Hôtel Mercure Bayonne Centre Le Grand Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,051 reviews

Hôtel Mercure Bayonne Centre Le Grand Hotel - Image 1
Hôtel Mercure Bayonne Centre Le Grand Hotel - Image 2
Hôtel Mercure Bayonne Centre Le Grand Hotel - Image 3
Hôtel Mercure Bayonne Centre Le Grand Hotel - Image 4

Description

Hotel extras

  • An emblematic building dating back to 1835 with an understated elegance,

  • In the heart of the historical center,

  • A special location for a cultural and gourmet stopover in a pedestrianized area,

  • Friendly lounge bar with vintage decor,

  • Private parking garage just 150 meters away (parking fees apply)

Our accommodation(s)

Hotel location

Hôtel Mercure Bayonne Centre Le Grand Hotel

21 Rue Thiers
64100 BAYONNE
France

GPS:43.492304, -1.476461

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR DU GRAND HOTEL

CHIC AND FRIENDLY LOUNGE BAR WITH VINTAGE DECOR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,051 reviews

TripAdvisor Rating  4.0/5  299 reviews

Certificate of excellence 2023

Traditional elegance

Customer review rating 4.0/5

Rod Business - Confirmed reviews ALL

Two night stay as a business traveller. Hotel does not have a restaurant (but there are plenty within 250 metres) but does have a stylish room for breakfast with a great selection. Receptionists are very welcoming and make a point of taking you to the lift which is an old fashioned "cage-type" lift, to show you how to use it. Rooms are quite dark, meaning multiple lights needed to be illuminated for working on the laptop, and the room needed air conditioning on "heat" to make the temperature comfortable in March. As an old building, the floors were uneven and a bit creaky in place but the bathroom is modern with the option of a rain shower head. Separate semi-circle curtain around the door and geometric leather headboard were also quirky.

In the centre of beautiful Bayonne

Customer review rating 5.0/5

Gshea Families - Confirmed reviews ALL

Wonderful room and very welcoming, especially to our two dogs. Perfectly located in the old centre of the city.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everybody at front desk is very helpful and king, it seems they're enjoying their job. At the dining room there was a skinny lady that seems more worried about your room number than at least say good morning. TVs need to be updated, at least have a Chromecast device so I can stream my phone shows.

Dear Guest, We're thrilled to hear you found our front desk team helpful and professional ! Our breakfast team is equally fantastic ! Thank you for the heads-up about the TV - your suggestion is gold ! We'll certainly consider it for a refresh to enable phone connectivity. Keep those awesome ideas coming, and we can't wait to have you back at Mercure Bayonne Centre Le Grand Hôtel with an even cooler TV experience... maybe ! Alessandra - Front Desk Manager.

Good location, poor wifi

Customer review rating 3.5/5

Jacobus Business - Confirmed reviews ALL

I stayed for work and found the hotel welcoming and centrally located. On arrival there were no towels in the bathroom but this was quickly resolved. The Wi-Fi in the room was very weak, not sufficient to connect to work. In the evenings, the receptionist was also serving drinks and although we had been told you could order drinks anytime, one receptionist was unhappy to serve drinks after 11pm.

Dear Jacobus, We genuinely appreciate your kind words about our team's welcoming attitude and the favorable location of our hotel. We're delighted that you observed our team's responsiveness about the towels. Despite our small size without a dedicated bartender, our bar remains at your service until 11:00 PM. We regret any inconvenience caused by the recent WiFi disruption, which has now been successfully addressed. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again soon at Mercure Bayonne Centre - Le Grand Hôtel. Alessandra - Front Desk Manager.

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very helpful staff Nice and well equipped room Excellent location

Dear Mr. B., We’re thrilled to hear you enjoyed your stay ! Providing quality rooms and an attentive welcome is our priority. Thank you for your kind words. It’a pleasure to know you had a pleasant experience with us. We look forward to welcoming you again soon at Mercure Bayonne Centre – Le Grand Hôtel. Alessandra - Front Desk Manager.

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Other web-users rate our hotel

  • 366 reviews 9/10 Location
  • 418 reviews 7/10 Room
  • 576 reviews 9.5/10 Service
  • 252 reviews 7.4/10 Comfort
  • 186 reviews 8.4/10 Breakfast
  • 89 reviews 7/10 Cleanliness
  • 52 reviews 3.8/10 Value

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