Mercure Paris La Defense Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 2.634 görüş

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
18 - 30 rue Baudin, 92400 COURBEVOIE, Fransa

Açıklama

Otel ekstraları

  • Kısa süre önce yenilenen odalar

  • Aydınlık ve modern toplantı odaları

  • 12. katta teras bar

  • WiFi ve fiber optik bağlantı

  • Fitness center ve hamam

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Otelin konumu

Mercure Paris La Defense Hotel

18 - 30 rue Baudin
92400 COURBEVOIE
Fransa

GPS:48.895167, 2.250352

Telefon
Faks +33 1 47 68 83 32

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  2.634 görüş

TripAdvisor Derecesi  3.5/5  132 görüş

Busy Hotel

Tripadvisor puanı 4.0/5

Moneymagnet889 Couples - TripAdvisor onaylı yorum

It was a super busy hotel. Every now and then a bus filled with tourists would check-in. Since our tour group arrived after a month we tour bus arrived, we had to leave our luggage at their luggage room which I don't think is secured enough because anyone could just claim a bag. The breakfast was too busy as well. The breakfast area was always filled with people with very few food because of the slow refills. The hotel is close a nice restaurants. The room was okay with complete amenities.

Not great at all as a first timer and Loyalty Accor Members

Tripadvisor puanı 1.0/5

WCY_Total İş - TripAdvisor onaylı yorum

Check in experience: System not updated. Completely missed out my membership information that I need to show it from Accor app. Still, the inexperienced front desk not able to sort out the problem and keep me waiting for so long. Service: Keep my laundry undone and force to return due to checking out next day. It is easy to say "Sorry" and leave the customer have miserable day especially for business traveler like me that need to move to next country. Completely nonsense. Room: Noise from the street and corridor. very poor sound isolation system. Toilet is extremely dirty with the floor unclean Respect: Completely mess up my personal details by stated 2 different nationality in my invoice. It is not funny at all!!! The worst Accor Hotel I have even experienced!!!

Dear Guest, Thank you for taking the time to give us feedback on your recent stay at our hotel. With regard to the incident that occurred at the time of your check-in, we are sincerely sorry for the loss of time caused and would like to offer you our apologies. Indeed, on that day we had to deal with a change of software, involving a number of errors and computer bugs ... Our teams are now more familiar with this new tool and these errors should not be repeated! Our laundry service is available from Monday to Saturday and clothes must be left in your room or at reception before 10am to be ready by 8pm the same day. I therefore do not understand what could have happened to your linen if these conditions were respected. Please do not hesitate to contact me directly at leonore.wolff@accor.com if you would like to discuss this matter further. You should also know that we have a self-service washing machine and tumble dryer on the 5th floor of the hotel, for a fee. As regards the soundproofing and cleanliness of the bathroom, we understand your dissatisfaction and apologise once again. We need to step up the checks on our rooms to ensure that this type of incident does not happen again. This was an error on our part and we are sorry that we were unable to rectify the problem directly. I remain at your entire disposal and would like to reiterate our apologies on behalf of the entire hotel team, I wish you a lovely evening, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Terrible customer service.

Tripadvisor puanı 1.0/5

mauricea393 TripAdvisor onaylı yorum

Rooms were nice and clean, roof top bar and gym was very nice. Customer service lets this hotel down, I left my ring on my beside locker, I phoned and emailed on that same day and asked the staff to please call me back and they would reply have a nice day in sarcastic tone. I called and emailed the hotel each day for 4 days always to be told someone would call me back but nobody did I also emailed and called and asked for the GM Patrick Gaude but again to no avail. I'm so very disappointed with this hotel I would of happily returned, their is no reason the hotel would not call or email me back it should have been easy to find my ring on the bedside locker. We were told to careful of pick pockets and theft in Paris its even announced on the train by speaker. Its a Pity really it was a lovely stay in this hotel, nice rooms, great location but I won't return I've no faith or trust here its obvious the staff couldn't care less about you.

Dear Guest, We are very sorry that you have had to endure such an experience, and we sincerely apologise once again. We have contacted you by e-mail to discuss this serious incident further so that we can find a solution together. We remain at your entire disposal. Please be assured that we are aware of the seriousness of this problem and that we are doing everything possible to find your ring. We remain at your entire disposal, Léonore Wolff Customer Experience & Quality Manager H1546-SB2@accor.com

Loved it

Tripadvisor puanı 4.0/5

scoobyscout Aileler - TripAdvisor onaylı yorum

We loved this hotel. Great location. Next to supermarket and a kids play park and splash pad. Handy for the mall at La Defense. We asked for a roll away bed and got it delivered straight away. Room isn’t massive and air con only works on a low fan. However it was clean and comfortable and quiet. A lot of bus tour companies arriving in large parties so reception was always bunged. We got woke up on a Sunday morning by housekeeping at 8am and then every hour they knocked the door. At one stage a male staff member walked into the room without knocking to offer us tea and coffee??? Not sure why. Despite all this I would happyily return. We parked our car in the attached garage and as it was a separate secure area felt very safe. We had breakfast from the supermarket each morning.

OK Hotel in convenient location

Tripadvisor puanı 3.0/5

AndrewJH16 TripAdvisor onaylı yorum

I stayed here in May 2023. It is in a convenient location if you need to be near La Defense. The rooms were basic and functional in quiet location. I did not eat in the hotel but had breakfast which had a good selection. The invoice for the room was meant to be sent by email but nothing arrived and the hotel did not respond to my enquires on it.

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 382 görüş 8.1/10 Konum
  • 1.029 görüş 5.9/10 Oda
  • 1.089 görüş 7.3/10 Hizmet
  • 28 görüş 4.7/10 Wifi
  • 417 görüş 4.6/10 Konfor
  • 381 görüş 6.9/10 Kahvaltı
  • 310 görüş 6.4/10 Hijyen
  • 207 görüş 4.1/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Courbevoie şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.