Novotel Darwin Airport 4 stars

Dear Christopher o., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Aman Kaur Assistant manager

Dear Lisa S., Thank you for taking the time to share your experience with us. We appreciate your feedback and regret to hear about the inconvenience you faced during your stay. We apologize for the lack of roof cover along the entire walk from reception to the accommodation building, which led to you getting wet. We understand that this can be particularly troublesome during the wet season, and we will review our current infrastructure to explore possible improvements. Additionally, we are sorry for the delay you encountered when trying to reach reception for a courtesy vehicle pick-up from the airport. This is not the level of service we aim to provide, and we will work on improving our response times to ensure more prompt assistance in the future. Your feedback is valuable to us as we strive to enhance the guest experience. Thank you once again for bringing these matters to our attention. Best regards Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Jennifer M., Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient and enjoyed the cleanliness and quiet atmosphere of our hotel. We apologize for the inconvenience caused by the closure of our pool during your stay. We understand how disappointing it must have been, and we sincerely apologize for any inconvenience this may have caused. Your feedback regarding a potential discount for the pool closure has been duly noted. We will take it into consideration for future improvements. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Lisa b., Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you encountered during your stay. We understand how important it is for our guests to have access to our amenities, and we deeply regret that the closure of our pool due to maintenance issues affected your experience. We acknowledge your frustration with the ongoing maintenance, and we assure you that we are actively working to resolve this issue as quickly as possible. Regarding your concerns about the room condition, please accept our apologies for any inconvenience caused. We strive to maintain high standards of comfort and cleanliness, and we regret that we fell short of meeting your expectations on this occasion. Your feedback regarding the decor, bed comfort, and bathroom maintenance will be shared with our management team for further review and improvement. We truly value your feedback, and we will take your suggestions for compensation and future access to our amenities into consideration. We appreciate your understanding and patience as we work to address these issues. Once again, we apologize for the disappointment you experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Nghia V., Thank you for taking the time to share your feedback regarding your recent stay at Novotel. We deeply apologize for the disappointment and frustration you experienced due to the ongoing maintenance issues with our newly constructed resort pool. We understand the importance of clear communication, especially regarding amenities that are a significant attraction for our guests. It is disheartening to hear that you and other families were not informed about the pool closure prior to your arrival. Your suggestions for a policy review surrounding communication and concerns are duly noted, and we will certainly take them into consideration to ensure that such issues are addressed more effectively in the future. Please rest assured that your comments regarding the operations manager and the need for improvement in communication will be forwarded to the appropriate management for review and action. Our aim is to continuously improve our facilities and services to meet the expectations of our valued guests, and your feedback is invaluable in helping us achieve this goal. On a positive note, we're glad to hear that you found our cleanliness and staff service to be amazing. We truly appreciate your kind words in this regard. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay with all amenities fully operational. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport