Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 3.9/5 491 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Certified Hotel

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

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Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  491 reviews

TripAdvisor Rating  3.5/5  1,136 reviews

Well located

Customer review rating 4.0/5

Belinda F. Families - Confirmed reviews ALL

Hotel near and tidy Staff very helpful

Dear Belinda F., Thank you for sharing your positive feedback! We're glad to hear that you found our hotel to be well located and tidy, and that our staff was helpful during your stay. Your satisfaction is our top priority, and we're thrilled that we could contribute to making your experience enjoyable. We look forward to welcoming you back in the future! Sincerely, Ketut Iriana General Manager

nice and friendly staff

Customer review rating 4.5/5

Deirdre S. Solo - Confirmed reviews ALL

I stayed her for 1 week in total. 5 days on a package and then 2 days booked directly. Staff were very friendly and helpful. Good selection of food and drink available in the restaurant. Good facilities. Plenty of little Warungs and shops within walking distance

Dear Deirdre S., Thank you for sharing your positive experience during your one-week stay at our hotel. We're delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the selection of food and drink available in our restaurant. It's also great to know that you found our facilities to be satisfactory and that there were plenty of local shops and Warungs within walking distance for your convenience. We appreciate your feedback and are glad that you had an enjoyable stay with us. We look forward to welcoming you back in the future! Sincerely, Ketut Iriana General Manager

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I will recommend to my family

Dear Aprina S., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

good location, delicious food, friendly staff

Customer review rating 4.0/5

Kate Couples - Confirmed reviews ALL

nice hotel, rooms need redecorating. room service did not always update toiletries, forgot to put towels

Dear Ms Kate, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

Staff a credit but the building is way past its best.

TripAdvisor rating 2.0/5

lyn p Friends getaway - TripAdvisor review

Fabulous staff - only too happy to help with everything you may need, but sadly many other reviewers have stated the issues with the hotel. The state of the pool, tiles and safety rails, damp smelling rooms and lack of cleanliness. I dropped a lipstick on the floor which rolled under the bed - warning - do not look under the beds - dirt, discarded clothes, flip flops and assorted rubbish. Private beach had around 15 - 20 sun beds but only one parasol between them. Most guests who arrived on the hotel shuttle at 10.00am went back on the next shuttle at 11. Great pizzas made to order by the pool but the pizza oven gave off black soot which then sprinkled itself across the pool. Many other issues which clearly management are aware of but don't seem able to fix! Very sad to not be able to rate this hotel as the staff do work very hard but it needs serious investment to make essential repairs, and there are much better options in the area.

Dear Lyn P, Thank you for sharing your detailed feedback about your experience at our hotel. While I'm pleased to hear that you found our staff to be fabulous and eager to assist, I'm deeply sorry for the issues you encountered during your stay. Your comments regarding the state of the pool area, room cleanliness, lack of amenities at the private beach, and other maintenance issues are concerning, and I apologize for the inconvenience and disappointment they caused. I want to assure you that we take guest feedback seriously, and we are committed to addressing these issues promptly. Our management team will be investigating each of the issues you mentioned to implement necessary improvements and ensure a better experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Best Regards, Ketut Iriana General Manager

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Other web-users rate our hotel

  • 275 reviews 8.5/10 Location
  • 775 reviews 5.2/10 Room
  • 718 reviews 8.2/10 Service
  • 20 reviews 8.3/10 WiFi
  • 418 reviews 5.2/10 Cleanliness
  • 359 reviews 6.1/10 Amenities
  • 316 reviews 6.4/10 Breakfast
  • 312 reviews 3.6/10 Comfort

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