Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 958 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  958 reviews

TripAdvisor Rating  4.0/5  1,927 reviews

Certificate of excellence 2023

Poor value, loud.

TripAdvisor rating 1.0/5

Stephanie C TripAdvisor review

We stayed at this hotel in one of the suites on the top floor. The suite was spacious and adequately appointed. The location of the hotel is central and all parts of the city are easily accessible. This for the positive - on the not so positive, the WIFI in the room had to be reconnected up to 10 times a day to keep coverage, the adjacent suites were very loud as younger guests seem to book them on week-ends for just one (party) night, the street below was also very loud - and the pubs nearby close late. The top floor is serviced by one elevator only, and that elevator broke down. The room key got demagnetized daily - we took the stairs back to the reception who offered nothing in way of apology and we had to climb the stairs back up. Breakfast is mediocre and staff inattentive. Good party night hotel if you are young and need a place to crash. If not, find another place.

Dear guest, Thank you so much for your review. May I firstly apologise for the issue experienced with the lift which was unforseen. I am sincerely very sorry should you have felt our team were not apologetic enough with regards to this and also for having to have your key re cut due to it deactivating. This can happen when placed near a mobile phone or other cards. I further apologise for any inconsideration other guests had when in the hotel by way of causing noise and creating a disturbance. If any disturbance is reported, we will always investigate and ask any guest to quieten down. I am sorry we did not get this opportunity. I appreciate your comments about breakfast. I will share this feedback with the team to see where we have failed to impress and make any necessary improvements to our offering and service levels. Your feedback is well received and we will use it in the best possible way to reflect and make improvements. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Well located

Customer review rating 3.5/5

Mrs P. T. Couples - Confirmed reviews ALL

We had a few issues, but after we informed staff, they did their best to resolve the issues. Hotel is very old and requires refurbishment and renovation which seems to have started (renovation). Everything is within walking distance from the hotel.

Dear Perpetua T., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Not good.

Customer review rating 1.5/5

Jeremy M. Families - Confirmed reviews ALL

This particular hotel was booked as it was advertised as having parking. There is absolutely no hotel parking and you are forced to use the expensive NCP car park. Now it's on ly a five minute walk away which is fine but with small children and heavy bags this was not expected and not as advertised. The room itself was very tired but worse it was extremely dirty. The carpets were threadbare and desperately needed a clean and there were old sweet wrappers on the floor! The floor was wonky and very creaky and there was loud banging music from a bar downstairs. I rang reception to ask for the music to be turned down which they agreed to but ultimately ignored me.

Dear Jeremy M., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Good location

Customer review rating 2.5/5

Hannah Solo - Confirmed reviews ALL

It was ok for what I needed - a bed for the night. The tea/coffee hadn't been filled up, there was no WiFi, the floor was uneven and creaked, there was an echo dot in the room but it didn't work. The room was quite cold and I couldn't get the air con to heat up. The location is excellent though and less than a minute to the Bodega. I don't think it was worth the £67 though. I'll probably stay elsewhere next time.

Dear Hannah U., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our reception team is available 24/7 and they would be more than happy to help you with any queries / issues with the room or even to move you to a different room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

One of my worst experiences in a hotel

Customer review rating 0.5/5

Eva Business - Confirmed reviews ALL

I am appalled by the condition of the hotel. At first, I was very disappointed to see the situation of the hotel which was covered by scaffolds. It would have been nice to find that info on your website. We were assigned room 407 which was dirty (mouldy windows, dusty) The beds were the most uncomfortable beds me and my colleague have ever slept in and she ended up sleeping on the floor. Breakfast wasn't good either Coffee machine was broken se we could not have a Cappuccino...had to do with filter coffee....The dried fruits I put in my yoghurt was stale and tasted of cupboard. Luckily it was only one night but I definitely will not be staying at the Mercure Hotel ever again when visiting Nottingham again for work.

Good morning Eva, Thank you for your email. May I firstly apologise for the disappointment felt by both your colleague and yourself. I am so sorry to hear this was the experience you had. I am sincerely very grateful for you having not experienced us at our usual very best and for the inconvenience and disappointment this caused you. Following our guests checking out today, I will inspect this room with my head housekeeper and also my maintenance manager. I will use your feedback during this inspection to identify any and all issues found within this room. I further apologise for the issues not having been identified prior to your arrival, thus preventing such a disappointing experience. With regards to the scaffolding, we did indeed have this upon our website. It seems that it has been removed prematurely at some point last week. Our scaffolding is coming down in approximately 10 days’ time so I do apologise that this information has been removed from our website prior to it actually coming down. It has been on our website since November last year. I thank you for bringing this to my attention. While I have not received any similar feedback with regards to our breakfast offering, I thank you for your feedback and will certainly share this with the team to look to see and identify any possible issue. I am aware the coffee machine was out of service limited our coffee to a filter coffee only. I am sorry for not being able to provide a coffee to your preference. Due to the disappointment felt I will certainly have the amount of £89.76 refunded. This will go back to the card which was used to pay, a Mastercard ending 8298. This refund will be completed within the next 72 hours, but may take a few working days longer, depending on the speed your back acknowledges the refunded having been completed. I do thank you for your feedback. I will certainly use it in the best possible in my ongoing efforts to make improvements to both our product and service standards. I apologise once more for the issues experienced and for your disappointment along with your colleagues. Your feedback is very well received Eva and I thank you for taking the time to share it with me. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,167 reviews 9.1/10 Location
  • 1,743 reviews 4.8/10 Room
  • 1,192 reviews 8.8/10 Service
  • 13 reviews 5.4/10 WiFi
  • 1,031 reviews 3.7/10 Comfort
  • 579 reviews 3.4/10 Cleanliness
  • 450 reviews 8.5/10 Breakfast
  • 450 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.