Mercure Tunbridge Wells Hotel 4 stars

Family friendly

Dear donnetinir, Thank you for sharing your experience of your recent stay at Mercure Tunbridge Wells Hotel. We're delighted to hear that you found our staff to be helpful and accommodating, and it's wonderful to know that Victoria, Linda, Roma, Lily, and Kim left a positive impression on you during your visit. I'll be sure to pass on your kind words to them, as I'm sure they'll be thrilled to hear about the impact they had on your stay. However, we apologize for the condition of room 122. Maintaining high standards of comfort and cleanliness is paramount to us, and we regret that the furniture and carpet did not meet your expectations. Please rest assured that we will address this issue promptly to ensure that all our rooms are in top-notch condition for our guests. We truly value your feedback as it helps us to continually improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, John Mitchell Operations Manager

Dear jefftaher3, Thank you for sharing your feedback with us. We're thrilled to hear that you had a great experience during your recent stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our check-in process to be quick and efficient, and that your room and bathroom were clean and well-equipped. Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we met your expectations in this regard. We're especially pleased to hear that you enjoyed the food in our restaurant and that our staff, including Tim, provided you with excellent service. We will be sure to pass along your kind words to him and the rest of our team. Ensuring that our guests have a memorable dining experience is a top priority for us, and it's wonderful to know that we succeeded in this during your stay. Your suggestion to book in advance is greatly appreciated, especially during busy periods, and we will certainly pass this advice along to future guests to help prevent any disappointment. Once again, thank you for choosing Mercure Tunbridge Wells Hotel. We look forward to welcoming you back in the future. Kind regards John Mitchell Operations Manager

Dear H8823IDdeanw, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our hotel to be very good and tidy, and that all of our staff displayed excellent customer service skills. We're especially delighted to hear that Tom provided you with exceptional service and was quick to assist you with all your needs. We will make sure to pass on your kind words to him, as he is indeed a credit to our hotel. We're also glad that Tim from the restaurant was able to provide you with attentive service and cater to all your needs during your dining experience. Providing excellent service to our guests is something we take great pride in, and it's wonderful to hear that our team members exceeded your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Tunbridge Wells Hotel in the future. Thank you again for choosing to stay with us. Kind regards John Mitchell Operations Manager

Dear traveller020953, Thank you for taking the time to share your detailed feedback about your recent stay at Mercure Tunbridge Wells Hotel. We truly appreciate your insights as they help us to continually improve and provide the best possible experience for our guests. We apologize for any inconvenience you experienced during your stay. Rest assured, your comments have been shared with our team for immediate attention and corrective action. We regret that your room did not meet your expectations in terms of maintenance and cleanliness. Please know that this is not reflective of our usual standards, and we will address the issues you mentioned to ensure they are promptly resolved. We are pleased to hear that you found our reception, bar, and restaurant to be nicely decorated with friendly staff. However, we apologize for any disruption caused by ongoing maintenance work in the bar area during your visit. We understand how this could detract from your overall experience and will ensure that any future maintenance is conducted with minimal disturbance to our guests. Regarding your dining experience, we appreciate your feedback about the food quality and service. Your comments have been shared with our culinary team to ensure that any issues with food preparation are addressed and improvements are made. We also apologize for any confusion regarding the parking charges for blue badge holders. Your feedback regarding the clarity of signage in the disabled parking area is valuable, and we will take steps to make this information more transparent for our guests in the future. Once again, we apologize for any inconvenience you experienced during your stay. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Thank you for choosing Mercure Tunbridge Wells Hotel. Kind regards John Mitchell Operations Manager

Dear jakewC2171ZE, Thank you so much for your wonderful review! We're thrilled to hear that you had a 10/10 experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our beds to be lovely and enjoyed a restful sleep, thanks to our comfortable pillows. Providing a good night's sleep for our guests is important to us, so we're delighted to hear that you had such a positive experience. We're also pleased that our staff made you feel welcome and were readily available to assist you with anything you needed. Our team strives to provide friendly and attentive service to all our guests, and it's great to hear that they made your stay memorable. We're glad you enjoyed the food during your stay as well! Offering delicious dining options is something we take pride in, and we're delighted that you found our offerings to be enjoyable. Thank you for recommending us to your friends and family. Your kind words mean a lot to us, and we would be honored to welcome them to Mercure Tunbridge Wells Hotel in the future. We look forward to welcoming you back again soon. Kind regards John Mitchell Operations Manager