Mercure Hotel & Residenz Frankfurt Messe 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 745 görüş

En iyi fiyat
garantisi
Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4
Voltastr. 29, 60486 Frankfurt Am Main, Almanya

Açıklama

Otel ekstraları

  • Restoranımız ve geniş bahçe lounge'ımız sizi rahatlamaya davet ediyor

  • Messe Frankfurt'a en uygun konum ve en iyi ulaşım bağlantıları

  • Rahatlayın - Yiyecek İçecek ve Siz - Sıcak Konukseverlik Konseptimiz

  • Frankfurt'ta uzun konaklamalarınız için mini mutfaklı 88 daire

  • Otelde kolay park imkanı için 450 araçlık kapalı park alanları (ücretlidir)

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 Frankfurt Am Main
Almanya

GPS:50.116781, 8.638955

Telefon
Faks +49 69 79261606

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RELAX FOOD DRINKS AND YOU

Kozmopolit bir tasarıma sahip olan "twenty9" adlı restoranımızda, bölgeye özgü lezzetler ve uluslararası klasiklerin tadını çıkarın. Bağlantılı, bahçe içindeki dinlenme salonu, iş çıkışı yeşillikler içinde rahatlamak için idealdir.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  745 görüş

TripAdvisor Derecesi  3.5/5  861 görüş

Disappointing

Tripadvisor puanı 2.0/5

Philip13579 Couples - TripAdvisor onaylı yorum

Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune “out of order” on arrival. Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to” sleep” without bed linen and with open window on New Years eve with surrounding fire work all night. NOT a pleasant sleep experience. Expensive underground parking, where the pay machine did not accept any of my 3 credit cards - reception could not accept payment for parking. Had to go and cash money to get out. Otherwise, it was a nice room and the breakfast was excellent.

Dear Philip, I sincerely apologize for the problems regarding the sauna and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Not centrally located but not a bad hotel.

Tripadvisor puanı 4.0/5

FraserD1969 TripAdvisor onaylı yorum

Visited for 4 nights to do the Christmas Markets and some local day trips. The hotel is located some distance away from the centre but very easily commutable by either the tram (#17 - stop Voltastrasse) which is a 2min walk to the hotel or the train (Frankfurt West) which is a 5-10min walk depending on route. The rooms are excellent. Very comfortable beds, good pillows, good bathroom with power shower, in room refrigerator and safe. The room was quite warm even with the heating switched off but there was excellent ventilation - the window opened fully, and there was a door leading to a small balcony that could be opened. Housekeeping were also very good. Breakfast was adequate - hot items were some very dodgy scrambled egg, ok sausages, bacon and baked beans. There was also the worst saute potatoes i have ever ever had and struggle to understand how they could make such bad potatoes. I tried these on 2 separate mornings and on both times they tasted old and stale. Breakfast selection also included a selection of cheese, cold meats, smoked salmon, fruit, yoghurt, breads, juices, teas and a coffee machine. The hotel has a gym and sauna which we didn't try, a bar that seemed empty all the time, and a restaurant that seemed permanently closed - as there are no restaurants in the immediate vicinity we went to the restaurant on the first night only to be told it was closed for a private party, This was pretty poor for a 4 star hotel. There is a Rewe supermarket approx 2-3min walk from the hotel which is great for stocking up on snacks and drinks. Overall happy with the hotel given the price we paid and ease with which we could commute into the centre once we'd figured out the trams.

Disappointing customer service let stay down

Tripadvisor puanı 2.0/5

Sbangsuk Couples - TripAdvisor onaylı yorum

A real mixed bag, comfy rooms, good value but seriously let down by customer service would not return for this reason. Front desk where very frosty to us, no idea why we tried to be super kind in the hope it might be returned. + Rooms are nice and comfortable and quiet. + Fantastic location for public transport. + Good breakfast buffet. - TV Broken reported this was never fixed. -Majorly rude for no apparent reason was told off for how British Airways booked the room (it was a holiday package) nothing we could control, after insistiing on it and having a huff was told then not to worry about it, was tired and it was late so could have - Our keycard was de-activated every day and it was a fuss to get it reenabled - On more than one ocasion house keeping came in while we where sleeping even though card was on door

Dear Sbangsuk, as on other portals: I sincerely apologize for the problems regarding our service and hospitality that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Close to public transportation, clean, very good breakfast.

Tripadvisor puanı 5.0/5

marcioxes TripAdvisor onaylı yorum

I liked! Stayed with my wife for two nights. The hotel os close to the public transportations. The room was clean, with good size, silent to sleep. Breakfast was very good! I recomend the hotel. Don’t expect for a luxuous hotel. But you will have a good cost benefit.

I’m not going to stay at this hotel again

Tripadvisor puanı 1.0/5

Tiam E TripAdvisor onaylı yorum

I’m not going to stay at this hotel, it was disaster for us. Actually when we arrived, they’ve send us to other apartment which is located on the other side of the street with no lobby and hotel facilities!!! We had to walk across the street to have our breakfast. Reception staff was not professional. There were no water, coffee/tea maker in rooms, rooms are very simple No hygienic facilities, just liquid soap & shampoo Even when we’ve ask to charge us for water, after two times they bring it, I could not understand how it’s possible to forget such a request!! Breakfast and location was good, rooms was clean.

Dear tiame2023, Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé, Assistant General Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 274 görüş 8.3/10 Konum
  • 532 görüş 6.4/10 Oda
  • 391 görüş 7.7/10 Hizmet
  • 15 görüş 8/10 Wifi
  • 259 görüş 7.9/10 Kahvaltı
  • 216 görüş 6.2/10 Hijyen
  • 97 görüş 4.1/10 Fiyatının Karşılığı
  • 18 görüş 2.8/10 Wellness Bölümü

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Frankfurt Am Main şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.