Novotel Rotorua Lakeside 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 3.521 görüş

En iyi fiyat
garantisi
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Açıklama

Otel ekstraları

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Konaklama olanaklarımız

Oda

City View King Room with Special Access Bathroom

Sözleşmeye bağlı olmayan fotoğraf

  • 2 kişi
  • 28 m² / 301 sq ft
  • Şilte 1 x King yataklar
  • Manzara: Şehir tarafı
  • Engellilere uygun oda

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Otelin konumu

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telefon
Faks +64 7 347 1888

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  3.521 görüş

TripAdvisor Derecesi  4.0/5  3.268 görüş

Do not stay here, it is run-down and dirty

Tripadvisor puanı 1.0/5

Global15222406962 Aileler - TripAdvisor onaylı yorum

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

A Mixed Experience at Novotel Lake-side Rotorua

Tripadvisor puanı 3.0/5

samanthac138 Aileler - TripAdvisor onaylı yorum

Rating: 3/5 My recent stay at Novotel Lake-side Rotorua was a bit of a mixed bag. While I found the staff and manager on duty to be incredibly friendly and attentive, there were some notable areas that could use improvement. Firstly, I have to commend the staff for their warm and accommodating service. From check-in to check-out, they made me feel welcomed and attended to my needs promptly. Especially Gruinder, the manager on duty, i would like to him thumbs ups for his warm and accommodating services, despite the fact that we have arrived slightly earlier than check-in time and he was the only staff on site, he not only offered to assisted us in signing up the ALL membership but also to check our luggage at the counter to improve our traveling experience. Having said the above , I was disappointed by the cleanliness of the room. Upon arrival, I noticed some areas that were not as tidy as I would have expected. The bathroom, in particular, could have been cleaner, which detracted from my overall comfort during the stay.Furthermore, I found some of the in-house rules to be too loose stringent and not clearly communicated. A good example is when many of us were enjoy the relaxing time at the pool and thermo spa sides whilst some teenager where playing soccer at the pool-side, we were all very uncomfortable and worried that the soccer ball may go out of control and hit us. Thus, It would be beneficial for the hotel to provide clearer guidelines to guests to avoid any confusion or misunderstandings. Overall, while the staff's hospitality was commendable, the cleanliness and clarity of in-house rules left something to be desired. With some improvements in these areas, Novotel Lake-side could provide a more consistent and enjoyable experience for guests.

Kia Ora Samantha, Thank you for sharing your experience at Novotel Lakeside Rotorua. We're glad to hear that you found the staff, especially Gurinder, to be friendly and accommodating. Your compliments will be passed on to him and the rest of the team. However, we apologize for any disappointment regarding the cleanliness of your room and the clarity of our in-house rules. We take cleanliness very seriously and will address this with our housekeeping team to ensure improvements are made. Additionally, we appreciate your feedback regarding the need for clearer guidelines for guests, and we will work on communicating our rules more effectively. Your feedback is valuable to us, and we're committed to providing a consistent and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further concerns or feedback, please don't hesitate to contact us directly.

Good location

Tripadvisor puanı 3.0/5

spenceleysUK TripAdvisor onaylı yorum

The Novotel hotel was chosen for its location, which was great. Our Lake-view room, was nice and large, although somewhat dated, but it was quiet and comfortable. The lake view was across a playground and car park. Breakfast provided a large variety of choice, but the organisation wasn't at its best, and staff shortages seemed to affect things; eg. coffee machines being empty for some time, no milk, etc. Hot food was 'warm' at best. Right next to eat street, and opposite a superb ice cream parlour, which was great value for money. Not a bad hotel, but it has so much more potential.

Kia Ora Spence, Thank you for choosing Novotel Rotorua and for sharing your feedback. We're glad to hear that you appreciated our hotel's great location and the size of your lake-view room, despite it being somewhat dated. We apologize for any inconvenience caused by the breakfast organization and the shortages in staff, resulting in issues with coffee machines and milk availability. Your comments will be shared with our team for improvement. We're delighted that you enjoyed the proximity to Eat Street and Lady Janes ice cream parlor nearby. Your feedback is valuable to us, and we will strive to reach our full potential to provide an even better experience for our guests in the future. Thank you for staying with us, and we hope to welcome you back soon for an improved stay.

Good location!

Tripadvisor puanı 3.0/5

KasHaley Friends getaway - TripAdvisor onaylı yorum

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Kia Ora Kas, We're pleased to hear that you enjoyed the convenient location of Novotel Rotorua and found the rooms to be clean, despite being dated. Thank you for bringing the slow check-in process to our attention; we'll address this with our team to improve efficiency. It's great that you appreciated the good water pressure and the close proximity to Eat Street, offering a variety of dining options. We're delighted that you also enjoyed the nearby Lady Janes ice cream parlor. Your feedback is valuable to us, and we'll continue working to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

Wish we had chosen a motel instead

Tripadvisor puanı 2.0/5

Rich R Couples - TripAdvisor onaylı yorum

Front desk couldn’t offer us the Novotel website rates, so we ended up paying more - so book online. The room we were assigned wasn’t as we wanted so I immediately asked to change rooms. A manager who was hidden in a back room somewhere opined on this for 15 mins, eventually agreed but only if we returned all luggage to the lobby, waited for the room to be fully checked and if ok then would then assign a new room. Zero trust shown to guests that are staying for another two days! Walls and windows are equally thin, so music from the bars and restaurants across the road, or your neighbouring room may keep you awake with noise. Failing that, noise from the old refrigerator in the room might do it too! We had all three to contend with. Parking comes at extra cost. The room itself whilst aging was comfortable and the free laundry room was a good bonus.

Kia Ora Rich, We appreciate your feedback regarding your recent stay at Novotel Rotorua. We regret any inconvenience caused by the room assignment process and noise disturbances. Rest assured, we'll review our procedures to ensure a smoother experience for our guests. Regarding parking, we apologize for any confusion and will ensure clear communication of our policies. Despite these challenges, we're pleased to hear that you found the room comfortable and enjoyed the complimentary laundry room. Your feedback is valuable, and we'll use it to make necessary improvements. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further concerns, please don't hesitate to contact us directly.

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