Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,859 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,859 reviews

TripAdvisor Rating  4.5/5  5,118 reviews

Not too happy

Customer review rating 1.5/5

John Solo - Confirmed reviews ALL

As a Fairmont Presidents Club member did not expect to be put in one of the smallest rooms on the floor when it seemed that the hotel was virtually empty. There wasn't even a dresser to put clothing, just a few small shelves in the closet! Also, the walls must be paper thin, as I received a complaint about the TV being too loud when I was running it at a volume that I could just hear it. Finally, $88/night just to park the car was quite outrageous. Would never stay again.

Dear John O., Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucas Yeh Front Office Manager

Another great stay

Customer review rating 4.5/5

William C. Couples - Confirmed reviews ALL

This was my ninth stay at the Fairmont. Excellent, as ever.

Dear William C., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Beautiful view from room, great stay

Customer review rating 5.0/5

Lindsey P. S. Families - Confirmed reviews ALL

My family and I had a very nice stay. The location was perfect for us to get around, and the view of the bay was gorgeous. The concierge and front desk were very helpful and courteous.

Dear Lindsey P., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Historic and Luxurious

TripAdvisor rating 5.0/5

Kapricca Couples - TripAdvisor review

Luxurious. The history of the hotel was so cool to see. The tiki bar downstairs was the coolest bar I had ever been to. So many details in the design of that space. Room 2001 had a great view of the bay and bridge. Worth the upgrade. Large hotel in a great area but quiet there. On top of a large hill so hard to walk places. Taxis were lined up out front of the hotel for easy and quick access.

Hello Kapricca, We are so happy to hear that you enjoyed all of our amenities we had to offer, especially the tonga room! I am glad to hear you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future. Best, Lucas Yeh Front Office Manager

Classic hotel and really relaxing stay

TripAdvisor rating 5.0/5

Liam56 TripAdvisor review

Ninth visit: excellent as ever. The location at the top of Nob Hill is ideal with views from the Tower rooms unequalled. If only they would bring back the buffet breakfast it would score 10/10!

Hello Liam, We are so happy to hear that you enjoyed all of our amenities we had to offer! I am glad to hear you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future. Best, Lucas Yeh Front Office Manager

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Other web-users rate our hotel

  • 815 reviews 8.8/10 Location
  • 2,037 reviews 7/10 Room
  • 1,896 reviews 7.8/10 Service
  • 107 reviews 6.1/10 WiFi
  • 796 reviews 7.6/10 Vibe
  • 752 reviews 7.6/10 Amenities
  • 486 reviews 4.8/10 Cleanliness
  • 447 reviews 4/10 Value

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