Novotel Wien City 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 386 รายการ

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ความพิเศษของโรงแรม

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

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Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

พิกัด:48.213099, 16.382962

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ในสถานที่
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  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง
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FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 386 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,913 รายการ

Certificate of excellence ปี 2023

Value of money

คะแนนจาก Tripadvisor 5.0/5

XLhotelier Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is located very close to the city centre and public transportation, which is only 3 min walking. Staff were very helpful and friendly and kept our bags in the storage room before check-in. The room was clean and nice with modern furniture. We didn't get breakfast but offered free hot beverages in the lobby. The city centre was good for shopping and testing food and coffee . We don't advise cakes whixk are very dry for our tests . Try classic dessert 🍨 🥧.

Dear Otelie, Thank you for this great feedback about your recent stay. We're delighted to hear that our convenient location close to the city center and public transportation met your travel needs, and that our staff provided helpful service, ensuring your comfort from the moment you arrived. We're equally pleased that the cleanliness and modern furnishings of your room contributed positively to your stay. We're also glad you took advantage of the complimentary hot beverages. We hope to have the occasion to welcome you back. Kind regards, Markus Koller, Cluster General Manager

It was a good experience

คะแนนจาก Tripadvisor 5.0/5

Very_Old_fashioned รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was a weekend vacation with my wife. We loved the location, which is just 7 min walk away from the Hotel, close to restaurants and the city centre The very kind and helpful staff at the Front Office provided a room with a city view on the top floor The room was great with a separate toilet and bathroom. The location is good, we found transfer very easy to get to the locations we like to visit Thanks for the good service

Dear Guest, Thank you for such a positive review. We're thrilled to hear that you enjoyed our prime location, just a stone's throw from the heart of the city and its vibrant attractions. It's wonderful that our team at the front office was able to accommodate you with a room that met your expectations, providing sweeping city views from the top floor, and that our separate bathroom and toilet facilities added to your comfort. We look forward to welcoming you again soon. Best wishes for 2024, Markus Koller, Cluster General Manager

Ok…. But

คะแนนจาก Tripadvisor 3.0/5

OnAir36907284507 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The room is nice, the location is good, the only thing I wish to comment on is the frantic rudeness of one of the waitresses. Kept screaming at everyone at the breakfast buffet for tiny things, definitely has trouble with her temper.

Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you found the room to be nice and our location satisfactory, as we strive to provide comfortable accommodations in a convenient spot close to the city's attractions. However, we're concerned about the situation you described at the breakfast buffet. While our staff is usually praised for their professionalism, it appears we did not meet our high standards in this instance. Please rest assured that we value all feedback and take it very seriously in our ongoing efforts to provide an exceptional experience for all our guests. We hope we may have the pleasure of welcoming you back in the future. Sending warm wishes for the festive season, Markus Koller, Cluster General Manager

Good location. Nice family room. Breakfast a bit chaotic.

คะแนนจาก Tripadvisor 4.0/5

andymardon ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed here for 4 nights. The location is good, just a few metres away from the Metro station and a short walk to the Prater or into the Central area. Stayed in a family room which was a sufficient size for our family of 3. The only thing was that breakfast was a little chaotic. The restaurant is too small for a hotel of this size. We sometimes had to wait for a table and the area to make pancakes and waffles is tiny so we waited a long time every morning to make those (but my daughter loved them so we did the wait each day). The staff were all working very hard but many items were frequently running out. This was more to do with the size of the restaurant than the staff. Other than that the stay was very good.I would stay here again but not on a breakfast rate. I would probably try and find breakfast somewhere else nearby each day instead.

Dear Andy, Thank you for taking the time to let us know your opinion of your stay. We're delighted to hear you found our location convenient for exploring the city and that the family room comfortably accommodated your family. It's great to know that the proximity to the Metro and nearby attractions like the Prater added value to your stay. We sincerely apologize for the breakfast experience not meeting your expectations. While our restaurant strives to provide a pleasant dining atmosphere, we understand that during peak times, the space can become crowded. We appreciate your feedback as it is invaluable in our continuous efforts to improve our guest experience. We hope that you will consider returning to stay with us in the future. Warmest wishes for the holiday season! Markus Koller, Cluster General Manager

Rude personnel in the restorant

คะแนนจาก Tripadvisor 3.0/5

Reggie J รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very rude personnel. No room service, restaurants barman very condescending and rude.. Location is good. But the rest sucks First time here and definitely last time. Room maids are great, took good care.

Dear Reggie, Thank you for your review. We're pleased to hear that our location met your expectations and provided convenience during your stay. Additionally, we are glad to know that our housekeepers delivered excellent service and contributed positively to your experience. On the other hand, we regret to hear that you felt the service in our restaurant did not meet the high standards we strive to uphold. While we do not offer room service, our 'Family and Friends - The snuggly restaurant' aims to provide a welcoming atmosphere for all guests, and it's disheartening to learn that this was not your impression. Please rest assured that we value all guest feedback and take it seriously as part of our commitment to continuous improvement. We hope to welcome you back on future occasions. Best wishes, Markus Koller, Cluster General Manager

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