Sofitel Lyon Bellecour 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.938 görüş

En iyi fiyat
garantisi
Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, Fransa

Açıklama

Otel ekstraları

  • Gastronomi restoranı: Les 3 Dômes, panoramik manzara ve yerel ürünler

  • Panoramik açık büfe kahvaltı

  • Şehir merkezinde Les Clés d'Or Concierge hizmetinizde

  • Biologique Recherche kürleri ve Derin Doğa masajları

Konaklama olanaklarımız

Otelin konumu

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
Fransa

GPS:45.754188, 4.834351

Telefon
Faks +33 4 72 41 20 01

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

LES 3 DOMES

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Daha fazla bilgi edinin

ALL Puanlama  4.4/5  2.938 görüş

TripAdvisor Derecesi  4.0/5  2.682 görüş

Excellent staff, but hotel in dire need of refurbishment

Tripadvisor puanı 3.0/5

nomadicfood TripAdvisor onaylı yorum

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

Wonderful. Great hotel with great service

Tripadvisor puanı 5.0/5

andrewgG3269AQ Couples - TripAdvisor onaylı yorum

We cam for the rugby and my wife is. Currently disabled. The concierge team Sebastian paul8be kara were as good as it gets. Helpful and intelligent. Well done for a complex rugby job. Eslene was polite and helpful with breakfast Our room - get a view of the rhone- was spacious and comfortable. Altogether a great hotel experience.

Old, decrepid, very dated, depressing hotel. Don’t book without reading

Tripadvisor puanı 1.0/5

JocelynMFB TripAdvisor onaylı yorum

Please know that this hotel has not been renovated since it was built in the 1950’s. A staff member told me it was the first Sofitel to open, and will be the last to be renovated. It is a dreadful, dated, decrepid hotel that the Sofitel management should close immediately. I booked it thinking it was, of course, up to the usual Sofitel standard. How unfair to let people think that. Unless it’s the cheapest or only hotel left in Lyon, please do not book this hotel. The staff, however, is excellent.

Dear Guest, Thank you for your comments about your stay at the Sofitel Lyon Bellecour. We were very surprised and attentive to your comments, as it seems that there was a misunderstanding during your interactions with our team, as the statements related in your review are not exactly in line with our hotel's profile. Nevertheless, we deeply regret that our hotel did not live up to your expectations. We strive to provide a comfortable and enjoyable experience for all our valued guests and we sincerely apologize for not having met your expectations. Thank you for telling us how pleased you were with the excellent service provided by our dedicated team. We hope you will give us another opportunity to serve you better in the future and provide you with a better experience. Yours sincerely, Claire Quality Manager

Running low on staff and room smells

Tripadvisor puanı 2.0/5

Guilherme R Aileler - TripAdvisor onaylı yorum

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

Accor Museum

Tripadvisor puanı 2.0/5

Southerncut Couples - TripAdvisor onaylı yorum

One of the first Sofitel properties in the world but I am afraid on it’s last legs. If the building is not upgraded and soon the title of Sofitel and 5 star must be removed as this property will continue to inflict embarrassment on both the Sofitel and Accor brands. I feel for the staff who are now trying to do the best they can with what is a very dated product. This comes across in the check in experience which on arrival all be it a couple of hours before 4 we were basically told to go away. Accor status or not staff should still do there best to accommodate customers. Maybe take all the staff to the Asia Pacific region and see how style service and quality of Accor properties can be achieved. A premium experience is expected with the Sofitel brand this was our worst experience this trip to Europe including ibis, ibis styles,Novotel and other Sofitel properties.

Dear Southerncut, Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We sincerely regret to read that your experience did not live up to your expectations and would like to offer you our sincere apologies. Please be assured that we take into account all of our guests' comments and incorporate them into our continuous improvement process to ensure a pleasant stay for all of our guests. Our teams are dedicated to the well-being of our guests and are committed to providing a high quality experience with the highest standards of service and we regret to hear that you were not satisfied with the service you received during your stay. We truly hope that despite this disappointment, you will give us another opportunity in the future to provide you with an unforgettable experience. Yours sincerely, Claire Quality Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 694 görüş 9.3/10 Konum
  • 1.456 görüş 6.4/10 Oda
  • 1.605 görüş 9.2/10 Hizmet
  • 15 görüş 7.6/10 Wifi
  • 596 görüş 4.5/10 Otel Ambiyansı
  • 474 görüş 8.3/10 Yemek
  • 460 görüş 8.9/10 Kahvaltı
  • 343 görüş 4.9/10 Otel Donanımları

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Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.