Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.2/5 4,152 reviews

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Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 324 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,152 reviews

TripAdvisor Rating  4.0/5  3,248 reviews

Service lapses

TripAdvisor rating 2.0/5

law t TripAdvisor review

This property is dated and service lapses were apparent throughout. It was a far cry from what was experienced in 2017. Each time, staff(s) present the justification that team members are "new" and therefore not synced with the Accor level of service training. To be fair, details pertaining to respective departments as follows: 1. Concierge/Porter: Clearly saw the guest getting out of an Uber with two suitcases but chose to remain at their posts. Did not even assist in opening and/closing the door. 2. Front Desk: Their faces seem stoic and stern at all times. No smiles or greetings each time you pass through, unless, they know you and remember the interaction. There are some who are sincere and hospitable though, such as Leroy, Julien, and George, who go out of their way to help with noise/disturbance issues. The rest simply have their eyes glued to their screens and fervently hoping that they do not need to deal with the next guest in line. 3. Guest Experience/Loyalty: Virtually inexistent. They don't grasp the concept of the Accor Loyalty program and deem that a standard, typewritten card with a few meagre pieces of fruit in the suite would suffice. 4. Restaurant/Bar: Rather efficient. Able to manage despite high weekend crowds. However, inconsistent when it comes to offering of tea/coffee as a first round. They would rather the guest help themselves to the paper cups and tea bags than brew a fresh pot of tea, which takes forever to arrive. Staff at the bar look tired and expressionless. They do not even bother to intervene when they see students from the nearby University camping on the steps of the outdoor seating area and vaping/smoking (within hotel grounds). 5. Housekeeping: The saving grace of this property. Clean, prompt and polite when you pass them in the hallway. Preferences and specifications are noted and there's always someone manning the housekeeping line. Even the runners are polite and customer-centric. 6. Room/Product: Noise insulation is clearly an issue. The building is simply too old and noise from surroundings, especially that coming from juvenile students partying over the weekend is an issue. Clearly, the hotel is not upscale as repeatedly presented. There are better choices such as the Sofitel and Fable nearby which I would go to should I consider what's available under the Accor umbrella. I have no doubt that I will be receiving a standard response or none at all to this review but the objective remains to state that this property has deteriorated to the point of non-recognition. Dr. Sam Jay Yeo Accor Live Limitless (Diamond) Singapore

Good Stay

Customer review rating 3.5/5

Yanina Business - Confirmed reviews ALL

Room was great and location worked for me to get to office. Not a lot of bars, restaurants, shops etc located close by. However the in house bar and restaurant are good if you're happy to stay in the hotel. I had dinner one night in the hotel restaurant and it was superb. Breakfast was very good too. Room service was not great. It took way too long.

Great stay

Customer review rating 4.5/5

Alaina Business - Confirmed reviews ALL

Always a great stay, clean, well located, helpful staff and good amenities.

well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

good

Great and warm service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Love the personalised welcome in my room. Comfy beds and great location. Will definitely keep coming back here!

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Other web-users rate our hotel

  • 796 reviews 9.2/10 Location
  • 2,044 reviews 6.4/10 Room
  • 2,127 reviews 8.4/10 Service
  • 35 reviews 6.1/10 WiFi
  • 707 reviews 7.3/10 Amenities
  • 655 reviews 6.7/10 Food
  • 538 reviews 7.7/10 Breakfast
  • 490 reviews 7.5/10 Cleanliness

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