Novotel Luxembourg Kirchberg 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.786 görüş

Novotel Luxembourg Kirchberg - Image 1
Novotel Luxembourg Kirchberg - Image 2
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Açıklama

Otel ekstraları

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

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Otelin konumu

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.620998, 6.146072

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  2.786 görüş

TripAdvisor Derecesi  4.0/5  1.304 görüş

2023 mükemmeliyet sertifikası

the newly painted room with big smell release to guest

Tripadvisor puanı 1.0/5

bmhlwang1 TripAdvisor onaylı yorum

Our whole family (3 adults and one child) have booked your 14 days’ tour group departing at Paris on 14 oct 2023. The hotel in Luxembourg at the first day is Novotel luxembourg Kirchbreg. It has newly painted and has great smells in the arranged room for me. I have brought a 3 years old child, thus I asked the tour guider to exchange an hotel room without big smell. The tour manager told me the front desk told him the hotel is full, we should stay in the arranged room or else we will sleep in the lobby. Except that the tour manager had done nothing but showed a very bad attitude toward our whole family, this has been recorded. However, the second day after I checked again with the hotel manager, they confirmed the newly painting and confirmed there are 19 rooms available that night. So obviously, the tour manager and the front desk have cheated us. They saw we brought a child and senior, they try to avoid the bother but forced us to stay in the arranged room with big smells. I don't know why the newly painted room with big smell can release to guest? is it illegal? I asked them to provide the safety report about the room with big smells. They don't provide. It's a very unhappy experience. I have never never never choose or recommend any people to live in this hotel, which may has dangerous to your heath, the most important thing is, they know they have such problem but not try to help to resolve.

Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the room's smell and the challenges you faced with room allocation. It's also concerning to learn about the miscommunication regarding room availability and apologise fro the misunderstanding with the Tour Operator. I want to assure you that our General Manager is actively addressing the situation and has already contacted you to discuss and resolve the matter. I also acknowledge the importance of a comfortable and safe environment, especially when travelling with young children and seniors. Please rest assured that I am looking into the matter to ensure that our guest service and room assignment processes are as seamless and accommodating as possible. Your comfort and satisfaction are of the utmost importance to us. I hope you will return for an improved experience in the future. Kind regards, Marine Petitprez Customer Relationship Manager Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Noisy stay this time

Tripadvisor puanı 2.0/5

Eward V TripAdvisor onaylı yorum

Nice hotel and very good front desk. Had a fantastic stay before. This time it was not so good as that they started reconstruction in the room next door at 7am. I complained to reception who were very friendly and they said to ask the workers to stop. They however continued, but at a lower paste. Impossible to fall back asleep. At 8 they continued full speed. We pay 269 Euro per night and if construction is planned it should be either not disturb the guest or the adjacent rooms should not be rented out.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you find our hotel nice and appreciate our friendly front desk staff. However, we apologize for the inconvenience caused by the construction noise during your stay. We understand how important a peaceful environment is for our guests, and we are currently working on a room renovation project to enhance our guest experience. The construction work shouldn't start so early, and we apologize that this was not the case during your stay. We hope that you will allow us the opportunity to welcome you back in future for a much more enjoyable stay. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Beware of Construction Work. (Otherwise a good hotel)

Tripadvisor puanı 2.0/5

Ruby B TripAdvisor onaylı yorum

Generally, a good hotel. Friendly staff, spacious room and reasonably priced. Location wise it's in the financial district, therefore about 10 minutes tram from the city centre, away from city hustle & bustle. However, during my stay, there was construction work being carried out at the hotel - we were never informed in advance. I was advised on check in that works wouldn't commence before 9am, but it was started at 7am. It genuinely felt & sounded like workers were about to come through the ceiling! I did call reception, but works continued. Not the place to stay if you want to use a hotel for it's intended purpose - a place to sleep!

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am glad to hear that you found our team friendly, the room spacious, and the pricing reasonable. Our location in the financial district provides a calm environment away from the city centre, while still being easily accessible by tram. I apologize however for any inconvenience you faced during your stay and appreciate your feedback. Rest assured that we are working diligently to complete the renovations as soon as possible to enhance our guest experience. I hope that you will consider staying with us again in the future so that you will have the opportunity to enjoy the results of these improvements. I hope to welcome you back for a more enjoyable stay in the future. Sincerely,

Great stay

Tripadvisor puanı 5.0/5

lauraj852016 TripAdvisor onaylı yorum

We had a great overnight stay at the hotel. There was plenty of parking spaces at the front of the hotel when we arrived early afternoon. Check in was quick and the staff member on reception was really friendly. He provided us with a map and highlighted some of the main sites to see during our 24 hours in the area. The tram stop was less than 5 minutes from the hotel and provided fast, easy and free transport to the centre of the city. We had a family room for four of us. A large bed and a sofa bed that accomodated two of us. The sofa bed wasn't the comfortiest I've stayed on but was fine for the one night we were there. The room was clean and provided everything that we needed. We ate at the hotel for both evening meal and breakfast. The quality of the food was really impressive with great choice. The hotel has a room for children with a television, football table and crafts. On the Saturday morning they also has a balloon artist which all the children were fascinated with. We found all staff to be really friendly and wouldn't hesitate to recommend the hotel.

Dear Laura, Thank you for taking the time to share your experience at our hotel. I am thrilled to hear that you found our staff friendly and helpful, and that our location was convenient for your visit to the city. It's also a pleasure to read that your kids appreciated our animation. It's great to know that you enjoyed your dining experience and appreciated the variety of choices available. I apologize if the sofa bed was not as comfortable as you expected. I will take your feedback into consideration as we continue to improve our guest experience. I hope that this did not detract too much from your overall stay. Thank you for recommended our establishment. I look forward to welcoming you and your family back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Sleepless at Novotel

Tripadvisor puanı 1.0/5

sanpoion Aileler - TripAdvisor onaylı yorum

The personnel is undoubtedly the most irrisponsible for this type of job. We woke up at morning by soneone using a drill and a hammer doing some construction next door. It was like working inside our room and ears! First call in the reception nobody did nothing, second call and it took fifteen minutes for the noice to move just a couple of rooms away. So they are doing renovations!!! With floors opento customers. What a joke you are Novotel, shame on you and had better perception on your brand, but facts speak first

Dear Guest, Thank you for taking the time to share your experience with us. However, I sincerely apologize for the inconvenience caused by the renovation noise during your stay. I understand how this could have affected your overall experience, and I assure you that our team is working diligently to minimize the impact on our guests. We are currently undergoing renovations to enhance our guest experience, and I hope to have the opportunity to welcome you back in the future to experience our improved facilities. In addition, I invite you to contact me at the following email address h1930-bo2@accor.com as I would like to know more about your experience. Rest assured, I have shared your feedback with our team in order to improve our quality of service. Once again, I apologize for any inconvenience and look forward to welcoming you back to our hotel in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

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