Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 531 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

Our accommodation(s)

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Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  531 reviews

TripAdvisor Rating  5.0/5  872 reviews

Certificate of excellence 2023

The Ultimate Staycation Hotel in Manila

TripAdvisor rating 5.0/5

yasminh571 TripAdvisor review

My husband and I spent 2 days in Manila after a long flight from Canada. We booked at Raffles and loved it so much that we didn't want to leave the building! The staff was very attentive, and we enjoyed all the small details such as the 'aromatherapy sleep experience', sea salt selection to enhance our butter in the restaurant, pillow menu... The decor feels 'grand' and it was easy to see why the hotel chain continues to remain iconic. The private pool is gorgeous!! Whenever we weren't dining in one of the many great hotel restaurants, we were poolside. We enjoyed our stay so much that we just booked another night at the hotel at the end of our fabulous adventure in the Philippines. Thank you Raffles for turning moments into such great travel memories for us. We felt very special in your care.

Customer review rating 5.0/5

Mike T. Business - Confirmed reviews ALL

Very professional staff and was treated really well from airport pick up to check in and for the time I stayed there.

Dear Mr. T., Thank you so much for your positive review and for choosing to stay here with us at the Fairmont Makati! We are happy to know that the service provided by our colleagues were truly well. Your comment is important for us to ensure a positive experience for all of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Santiago Guest Relations Specialist

Central location, exceptional service

Customer review rating 4.5/5

Ken Business - Confirmed reviews ALL

From the moment we stepped into the hotel, we were greeted by helpful staff who assisted us to our check in. Our butler was courteous and explained all the necessary info we need to know during our stay. The essential oil and bath salt for the bath tub was a lovely touch that no other hotels I’ve stayed with had offered. The breakfast at Mireo was also excellent, offering curated selection of breakfast from local to international cuisine. Can’t wait to stay here again.

Dear Mr. S., Thank you so much for your positive review and for choosing to stay here with us at the Raffles Makati! We also have noted your comment about more local dishes with desserts. Your comment is important for us to ensure a positive experience for all of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should you need further assistance, please do not hesitate to let our team know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Santiago Guest Relations Specialist

Good service, Pleasant stay.

Customer review rating 5.0/5

Daryl Families - Confirmed reviews ALL

Butler Gary was very helpful, assisted with our rest after a long trip and jetlag with some tea and soothing bath. Service for breakfast was also attentive, as well as cocktail hour. Cocktail drinks were surprisingly good, since my wife does not drink alcohol, she practically would have ordered a second glass. Room and floor were excellent. So far best hotel in Manila for me, along with Fairmont (Gold floor). Security better than Fairmont though.

Excellent service; wonderful hotel

Customer review rating 5.0/5

Hc Solo - Confirmed reviews ALL

Pick up from airport was fast and efficient. Jerry at the front desk at hotel was wonderful and had me checked in very quickly. Room was gorgeous. Hotel is in an excellent location near all the shops and. Various restaurants.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Jeric, our Asst. Front Office Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. C., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Levy Manahan Guest Experience Manager

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Other web-users rate our hotel

  • 126 reviews 9.6/10 Location
  • 269 reviews 9.2/10 Room
  • 500 reviews 9.6/10 Service
  • 171 reviews 8.7/10 Food
  • 150 reviews 9.6/10 Vibe
  • 84 reviews 9.4/10 Comfort
  • 77 reviews 9/10 Amenities
  • 61 reviews 8.6/10 Cleanliness

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