Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 297 reviews

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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telephone
Fax +66 39 619 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  297 reviews

TripAdvisor Rating  4.0/5  965 reviews

Beautiful place but disappointed with the service

Customer review rating 3.0/5

Max Families - Confirmed reviews ALL

The place is beautiful with amazing view but disappointed with the waiting time: 30 min for check in when I’m platinum member. 1 hour for the food at the restaurant Also can not use Accor plus because it was day off. Overall it was disappointing.

Dear Maxime Francois Andre J., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang

Good stay, too bad is a bit old

Customer review rating 3.5/5

Joseph A. C. Families - Confirmed reviews ALL

We went with whole family 10 people and book three rooms, two of them keep having problem with the water and plumbing so we have to switch two times. Overall it is a good stay, the beach is all right with the Starbucks just in front of the beach is a huge win! Love the breakfast and dinner all the time compliment to the chef providing us good appetizing menu choices to pick from for our three nights stay. I hope Mercure will fix the facilities soon, will looking forward to come back again

Dear Joseph C., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Not as expected

Customer review rating 1.5/5

Jay Couples - Confirmed reviews ALL

I was staying during Songkarn Festival with my partner. However, the front desk did a lot of mistake (incl her supervisor). They have offered me a promotion then rejected that offer because they was misunderstood. I saw other clients complain about their late check-in because the rooms weren’t ready. Mine also happened the same. During the festival, there was no event at all. It was kinda boring if we didn’t book other activities. The pool was dirty. Facilities in the room (Jacuzzi, shower) was unsteady and shabby. The telephone was working well, but no one pick up the calls (tried to call every related departments to book the beach activity). In the end, I had to call hotel number via my cellphone. I admire the comfortable of the bed though. Other staffs were nice and agile. But at the package price it costed, the other hotel/resort might be the better options. Overall, I am disappointed.

Dear Chanya S., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Staff and grounds needs improvement

Customer review rating 2.0/5

Angel W. Couples - Confirmed reviews ALL

I like the room. It is clean and spacious. The grounds however needs imorovement. Front desk staff is not friendly nor helpful and their English speaking ability is very low. I was very sick in the night so ask front desk assistance to find hospital. Staff did not understand. Asked for supervisor only told me not here call back 9am.

Dear Khun Angel W., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Lovey villa but guest service not great

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We stayed in one of the villas which was lovely, with a private pool. Prior to our arrival I had emailed the hotel three times to ask if we could arrive early and received no replies from any of our emails. When we arrived they were able to amend our booking but it would have been good to know this before we arrived on the island. None of the staff spoke particularly good English and so we had to communicate via an app which was frustrating. Despite booking a room for two adults and two children there was only one bed in the room and they seemed surprised we would need somewhere for the children to sleep. It then took a lot of time (due to lack of English) for us to get any extra beds, we were then told it would cost us 600bht per bed per night which I felt was very expensive and should have been included in the original booking. When I questioned this it was given to us in exchange for us having to pay for breakfast for one of the children. There was a real lack of flexibility in the staffs desire to provide good customer service. Although the room was clean, on two of the days we were there the room was not cleaned until nearly 5pm leaving us without. Clean towels and water for a whole day. The overall hotel looks rather worn and tired and whilst it was quite good value for the villa room with its own pool, the lack of desire to provide a good standard of customer service and the rigidity of everything you asked for needing to cost extra money means we wouldn’t stay there again.

Dear Kathryn W., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 317 reviews 7.1/10 Location
  • 697 reviews 6.1/10 Room
  • 621 reviews 6.6/10 Service
  • 29 reviews 4.8/10 WiFi
  • 320 reviews 6.6/10 Beach
  • 305 reviews 3.9/10 Cleanliness
  • 214 reviews 7.9/10 Breakfast
  • 206 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.