Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,382 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,382 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Poor Service

Customer review rating 1.5/5

John A. Couples - Confirmed reviews ALL

Check in was almost 45 minutes, and there was only two in front of u., Asked for light bulb to be replaced, said they would send someone up, did not arrive. Shower leaked all over floor. Asked a staff member for some advice at front desk and she couldn’t even understand us let alone help. The only saving grace was that George at Conscierge was very helpful on our last day and helped. Accor needs to ask them to lift their game.

Dear John, Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointing experience you had during your stay. We deeply regret the extended wait time during check-in and the inconvenience caused by the delays in attending to your requests, including the replacement of the light bulb and addressing the shower leak. Your experience does not meet the high standards of service we aim to provide, and we will address these issues with our team to ensure that improvements are made to prevent similar situations from occurring in the future. We apologize for the communication difficulties you experienced with one of our staff members at the front desk. Clear and effective communication is essential, and we will provide additional training and support to our team members to ensure that they can assist our guests in a professional and courteous manner. We're pleased to hear that George at Concierge was able to provide helpful assistance on your last day, and we will be sure to pass along your compliments to him. Your feedback is invaluable to us as we continuously strive to improve our services, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Warm regards, Roshit Manmohan Front Office Manager

Excellent experience

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Large room, perfect for family break

Dear Steven, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience during your family break with us and that you found the room spacious and suitable for your needs. Providing comfortable accommodations for our guests, especially families, is our priority, and we're thrilled to know that we were able to meet your expectations. We appreciate you choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Left me in tears.

Customer review rating 1.0/5

Carmen B. Friends - Confirmed reviews ALL

Started out disappointing & annoying....morphed into ..horrible & painful....ended up grateful to have not booked for 2 nights.

Dear Carmen, I'm deeply sorry to hear about the distressing experience you had during your recent stay with us. Your feedback is extremely concerning, and I want to assure you that your comments have been taken seriously and will be addressed with the utmost urgency. It's unacceptable that we did not meet your expectations, especially regarding the valet parking service, the service at the rooftop bar, and the condition of your room. I apologize for the inconvenience and discomfort you experienced due to these issues. Please know that this is not reflective of the level of service and hospitality we strive to provide. I understand the importance of valet parking, especially for guests with health issues, and I'm truly sorry for the inconvenience and frustration you faced when this service was not available. Your experience at the rooftop bar is also unacceptable, and I apologize for the lack of attention and prompt service you received. Additionally, I apologize for the condition of the hallway wall and the curtains in your room. This is not up to our standards, and we will address these maintenance issues immediately. Your feedback is invaluable to us, and I assure you that we will take all necessary steps to prevent similar issues from occurring in the future. Please rest assured that your concerns will be addressed with our team to ensure that improvements are made. We value your feedback and hope to have the opportunity to restore your trust in us. Warm regards, Roshit Manmohan Front Office Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean the bed comfortable the room service was lovely. the complementary tea and coffee were very outdated and the pay per movie very outdated. that was the only fault I had.

Dear Kylie, Thank you for your feedback, and we're delighted to hear that you had a comfortable and enjoyable stay with us. We appreciate your comments regarding the cleanliness of the room, the comfort of the bed, and the quality of our room service. It's wonderful to know that you found these aspects of your stay satisfactory. We apologize for any inconvenience caused by the outdated complementary tea and coffee offerings, as well as the pay-per-view movie options. Your feedback is important to us, and we will review these amenities to ensure they meet the expectations of our guests. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Well located next to King George Square in the heart of Brisbane.

Customer review rating 4.0/5

Deborah H. Families - Confirmed reviews ALL

Check in was effortless with concierge expertly parking my rather large lifted 4WD vehicle onsite (Cost $50). The front office team were prompt efficient and I managed to have access to our room 30 minutes prior to the usual checkin time which was wonderful. Our room was on the third floor, 2 king beds, quite, clean and tidy. The buffet restaurant was beautiful light filled space with a wonderful ambience. The general condiments on display were neatly displayed with the usual suspects mini croissants, pastries and other goodies. Sufficient healthy options with bircher, fruits and yoghurt. The hot buffet let us down which was disappointing as we were starving. The scrambled eggs were inedible - I am not sure what they were doing to the as they were a mushy chewy mess. We then ordered scrambled eggs from the chef - in a rather confusing way as we weren't acknowledged and you have to stand in front of the plating area and wait for someone to look at you - there is a small sign indicating this is were to order. The chef on deck merely looked at me with - no "good morning or what can I get you this morning" I was left wondering. I had to ask if this were you order eggs and a mere curt nod of the head was all I received in acknowledgement. I ordered my scrambled eggs and waiting nearly 10 minutes and unfortunately these were also inedible. Perhaps the eggs were having an off day.

Dear Deborah, Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found our hotel well-located and that the check-in process was effortless, with our concierge team providing expert parking service for your vehicle. It's wonderful to know that you appreciated the early room access and that your room on the third floor was quiet, clean, and tidy. We're glad that you enjoyed the beautiful ambience of our buffet restaurant and found the display of general condiments and healthy options satisfactory. However, we apologize for the disappointment you experienced with the hot buffet, particularly the scrambled eggs. Your feedback regarding the quality of the scrambled eggs and the ordering process has been noted, and we will address this with our culinary team and front-of-house staff to ensure improvements are made. We appreciate your kind words about our concierge team, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

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  • 403 reviews 3.8/10 Amenities

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