Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 3.9/5 2,147 reviews

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65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,147 reviews

TripAdvisor Rating  4.0/5  1,757 reviews

So much potential let down by lack of attention to detail

Customer review rating 3.5/5

Sean Business - Confirmed reviews ALL

Overall the place is fine - cost effective parking for Melbourne as long as you're not going in and out, menu is reasonable and well priced (except the wines!), public areas are clean and up to date. The room however was let down by an old bed, dirty windows (and we paid for a lake view room), and a cracked sink in the bathroom. I know staffing is an issue in hospitality, but our experience in the restaurant, especially in the morning, was very inconsistent and slow. Training is the problem rather than the people themselves, who were lovely but didn't seem to have much of an idea about what they were doing. Somewhat surprisingly, the highlight of our stay was steak night - great special price and the presentation plus quality of the meat was well beyond expectations. A couple of little things would have made a big difference: complimentary cold water in the room (oh, the fridge was unplugged when we arrived, full of condensate and everything in it warm), a bed consistent with expectations for a 5 star hotel, and clean windows for a room with a view. Nothing that would stop us coming back, but in comparison to Rydges at about the same price per room, the experience could easily be better.

Front Desk Unprofessional Behaviour

Customer review rating 1.5/5

Beulah P. Business - Confirmed reviews ALL

Our stay was excellent until an incident occurred at checkout after our conference. I requested a detailed breakdown of the charges on our bill from the front desk, a practice I follow as a well-traveled industry professional. Unfortunately, this seemed to be too much for the gentleman at the desk, who made some rude remarks under his breath. This behavior was not only unprofessional but also disappointing, as it detracted from the otherwise wonderful service. The kind and patient lady at the front desk, who spoke with a foreign accent, was left to apologize for his behavior, which was unfortunate as she had been extremely helpful throughout our stay.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very comfortable

Car Park

Customer review rating 2.5/5

Ercan G. Families - Confirmed reviews ALL

Car Park Should Be Free Of Charge, At All Times. Customer Service Not Up To Standard.

Good venue for event and accommodation however not much around the hotel.

Customer review rating 3.5/5

Jody K. Solo - Confirmed reviews ALL

Had a good stay and venue good (event was on at the hotel). There is not much else in the area to see.

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Other web-users rate our hotel

  • 538 reviews 8.3/10 Location
  • 1,318 reviews 6.1/10 Room
  • 1,183 reviews 6.7/10 Service
  • 13 reviews 4.2/10 WiFi
  • 458 reviews 4.7/10 Cleanliness
  • 391 reviews 4.5/10 Food
  • 324 reviews 6.3/10 Breakfast
  • 278 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.