Mercure Hotel Garmisch-Partenkirchen 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 551 รายการ

Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4

รายละเอียด

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

ความพิเศษของโรงแรม

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

พิกัด:47.491116, 11.112724

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 551 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 913 รายการ

Unnaceptable system problems with my reservation and staff without customer focus training

คะแนนจาก Tripadvisor 2.0/5

Paulo B รีวิวที่ได้รับการรับรองจาก TripAdvisor

My overall experience with this hotel was bad, unfortunately. Even before my arrival. By mid-October, I booked and paid in advance a 2 nights stay at Mercure Garmisch-Partenkirchen, from the 1st to the 3rd December. A couple of weeks later, I realized that I made a mistake with the dates, since the right dates for me would be from the 8th to the 10th (the weekend afterwards). I contacted both the hotel (which took a long time to answer) and the ALL/Accor customer support and asked to move my reservation (already completely paid!) 1 week forward, also 2 nights, also from Friday to Sunday. After a few more days, I received a final answer from Mrs. Eva Binder (Hotel General Manager), wrote me that the rate I chose was not flexible and not refundable, that she had “hands bound” (her words) but I would be offered 15% discount for a reservation in my desired dates, as a gesture of good will… Let’s put this into numbers: I had already paid 160,20€ in advance and the hotel already had the money! But since the hotel refused to move the dates, if I would make a second reservation, I would probably have a discount of 24€ (if I would achieve the same rate), but would still lose the paid 160,20€... Based on this scenario, I had no alternative than to stick to the originally booked dates. This was not what I expected after 12 years of loyalty to the Group, and have reached Platinum and Gold membership levels (currently Gold). Before driving off from home, I tried to do the check-in online, as I always do, but even this was not working. When I arrived at the hotel, the reception from the staff was somewhat cold and suspicious. They could not find my reservation, even when I showed the booking code on my phone. It took minutes until I got a room (I was even invited to sit down and wait), and the receptionist then came to the room with me to check if there was someone already there (!)… Never had this situation before. I presented my membership card (it is still a Platinum, because when I moved to Gold, I never received a new one). This should have dissipated some tension and should have triggered a welcome drink automatically. But neither, nor. Then I asked the receptionist about my welcome drink (due to my loyalty level), and he said he was busy, but I could get it later. I allowed a couple of minutes and went to the reception and got the drink, when a power surge happened (of course this has nothing to do with the hotel, but the system went down and the search for my reservation could not take place – therefore, I went to sleep). Please note that the power surge was about 15 minutes after my arrival, therefore cannot be used as an argument for not finding my reservation, even after showing its code. Next day was a normal day for me (in the morning I asked if they found my reservation, and the answer was yes – that made me feel relieved and I thought finally everything would be ok.). But in the evening, I went to the reception and asked for recommendations for restaurants nearby, and the receptionist then said: “there is a problem” and that we needed to speak after dinner, since my room was reserved to the driver of a coming group! I could hardly believe… When I came from dinner, they were busy with that big group, and the “talk” was postponed to the next morning. Finally, on the Sunday check-out morning, when I was coming from breakfast, someone called me: are you in room 102? And the issue was clarified: they told me that I had a reservation for only 1 night but was occupying the room for 2 nights. I remember that in this process, someone even suggested that some clients forged reservations, or booked 1 night, stayed 2 and went away without paying the second night. This caused me shock and disbelief. I was being accused of misbehaviour… I forwarded to the reception the email confirmation with my booking, from 1st to 3rd December, and the matter was finally closed. But I never felt welcome during the whole stay, and the staff always handled me and looked me in a suspicious way. I ended up explaining that I would have never reached levels like Platinum or Gold if I would forge reservations or leave the hotels without paying. And that they should learn to trust loyal guests. But I don’t remember hearing any word of regret or apology. On the contrary! The attitude was always lofty, and I heard things like “we have the right to ask and check”, or “we have seen all before here”. I urgently recommend the hotel to provide training on customer focus to some members of the staff. I do not disclose names, because I do not wish to address someone in particular, or make seem this was some personal issue between me and a given person. I interacted with at least three different staff members. And as I mentioned, I never felt welcome, from the moment I arrived until my check-out, and was treated as a “problem guest”. All in all, a bad experience from the beginning to the end, after being 12 years loyal to the ALL/Accor Group and have spent several hundreds of nights with it. Hard to believe so much can go wrong on a single weekend stay. To conclude, some words of praise. The breakfast was excellent, as usual in the ALL/Accor hotels, and exceeded my expectations. I also loved the wellness area, after one day hiking on the snow. With warm indoor swimming pool and a sauna with a nearby access door to the outside, allowing me to repeatedly switch between the sauna heat and rolling on the snow. A unique experience! The hotel is not bad, and I enjoyed it. As well as the town. But the staff and the problem with “the system” turned everything miserable. Even if I come back to the same town, I will probably stay somewhere else, before attempting this hotel again. I will allow some time for the above-mentioned training to take place, before I take an unnecessary risk.

Dear valued guest, Thank you very much for staying at Mercure Hotel Garmisch-Partenkirchen and for having shared your experience with us. It is a pleasure to read that you enjoyed your overall experiemce with us and the location. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the not non-cancellable and rebookable rate you decided for, we can only beg for your understanding to the terms and conditions of this rate. I do apologize, that due to this, your recent stay was not as relaxing as it should be but do hope you will consider Mercure Hotel Garmisch-Partenkirchen again in the future and be assured that we will do ur utmost to deliver upon the guest experience you deserve. If you require any assistance, please do not hesitate to contact me directle. We would be more than happy happy to serve you in any way we can. Best regards Eva Binder General Manager

Garbage hotel

คะแนนจาก Tripadvisor 1.0/5

j d ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Terrible experience. Dated, old, uncomfortable mattress, no full set of bedsheets, noisy, hot and an incessant blinking security light over the parking lot that kept me up for three nights. Insult to injury, front desk clerk threatened an early departure payment fee of all remaining days when there’s not such policy anywhere on the hotel’s website. Fortunately, between my employer and credit card company, they put the good clerk in his rightful place and I departed a few days early without any additional fees.

Dear geust, Thank you for taking time to write this review and for your feedback regarding your stay. Although, I’m sorry to read that about the inconveniences you encountered with us and therefore would like to express my sincerst apologies.Please rest assure that we expect a higher level of performance from our team. These issues have been noted with our Housekeeping Team and Front Office team.  Your feedback is truly valuable in order for us to provide the kind of service needed. Kind Regards Eva Binder General Manager

Our stay on january 5

คะแนนจาก Tripadvisor 2.0/5

kenneth b Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Front office staff act like robot specially with check in procedure The are totally inexperienced. We came at 14h20 2 persons without reservation checking one 14h30 an other at 14h40 When we asked for our reserved room answer wasccheck in is at 15h point. Front office is understaffed

Thank you Kenneth for taking the time to provide our team with feedback that will allow us to address with our team in how we can better our future guests experiences. Thank you again for sharing. Sincerely, The Team at Mercure

Great stay at a friendly hotel!

คะแนนจาก Tripadvisor 4.0/5

N6635WKteresab Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

My group spent a quick night here after the Passion Play at Oberammergau about 30 minutes away. Although we arrived late, the room keys were ready and checkin was seamless. The elevators are very small and fit a couple people at a time. I loved the room. There were two twin beds, comfy sheets and duvet, and a down Euro pillow. The room had a little breakfast table in it. One of the things I liked the best was the bathroom. Although it was small, there was a wonderful deep tub and great soap and shampoo (in squeeze bottles). The breakfast was exceptional. There was lots of regional items, delicious breads, cheeses, and sausage, and many many choices. The wait staff was courteous. I'd love to stay here again someday.

The worst hotel experience I’ve ever had

คะแนนจาก Tripadvisor 1.0/5

Luis c ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

As a retired hotel manager, I feel that the word hospitality has no meaning in this hotel. The restaurant for one, was not available for customers and our party had to go out and find a place to eat under rainy cold conditions. The staff did not understand that we were paying guests, their disdain for our comfort was evident. There was no heating in my room, I had to sleep fully dressed to be able to keep my body heat, The only blanket that was available was the size of a large towel, one pillow and you could never get comfortable in that bed. The staff was not trained and rude. I would never recommend this place to anyone specially with the prices that they charge. I really felt that it had been the worst experience in my life.

Dear Luis, Thank you very much for staying at the Mercure Hotel Garmisch-Partenkirchen and for taking the time to share you impressions on Tripadvisor. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the restaurant we would like to apologies that all tables were already reserved an Saturday and due to this we had not the chance to convince of our restaurant offer & the team spirit. Concerning the heating, we do admit that it was very challeging to handle the differnce of 20 degrees from on day to the other. In order to improve the heating performance we did our utmost but out Maintenance team wasent't quick enough for varyinf factos can affect the heatind in the different areas. I do apologize, that due to this, your recent stay was not as relaxing as it should be. Although we fell short of meeting your expectations during your past stay, I hope you will consider Mercure Hotel Garmisch-Partenkirchen again for a next stay so that we can better deliver upon the guest experience you deserve. We all would be are more than happy to servce you in any way we can. Best regards Eva Binder General Manager

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ibis Innsbruck 3 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 (720 รีวิว รายการ)

ที่ 33.338 km

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