Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 1,435 รายการ

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Ellesmere Road, Albrighton, SY4 3AG SHREWSBURY, United Kingdom

รายละเอียด

ความพิเศษของโรงแรม

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

พิกัด:52.75736, -2.746925

โทรศัพท์
แฟกซ์ +44 1939 291123

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 1,435 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,027 รายการ

Not what we were expecting but 5* customer service

คะแนนจาก Tripadvisor 3.0/5

emmar815 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We booked here for our wedding anniversary and before I begin I’d like to say although it wasn’t what we were expecting at all, the staff were amazing. They were attentive and offered us a full refund. The manager on site even offered to try and get us into a different hotel as this one was full. However for a hotel of its kind it was a real let down the room we were in 14 Prestige which we had paid over £200 for the night was tired and well used. The bed was the worst offender it was broken of its feet and the next morning when my hubby woke at 2am in pain and pulled the mattress protector back it was shocking, to be fair if we’d of looked the night before we would of left. It was filthy and wearing through to the springs. The bathroom was also a let down it was dirty, the tiles were broken by the toilet and the shower was dangerous to get in and out of. As I said had we seen the state of the mattress the night before we would have left but we only called the management up to have a look at the broken bed and the broken tiles. I have put pictures on. The food that we had as room service was lovely (Expensive) but lovely and the breakfast was very nice too. We didn’t use the facilities as the hotel was full and their was a wedding on so the pool was over crowded so we gave it a miss, a shame really as that was one of the selling points when booking.

Very disappointed

คะแนนจาก Tripadvisor 1.0/5

Michelle C รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very grand grounds. Staff on arrival not very friendly or happy. Our room felt very claustrophobic sash windows unable to stay open. Small bedroom. Large bathroom. Confetti, cobwebs and dust in room. Shower gel completely empty, first evening asked for refill while we ate in bar- didn’t arrive. Asked after breakfast next day and was given a lame excuse of we were waiting for you to go back to your room!- they then passed us a bottle of shower gel. Shower door and surround filthy- see pics. Showed reception- they came up with cleaner who tried to say it couldn’t be cleaned - yet dirt came away on my finger. Cleaners came a gave shower a clean which was then acceptable. All just a bit tired and could do with a bit of tlc. First nite bar (which doesn’t have a great menu) ran out of burgers at 830. We were overcharged on drinks- but once we spoke to Ryan he sorted it all out promptly. ( best staff member there by far!) breakfast was a little chaotic, hot food was plentiful, yet pastries were thin on the ground- (even heard staff counting how many guests were left for breakfast so they could count out how many to replenish! Fresh bread area- needs work! Two small (panini size) bread rolls, I asked for more and staff member came out with one more. Next morning- no fresh bread- upon asking I was told I’d have to wait 15 mins for chef to bake it- it never came out. Cups ran out when asked my husband was told to drink out of some two handles mugs. Everything seemed to be skimpy, even the milk you had to pour by the serving area. The changing rooms were lovely in pool area- yet jacuzzi not working and we were not informed. When questioned at reception they said they didn’t know! Can’t comment on spa as they were fully booked and couldn’t fit us in. We did make reception aware of all these issues and they did give us a discount which was appreciated but I would not recommend or come back. Extremely disappointed

Upsetting

คะแนนจาก Tripadvisor 2.0/5

Barley C รีวิวที่ได้รับการรับรองจาก TripAdvisor

Myself and my partner are currently researching and trying out various hotels and locations for our planned wedding in 2026. As the hotel is set in gorgeous grounds and a lovely looking building we were both very excited and hopeful that the Albrighton would prove a high contender for this...how wrong we were!!! As we arrived, to our surprise there was a wedding on so what a great way to assess the venue for our wedding. We heard a group of wedding guests slating the service at the wedding breakfast stating the bad attitude of some staff and the unprofessional attitude when things went wrong! We couldn't quite grasp what actually went wrong but we tried to keep an open mind even though a little disappointed at over hearing this. Then we went for dinner, lovely restaurant setting, food tasted great! The restaurant wasn't busy at the time we dined only about six tables of couples mainly and four waiting on staff. The problem here and the one reason we won't be returning is the total incompetence and attitude of the restaurant staff!! Kelvin took our order. Its a la carte so you get your main then you order extras like chips etc. I ordered pork belly as did my partner and then we ordered the extras to go with our pork belly, one of which were chips! Pork belly came, my partner started to eat his but I waited for the extras. Few minutes passed but no other food came so had to ask the waiter who took the order. He apologised for forgetting and said he would see to it straight away. My partner had finished his meal by the time the rest of the food came and mine was cold so had to be reheated. We weren't happy especially as the food was expensive anyway which i wouldnt of minded had it flowed ok! I spoke to the restaurant manager Alex who did not apologise as such but stated to me he would deduct the price of a bowl of chips!!! I calmly replied that I thought he should consider deducting alot more than that to which he answered just a simple 'NO' as he was looking at his till screen. Didn't even look at me or even say ' I'm sorry sir but we cannot do that'...just a harsh and straight NO!! And that was it.. he asked me to sign the receipt with our room number then we left the restaurant with no real apology!! Left us feeling disgusted, very disappointed and one less venue on our wedding venue list! Room: 4/5 | Service: 1/5 | Location: 5/5

Lovely weekend break

คะแนนจาก Tripadvisor 4.0/5

Y5359NBpaulm รีวิวที่ได้รับการรับรองจาก TripAdvisor

Had a weekend stay in a Privilege room. This was very comfortable and clean with a lovely view over lake at the front of the hotel. Our only room criticism has been mentioned in other reviews...the shower is over a very slippery bath. If bath mats are available, then please leave them in the rooms before someone gets injured. Staff were welcoming and helpful, especially Ryan in the 1630 bar. Bar food, breakfast and spar facilities were all good, but not outstanding. Over-all a very enjoyable stay and good value for money.

Dear Y5359NBpaulm, Thank you for sharing your review on this platform, I am very pleased to read that you found the privilege room to be clean and with a great view. I am however very disappointed to read about the bath as please rest assured that we do have bath mats available should Guests wish to use them. I have passed on the comment to Ryan who is delighted to know that he has impressed you. We are all looking forward to have another opportunity to welcome you back in the near future, perhaps during your next visit to Shropshire. Warm regards, Elena Fenton Operations Manager

Poor Leisure Centre and Gym Facilities

คะแนนจาก Tripadvisor 2.0/5

laner007 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Leisure facilities review. In the main gym area some of the cardio machines are faulty or do not work properly or as per specification, some (exercise bikes x2) have not worked for months. The pool is better but the jacuzzi is often not working, the steam room and saunas are again often not working or below expected temperatures. The aroma sauna has not been working for months now and the ice room has not worked for most of this year. The gents locker room/changing area has over 50 lockers but only approximately 10 lockers with a key. This facility has so much potential but in need of investment to bring it back up to a reasonable standard. I mentioned my concerns and frustration to the young guy at the reception area and he actually agreed with me.

Dear Ianer007, Thank you for sharing your feedback on this platform, I am sorry that you feel that our facilities are poor and I wish to reassure you that we are working at fixing the various issues and hoping to offer better facilities in the future. We hope you will however visit again our property in the near future and it's our hope you will see the positive changes which we are making. Kind regards The Albrighton Hall Hotel and Spa Team

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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