Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 493 reviews

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Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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Mercure Lille Roubaix Grand Hotel Hotel - Image 3
Mercure Lille Roubaix Grand Hotel Hotel - Image 4
22 avenue Jean Lebas, 59100 ROUBAIX, France

Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Telephone
Fax +33 3 28 52 45 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Vieil Abreuvoir

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  493 reviews

TripAdvisor Rating  4.0/5  456 reviews

Very good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Great experience. Nice and professional service.

Customer review rating 0.5/5

Mark P. Friends - Confirmed reviews ALL

I have been charged twice which is unacceptable. Nobody has replied to my issue.

Comfort in an old palace

Customer review rating 4.5/5

Bénédicte L. Couples - Confirmed reviews ALL

We enjoyed a comfortable room in a beautiful old palace and had a very good breakfast. Unfortunately the restaurant was closed the evening we arrived.

Dear BENEDICTE L., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. We are delighted that you liked our establishment and that you had a pleasant stay. Indeed our restaurant is closed from friday evening untill monday lunch included. Instead we offer several cold plates and our front office team stay available 24/24 to suggest an open restaurant close to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Smelly toilet

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I spent three nights at this hotel, and as I got into the room I noticed there something was not right. The toilet had probably a leakage and there was a bad smell all over the room. I complained at the reception for three days in a row and the only thing that was ever done was spraying some perfume over the toilet seat (which just covered the sewer’s smell). Everytime I asked for something to be done the reply was always “we will ask our manager”. No one ever talked to me about the issue. I won’t surely come back here.

Good stay and good restaurant

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

All the staff is kind and friendly. The restaurant has a very good level, all meals were much appreciated. Team at the bar is excellent.

Dear LIONEL P., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

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Other web-users rate our hotel

  • 143 reviews 6.4/10 Location
  • 291 reviews 5.6/10 Room
  • 287 reviews 8.7/10 Service
  • 122 reviews 7.4/10 Breakfast
  • 112 reviews 5.5/10 Amenities
  • 97 reviews 5.9/10 Cleanliness
  • 9 reviews 3.1/10 Bar
  • 7 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.