Mercure Hotel Ingolstadt 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 740 görüş

En iyi fiyat
garantisi
Mercure Hotel Ingolstadt - Image 1
Mercure Hotel Ingolstadt - Image 2
Mercure Hotel Ingolstadt - Image 3
Mercure Hotel Ingolstadt - Image 4
Hans-Denck-Str.21, 85051 INGOLSTADT, Germany

Açıklama

Otel ekstraları

  • Parking at the hotel.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Modern leisure area

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

GPS:48.727686, 11.413234

Telefon
Faks +49 8450 922100

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Kahvaltı

Every day from 6.30 a.m. to 10.00 a.m. our rich breakfast buffet awaits you with many delicious offers. On request we can serve you breakfast in your room.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  740 görüş

TripAdvisor Derecesi  4.0/5  385 görüş

Appalling Service and Management: A Hotel to Avoid!

Tripadvisor puanı 1.0/5

tungjj TripAdvisor onaylı yorum

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

guzeldi

Avis müşterileri puanı 5.0/5

Koray Aileler - ALL için doğrulanmış yorumlar

Gece gec saatte vardik, ama resepsiyonda karsilandik. Calisanlar guler yuzluydu ve otelde fazla kimse yoktu. Az zaman gecirdik ama oda guzeldi.

Dear Koray K., We very much appreciate your comments regarding your stay at the Mercure Hotel Ingolstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verena Wagner

Off the beating path

Tripadvisor puanı 4.0/5

shadgerami Friends getaway - TripAdvisor onaylı yorum

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

Tripadvisor puanı 5.0/5

keith_mcqueen Couples - TripAdvisor onaylı yorum

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

Yet another great stay en route

Tripadvisor puanı 5.0/5

Amicamea Solo travel - TripAdvisor onaylı yorum

I have been staying at this hotel when passing by Ingolstadt for years now. So it was with a heavy heart I checked out since as of New Year 2019-20 they will no longer accept pets, due to abuse of the facilities by other petowners. Nevertheless I can recommend this hotel. It has no air o in the rooms, and the minibar seems to no longer be stocked. But it is clean and the staff is superfriendly and very accommodating. Housekeeping are fabulous! The restaurant next door that caters for the hotel has upgraded their menu so it is much more varied than previously (though it was just as tasty).

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 223 görüş 8.1/10 Konum
  • 441 görüş 7.6/10 Oda
  • 381 görüş 9.4/10 Hizmet
  • 10 görüş 9.2/10 Wifi
  • 318 görüş 8.9/10 Kahvaltı
  • 298 görüş 8/10 Konfor
  • 150 görüş 9.2/10 Hijyen
  • 147 görüş 3.5/10 Yemek

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Ingolstadt şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.