Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,195 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,195 reviews

TripAdvisor Rating  4.0/5  2,965 reviews

Certificate of excellence 2024

Nice stay

TripAdvisor rating 3.0/5

cyn g TripAdvisor review

Great room. Lovely people. Needs pool upgrade, kids sliding where tiles are missing. Ouch! Robert in bistro breakfast is lovely. Great activities on offer and location. Housekeeping is exceptional here! So much attention to detail and sometimes comedy with child's stuffed toy. Easy parking. Thank you.

Was ok

Customer review rating 3.5/5

Leeanne V. Families - Confirmed reviews ALL

Was ok , some staff was rude , my bed was good to sleep in ,

Dear Leeanne, Thank you for sharing your feedback with us. While we're pleased to hear that you found your bed comfortable for a good night's sleep and that you had a positive experience with one of our housekeeping team members, we regret to learn about your encounter with rude staff members. Providing exceptional service is a top priority for us, and we apologise for any instances where we fell short of your expectations. Your feedback regarding the behavior of certain staff members has been noted, and we will address this internally to ensure that all guests receive the courteous and professional service they deserve. We appreciate your constructive criticism as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience throughout your stay. Sincerely, CK - Operations Manager

Good stay

Customer review rating 5.0/5

Ivy F. Business - Confirmed reviews ALL

Friendly customer Service, house keeping, clean and tidy

Dear Ivy, Thank you for choosing to stay with us at Pullman Cairns International and for taking the time to share your feedback. We're delighted to hear that you had a good stay and that Jasmine provided you with friendly customer service. We'll be sure to pass along your kind words to her and rest of the team. Ensuring a clean and tidy environment for our guests is a top priority, and we're glad that our housekeeping team met your expectations in this regard. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, CK - Operations Manager

Well located

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

It was a pleasant stay room was beautifully presented.

Dear Mathew, Thank you for taking the time to share your feedback following your recent stay at Pullman Cairns International. We are delighted to hear that you had a pleasant experience and that you found your room beautifully presented. Should you plan to visit us again in the future, please do not hesitate to reach out. We look forward to welcoming you back for another delightful stay. Sincerely, CK - Operations Manager

Beautiful

Customer review rating 5.0/5

Jo R. Couples - Confirmed reviews ALL

The refurbed room was beautiful. I loved the bathroom. It felt seamless, spacious & stunning. The staff at reception were lovely. Room service was easy & quick.

Dear Jo R., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in one of our refurbished rooms and found it to be beautiful. It's wonderful to know that you loved the bathroom and that you felt it was seamless, spacious, and stunning. We're thrilled that our reception staff left a positive impression on you with their lovely service. Providing exceptional service is at the heart of what we do, and we're glad to hear that our team met your expectations. It's fantastic to hear that you found our room service to be easy and quick. We hope to have the pleasure of welcoming you back to our hotel in the near future for another seamless and enjoyable experience. Sincerely, CK - Operations Manager

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Other web-users rate our hotel

  • 881 reviews 9.5/10 Location
  • 1,907 reviews 8/10 Room
  • 1,785 reviews 8.4/10 Service
  • 20 reviews 7.5/10 WiFi
  • 635 reviews 7.4/10 Vibe
  • 625 reviews 8/10 Comfort
  • 559 reviews 6.7/10 Cleanliness
  • 506 reviews 6.8/10 Food

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