Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 4,618 reviews

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191 O Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

Our accommodation(s)

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Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

GPS:-33.927553, 151.186823

Telephone
Fax +61 2 9693 2598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,618 reviews

TripAdvisor Rating  4.5/5  1,184 reviews

Certificate of excellence 2023

Disappointing Experience: Falls Short on Service and Comfort

TripAdvisor rating 1.0/5

Eduardo D TripAdvisor review

During my week-long stay at the Pullman hotel, the first few days were smooth, but things took a turn for the worse when I needed to extend my stay for business reasons. Initially, they claimed my room was no longer available and insisted I switch to a higher-priced room with a bath, which was inconvenient. Despite offering to pay for the upgrade and suggesting they give the better room to another guest, they refused. I had to go through the hassle of checking out and in again, only to find the air conditioning in the new room was faulty, along with other issues like a malfunctioning light. Despite my complaints, the hotel claimed to be fully booked and unable to offer another room. After sending a technician who confirmed the air conditioning was indeed faulty, they still hesitated to move me to a different room, making me shuttle back and forth between reception multiple times. Eventually, they relocated me to another room with slightly better air conditioning, but it still didn't match the quality of the initial room. Overall, my experience with the Pullman hotel was dreadful due to poor service, unskilled staff, and a lack of preparation to handle such situations.

Friends weekend

TripAdvisor rating 3.0/5

Travelairess Friends getaway - TripAdvisor review

Rooms were clean and spacious. We ordered the Breakfast $25 big portions yet no butter we had to call room services and the coffees and tea had 2 sachets each.. Parking cost $40 overnight more expensive than some of the valet parking in city. Friendly female staff at the bar and reception.. Good for an overnight only..

Beautiful place

Customer review rating 5.0/5

Adam S. Business - Confirmed reviews ALL

Great amenities and room and staff go above and beyond to help

Dear Adam, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos Front Office Manager

Favourite Airport Hotel.

Customer review rating 5.0/5

Lesley B. Solo - Confirmed reviews ALL

Travelling solo, I was impressed with staff right from arrival through to checkout. My spacious room looked towards the airport and was just a perfect overnighter before my overseas trip the next day. Special mention to the restaurant - both quality of meals and staff service exceptional.

Dear Lesley, We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bolanos Front Office Manager

Rooms

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Cuts service good, carpet in room very dirty, replace or steam clean

Dear Jenny, Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future. Sincerely, Cristina Bolanos Front Office Manager

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Other web-users rate our hotel

  • 1,141 reviews 8.9/10 Location
  • 2,284 reviews 8.3/10 Room
  • 2,653 reviews 8.3/10 Service
  • 65 reviews 6.4/10 WiFi
  • 984 reviews 6.4/10 Food
  • 862 reviews 8.2/10 Comfort
  • 668 reviews 7.7/10 Cleanliness
  • 557 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.