge, hot pot. There was a tub in the bathroom. Wifi was fast. We did not have a chance to have a meal at the hotel. Will definitely go back next time we visit Berlin!

Dear fscholar, We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Disappointing

Tripadvisor puanı 1.0/5

Anniebeth1979 TripAdvisor onaylı yorum

We have stayed several times over the years. I saw a decline in 2022 but this year was dreadful. I don’t know how you’re hiring your staff now but I couldn’t tell who was staff and who was a customer. They were just milling about, outside chatting, in no way obvious who they were unless they were at a desk checking someone in. Previously they’d store our bags prior to check in in a locked room with a ticket. No more. They are just shoved behind the old reception desk and left unattended and in full public view. When we came to claim them we were just asked to point to which one was ours, we could have taken any bags! We were not greeted with any sort of welcome. Everything seemed an inconvenience. We were told our room was ready…it wasn’t. I had to go back down 7 flights of stairs (quicker than waiting for the 1 lift) to let them know. They said it would be done asap. It took hours. We were exhausted after travelling through the night and my daughter had no bed to sleep on. After the 5 hour wait I had to ask for extra pillows. I was told I could only have two and she absolutely refused to give me three. She said she’d get them (under duress), she didn’t, I had to go downstairs again and get them. I was told I could have as many as I liked. We went to shower - our shower hose wasn’t even attached to the shower. We turned the lamp on and smoke started billowing out of the top! I asked to move rooms and was moved from a city view (which I requested, booked and paid for) to a room overlooking a busy car park, which local casino employees were using to set off fireworks. The sheets weren’t changed once in 6 nights. The bathroom wasn’t topped up once. The kitchen wasn’t cleaned or topped up once. Occasionally our bed was as made. The one working lift (the second lift broke on our last visit in July 2022 and was still out of order) broke on NYE meaning everyone had to use the stairs. I had seen various older guests and parents with pushchairs and pull along luggage trucks so goodness knows how they managed. They didn’t even put an out of order sign on the door. We just all stood and waited until one of the people working there stuck her head around the wall and said we’d need to take the stairs. On the 6 other visits prior to this we were greeted by friendly, helpful staff who were always a pleasure to deal with. The rooms were lovely and clean, our beds were changed daily, kitchen and bathroom cleaned and restocked. It’s so sad to see such a wonderful hotel decline so rapidly. As an Accor member and pay on average over £100 a night we no longer feel we are getting what we pay for. This used to be a top quality hotel and is now akin to a hostel. Unfortunately on our next visit we will be looking elsewhere.

Dear Anniebeth1979, Thank you very much for your feedback on your visit to the Novotel Suites Berlin City Potsdamer Platz and we are very sorry that we could not meet your expectations. This should not have happened like this. Your feedback is crucial in helping us improve, and we hope to regain your trust in the future. We understand the inconvenience with the baggage, but unfortunately, the size of our storage room does not allow us to place all the luggage that guests wish to keep in the luggage room. We are trying to find a solution to this issue and we are very sorry for the impression we have made. We understand the frustration and exhaustion you must have felt after a long journey. We also understand that guests want to get their room ready by the early arrival. Therefore, based on the availability of rooms ready for check-in, we try to provide rooms with early check-in even before 3 p.m., even though it´ s not guaranteed. We afraid that, there may have been a misunderstanding because after the end of the maid shift, bedding is in limited supply at reception, so the receptionist needs to prepare additional before they can offer it to the guest. We are genuinely sorry for the frustration caused by the delay in providing the extra pillows you requested. Thank you for letting us know about those technical issues in the room. Additionally, we are deeply concerned about the incident with the lamp emitting smoke. The safety and well-being of our guests are of utmost importance to us. We have conducted a thorough inspection of the room and the affected lamp to identify and rectify the issue promptly. Our maintenance team is working diligently to replace or repair the lamp to prevent any such occurrences in the future. Also our maintenance team has inspected and rectify the problem with the shower hose not being properly attached. We do our best to fulfill the such wishes as view, high or low floor of our guests, which they indicated in their reservations. Sometimes, it is not always possible due to limited availability of rooms. In accordance with our hotel standards, linens are changed every three days or at the guest's request. On the day of the linen change, you had a do not disturb card on your door and the maids were unable to make the change. Unfortunately, this information was not communicated the next day. Should a guest request a change of linen, we communicate that message to the housekeeping team for further implementation. Please, be sure, we have tried to do our best to repair the elevator as soon as possible and we regret that technical issue with the elevator affected your stay. We cannot take an influence on occasional technical issues, but we will have a conversation with staff about how to behave according to standards. We take your review very seriously, we discussed the content of your message on management level and we are taking measures for the improvement. Sincerely, Novotel Berlin City Potsdamer Platz

Awful experience

Tripadvisor puanı 1.0/5

LaurenKoda TripAdvisor onaylı yorum

The first room had a completely soaked carpet. They moved us to another room that smelled like a dirty toilet. The drains were obviously blocked and stinking. It was a disgusting experience and when I complained they said the hotel was full and offered no solutions.

Dear Lauren, Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We deeply apologize if our team made a negative impression during your stay with us. Our team is committed to meeting very high cleaning and service standards. However, as improvement is one of our priorities, we take your comment to heart and we will take steps to improve even further in this area in the hope of not disappointing you during your next stay. These incidents are in no way representative of the quality we strive to offer our guests. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Suites Berlin Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 3.436 görüş 9.6/10 Konum
  • 4.416 görüş 8.1/10 Oda
  • 2.479 görüş 7.5/10 Hizmet
  • 284 görüş 4/10 Wifi
  • 2.546 görüş 7.8/10 Konfor
  • 1.747 görüş 6.5/10 Hijyen
  • 1.620 görüş 6.3/10 Kahvaltı
  • 1.129 görüş 3/10 Otel Donanımları

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