Fairmont Chicago - Millennium Park 4 stars

Customer review rating (ALL Rating) 4.4/5 2,717 reviews

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Fairmont Chicago - Millennium Park - Image 1
Fairmont Chicago - Millennium Park - Image 2
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Fairmont Chicago - Millennium Park - Image 4
200 North Columbus Drive, 60601 CHICAGO, United States

Description

Hotel extras

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Telephone
Fax +1 312-565-1143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,717 reviews

TripAdvisor Rating  4.0/5  4,155 reviews

Certificate of excellence 2023

Worst Amex platinum fine hotel I’ve ever booked

TripAdvisor rating 2.0/5

lovesvacation97 Friends getaway - TripAdvisor review

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Not worth the price

TripAdvisor rating 2.0/5

Megan Y TripAdvisor review

Was at the hotel for a conference. Never stayed in a 4 star hotel before and will not go out of my way to stay at one again. This hotel is for rich people who don't mind getting nickled and dimed. No vending machines, microwave, or fridge forcing you use their overpriced resturaunt in the lobby or roomservice. I ended up eating out each meal and there are plenty of walkable options, but leftovers went bad. They left weird snacks in my hotel room and wanted 16 dollars for the gummy bears (and other snacks) in my room that I did not ask for so it really shouldn't have even been there. Bed was soft and comfortable. Hotel updated, but still had an old building feel. Mold in the soap holding area in the shower. I've been to much nicer and more comfortable cheaper hotels that even offer breakfast and free coffee. Here eggs are $20 and a large coffee is $6-7 which surpasses even starbucks specialty drinks.

Dear megany992, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Muhsen Director of Guest Experience.

Great hotel, great people

Customer review rating 5.0/5

Paul S. Couples - Confirmed reviews ALL

We love the team at the Fairmont Chicago. They always take good care of us and we've never had a bad time there. The location is really convenient, and the New East Side neighborhood has everything you need.

Your Urban Experience may v ary

TripAdvisor rating 3.0/5

iowastate89 TripAdvisor review

I've stayed here for 20+ years, this last trip I experienced the tagged on $25 "urban experience fee" (or whatever it is called). Fairmont being sneaky about adding that on, and then the supposed "benefits" did not apply to my meals I ate there anyways. Just give me the up front bill and don't turn into the airlines please. Staff has always been good, if a little cool (that's fine, I'll take professional over anything else). The perfectly fine restaurant is being constructed, so only the lobby area serves as a restaurant. Yet they still billed me daily 25 extra bucks, maybe that was my "urban experience". C'mon Fairmont you are better than this

Dear iowastate89, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Chicago Management Team

Good experience but mixed up rooms

TripAdvisor rating 4.0/5

Jaime V TripAdvisor review

This hotel is very beautiful and clean, but they mixed up my room type. I had booked a room with a King size and I got a queen sized bed. My stay was otherwise pretty nice. There is no free breakfast though, so be warned that sites like Expedia can lie.

Dear J4402QKjaimev, Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience.

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Other web-users rate our hotel

  • 747 reviews 9.2/10 Location
  • 1,430 reviews 7/10 Room
  • 1,397 reviews 8.2/10 Service
  • 33 reviews 6.5/10 WiFi
  • 517 reviews 6.5/10 Cleanliness
  • 459 reviews 6.2/10 Amenities
  • 301 reviews 4.5/10 Value
  • 108 reviews 4.7/10 Breakfast

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