Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.6/5 7,887 reviews

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Fairmont Le Château Frontenac - Image 1
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1 rue des Carrières, CITQ No. 040703, G1R 4P5 QUEBEC CITY, Canada

Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Telephone
Fax +1 418-692-1751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,887 reviews

TripAdvisor Rating  4.5/5  7,875 reviews

Certificate of excellence 2024

Staff made the stay so pleasant. Just incredible!!

TripAdvisor rating 5.0/5

ArtimidD TripAdvisor review

Excellent staff, beautiful hotel, great location. The stay were superb!! Top notch . They were always super polite, incredibly helpful. So worth staying here when you feel taken care of from the minute you enter the grounds.

Pre Covid Service- Service at its Best!

TripAdvisor rating 5.0/5

Larissa H TripAdvisor review

Post Covid, you never know what you are going to get with service. However, at the Château Frontenac, service was impeccable and it was pre-Covid standards. We had to move dinner reservations, no problem. We were staying in a standard courtyard view, but we weren't looked down at as non-gold members. Room was spotless, beds were comfortable, bath products were lush. The only small gripe I had was why they had two employees in the gift shop, but they worked in tandem for each person checking out at the register, which made for a super slow process. When I asked the woman at the gift shop if I could use my spa credit for their bath products since the spa was booked during our stay, she gave me a long winded explanation about the high quality of the products and what they do for the skin rather than simply telling me I couldn't. It was just a weird vibe. All the dining experiences in the hotel were wonderful. Fresh, delicious food, kind service. People working there seem genuinely happy, which is infectious and puts you in the vacation mode. Nowadays in the service industry, a lot of people seem unhappy, and when you are spending your hard earned money on a vacation, you don't want to be made to feel like a burden. This does not happen at the Chateau. You have stepped back in time. Now all my friends want to go after seeing our pictures. This is the only place to stay in QC!

Amazing hotel! Amazing exemplary service in an amazing wonderful iconic hotel!

TripAdvisor rating 5.0/5

ledezmacjl TripAdvisor review

Wow! What an amazing place to stay! We have stayed at luxury and premier locations and don't understand why this place isn't #1 on TA. We were graciously allowed to check-in early which was nice perk. We stayed in room 1717 which is on Fairmont Gold room with access to Fairmont Gold Lounge which has wonderful views of the St. Lawrence River and the city itself. Our room was beautiful with views of the majestic St Lawrence river. Very comfortable room. We enjoyed going to the Fairmont Gold Lounge for breakfast, snacks/drinks and just having a nice quiet place to relax. Service and attention to detail were phenomenal in the lounge! First of all , Laurie and Laura were amazing, friendly and very helpful. For example Laurie shone as she helped us move around some dinner reservations and cancel one entirely as I wasn't feeling well and really she provided exemplary service. Our servers in lounge included Jeff Vincent and I believe Laura on some occasions and they all were attentive and provided top level service. We never experienced any problems and were very happy with our stay. We wish we could have stayed longer! Lastly I dont know why there are some really harsh negative reviews as we never experienced any disrespect, lack of customer service in fact all our interactions with this wonderful staff from bellman, front desk, restaurant staff, concierge to Fairmont gold staff were exemplary and the model of what a high level hotel should offer. The only thing I can think of is these individuals with the harsh reviews are unhappy individuals that are never content (also word to the wise look at number of reviews they have written as I usually only see 3-4 reviews and they are all bad meaning they take delight in bashing places). This is wonderful hotel and would stay here with no reservations again and look forward to our next visit and stay. We also did some tours that were offered through the hotel (there is a surcharge for this) that really gives you an idea of the history of this magnificent building which played key role in World War II (planning of Normandy invasion by Allies including visit by Churchill and FDR). We also did a city tour which is offered in conjunction with the tourism office (and is included in your "resort fee") Overall highly recommend! No reservations!

Great stay

Customer review rating 4.5/5

Npj Business - Confirmed reviews ALL

Quick overnight work trip

Dear Mr Joly We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Perfect in every way

Customer review rating 5.0/5

Veronica W. Couples - Confirmed reviews ALL

Everything was perfect, the location, our room, the gold lounge, the concierge(s), and the housekeeping.

Dear Ms W. We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.