The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.1/5 236 reviews

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8 Albert Street, 1010 AUCKLAND, New Zealand

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Telephone
Fax +64 9 309 6150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

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ALL Rating  4.1/5  236 reviews

TripAdvisor Rating  4.0/5  808 reviews

Great location and amenities

TripAdvisor rating 4.0/5

643fionae Couples - TripAdvisor review

We really enjoyed our stay at this city apartment with great views. Ask to stay on a higher floor as it's much better. The apartment is comfortable and spacious. Loved having our own laundry. Brilliant location and quiet at night time. Reception staff are friendly and helpful...special thanks to Amanda. House keeping also do a great job.

Dear 643fionae, Thank you for taking the time to review your recent stay with The Sebel Quay West Auckland. It's a pleasure to see that you had a wonderful experience and enjoyed the services provided by the team. Your feedback will be shared with the team. Amanda is great and we will surely pass your message to her. Thank you again and we hope to see you in near future. Kind regards, Kesh

Great Pool! Nice views.

Customer review rating 4.0/5

Beverley R. Couples - Confirmed reviews ALL

Great! Thank you for the early check in. Our room kitchen sink pressure was too much. Turn ed it on and it sprayed everywhere. Might want to check that. The Hot Pool needs more stairs to get in and out.

Dear Beverley H., Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our pool and the views it offers, as well as our early check-in service. We apologize for any inconvenience caused by the high pressure in the kitchen sink. Our maintenance team has been notified and will promptly address this issue to ensure a more comfortable stay for our guests. Additionally, we appreciate your suggestion regarding the hot pool accessibility. We'll certainly take this into consideration for future improvements to enhance the overall experience for our guests. We value your input and hope to welcome you back for an even better stay in the future. Sincerely, Sincerely, Mua-Nikki Leuila Assistant Manager The Sebel Quay West Auckland

Ok, but……

Customer review rating 3.5/5

Larry Families - Confirmed reviews ALL

Upon entering the building, we were greeted with a lobby full of scaffolding. I admit I was expecting that having been forewarned. The pleasant receptionist explained that refurbishment was underway. I think we received an upgraded room although this was not mentioned at check-in. The elevators are/were badly in need of a paint. The aroma when we arrived at our 17th floor was quite pronounced and slightly off-putting. Our one bedroom apartment was tidy and pleasant, but again in need of repainting. All amenities were in good working order. We had a water view from our room and were greeted with a cruise ship on our first morning. Our biggest disappointment was the fact that , although there was a dining room it was not part of the hotel, so no credits could be gained by dining there. However, supplies could be purchased nearby. This hotel is near the waterfront and all things touristy. When refurbishment is complete this establishment should be in the top echelon of accommodation in Auckland.

Dear Larry, Thank you for taking the time to share your detailed feedback with us following your recent stay. We genuinely appreciate your insights, as they help us to identify areas for improvement and ensure that we provide the best possible experience for our guests. We apologize for any inconvenience caused by the ongoing refurbishment of our lobby and elevators. We understand that this may have impacted your initial impression of the property. However, we're glad to hear that you found our receptionist to be pleasant and that you received what appeared to be an upgraded room. We appreciate your observations regarding the need for painting and the aroma on the 17th floor. Rest assured, we will address these issues as part of our ongoing refurbishment efforts to ensure a more pleasant environment for our guests. It's wonderful to hear that you found your one-bedroom apartment to be tidy and pleasant, with all amenities in good working order. We're also pleased that you enjoyed the water view from your room and the proximity to tourist attractions. We apologize for any inconvenience caused by the absence of a dining room within the hotel. We understand the importance of dining options for our guests and will take your feedback into consideration as we continue to improve our offerings. We appreciate your patience during the temporary water cut-off as part of our refurbishment efforts. Your understanding is invaluable to us as we work to enhance the overall guest experience. Once again, thank you for your feedback and suggestions. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Andrean Lim Front Office Manager

Not as good as it was

Customer review rating 3.5/5

Jason Families - Confirmed reviews ALL

Everything was ok, it’s just a shame how this once lovely high end property has been allowed to decay. Location is great, but at over $450 a night, you would reasonably expect not to have to fix wardrobe doors, kitchens quite battered, screws hanging out of walls where once there were phones, half painted lifts etc etc. Unfortunate more than bad but definitely over priced for what it currently is

Dear Jason, Thank you for taking the time to provide us with your valuable feedback following your recent stay. We genuinely appreciate your insights, as they allow us to address areas of improvement and ensure that we uphold the high standards of our property. We regret to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused by the issues you encountered during your stay. Your comments regarding the condition of the property are concerning, and we assure you that we take them seriously. We are committed to maintaining the quality and appearance of our property, and we will address the issues you have raised with our maintenance and housekeeping teams to ensure that they are resolved promptly. We understand your disappointment with the state of the property given the price you paid for your stay. Please accept our apologies for any discrepancies between our rates and the current condition of the property. We continuously evaluate our pricing to ensure it reflects the value and quality of the experience we aim to provide, and we will take your feedback into consideration as we do so. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Andrean Lim Front Office Manager

Well located

Customer review rating 3.5/5

Esther H. Friends - Confirmed reviews ALL

We had a nice stay, service & the location are great! The hotel is dated & parking can be very challenging for a Van or big cars.

Dear Esther, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a nice stay and that you found our service and location to be great. We appreciate your feedback regarding the condition of the hotel and the challenges with parking, especially for larger vehicles. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are continuously working to improve our facilities and offerings to enhance the overall guest experience. We understand your disappointment with the disparity between the room you were assigned and the images on our website. We will review our website content to ensure that it accurately reflects the accommodations we offer. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Andrean Lim Front Office Manager

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Other web-users rate our hotel

  • 294 reviews 9.4/10 Location
  • 391 reviews 6.9/10 Room
  • 247 reviews 8.2/10 Service
  • 6 reviews 2.4/10 WiFi
  • 114 reviews 4.4/10 Cleanliness
  • 91 reviews 2.9/10 Vibe
  • 38 reviews 3.4/10 Food
  • 7 reviews 8.9/10 Breakfast

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